D
FIRST CLASS MOVERS
USDOT 3846816 • MC-1400842 • SPRINGFIELD, IL
MoverAudit grade: D, based on federal records below
⚠ High risk: book with caution
Complaints by category, last 4 years
Estimates/Final Charges26
Deceptive Business Practices24
12 hostage-goods complaints on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameFIRST CLASS MOVERS
Address2501 CHATHAM RD STE R, SPRINGFIELD, IL 62704
Phone(213) 758-8950
Company officerEKATERINA DOBRETCOVA
In business sinceMar 2022
Last FMCSA updateApr 2025
Fleet & authority
Power units (trucks)1
Drivers1
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityYes
Safety ratingNot rated
Prior revocationNo
MoverAudit risk score: 60/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!12 hostage-goods complaints on federal record.
!53 federal complaints in the last 4 years.
!7 insurance policy cancellations in the last 3 years.
!Shares an address, phone or officer with 1 mover that have complaints or revoked authority (see identity check below).
✓USDOT registration is active.
✓Holds real carrier authority: they move goods themselves.
✓1 truck registered with FMCSA.
✓Never had operating authority revoked.
Complaint history, year by year
2026 8 complaints
Estimates/Final Charges: 5
Pickup and Delivery: 3
2025 23 complaints
Deceptive Business Practices: 12
Estimates/Final Charges: 12
Loss and Damage: 12
Claim Settlement: 10
Shipment Documents: 8
Hostage Goods: 7
Pickup and Delivery: 6
Weighing: 4
Other Commercial Complaints: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2024 11 complaints
Deceptive Business Practices: 7
Estimates/Final Charges: 7
Claim Settlement: 6
Loss and Damage: 6
Weighing: 4
Pickup and Delivery: 2
Shipment Documents: 2
Hostage Goods: 1
Whistleblower Complaint: 1
Operating Authority: 1
Other Commercial Complaints: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2023 11 complaints
Pickup and Delivery: 7
Deceptive Business Practices: 5
Loss and Damage: 5
Hostage Goods: 4
Shipment Documents: 4
Claim Settlement: 3
Estimates/Final Charges: 2
Weighing: 1
Whistleblower Complaint: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections4 (2 OOS)
Driver inspections5 (1 OOS)
Crashes, last 3 years0
FMCSA safety ratingNot rated
FMCSA safety categories (SMS BASICs), last 24 months:
Unsafe DrivingClean, no violations on record
Hours-of-Service ComplianceClean, no violations on record
Driver FitnessClean, no violations on record
Controlled Substances / AlcoholClean, no violations on record
Vehicle MaintenanceClean, no violations on record
Insurance on file
Liability insuranceOn file
InsurerScottsdale Insurance Company
Policy effective sinceMay 2026
Cargo insurance5
Cancellations, 3 yrs7
7 insurance cancellations in the last 3 years, most recently Jul 2025. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Sep 2024 → Jul 2025
Artisan & Truckers Casualty Company (Bipd/primary)
$300k
Cancelled
May 2024 → May 2025
Pennsylvania Manuf. Assoc. Ins. (Cargo)
$300k
Cancelled
Aug 2023 → Sep 2024
Artisan & Truckers Casualty Company (Bipd/primary)
$300k
Cancelled
Aug 2023 → Oct 2024
Artisan & Truckers Casualty Company (Bipd/primary)
$300k
Cancelled
May 2023 → May 2024
Pennsylvania Manuf. Assoc. Ins. (Cargo)
$300k
Cancelled
May 2022 → May 2023
Pennsylvania Manuf. Assoc. Ins. (Cargo)
$300k
Cancelled
May 2022 → May 2023
Pennsylvania Manuf. Assoc. Ins. (Cargo)
$300k
Cancelled
Apr 2022 → Aug 2023
Artisan & Truckers Casualty Company (Bipd/primary)
$300k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Jan 3, 2026 Driver-only, NV
6 violations, 1 out-of-service
49 CFR 395.8A1-HOSP (driver), OOS
49 CFR 391.41A-MCPC (driver)
49 CFR 396.17C-PI
49 CFR 390.21TB1-MC
49 CFR 392.2-SLL
49 CFR 392.2-SLL
Aug 8, 2025 Walk-around, WA
8 violations, 1 out-of-service
49 CFR 393.11A1-LTSM, OOS
49 CFR 390.21TB1-MC
49 CFR 392.2-SLLIRP
49 CFR 396.17C-PI
49 CFR 391.41A-MCPC (driver)
49 CFR 393.78: Wipers - Inoperative / missing / damaged wipers
+2 more
Jul 24, 2025 Full inspection, WA
4 violations
49 CFR 393.95F: Emergency Equipment - Stopped vehicle warning devices missing or impr…
49 CFR 393.9A-LIL
49 CFR 393.45D-B
49 CFR 390.21TE-LCMVINFO
Apr 16, 2025 Full inspection, WA
4 violations, 1 out-of-service
49 CFR 396.3A1-BOS, OOS
49 CFR 393.9A-LIL
49 CFR 393.53B-B
49 CFR 393.47E: Brake Out of Adjustment - Roto Clamp (Short & Long) DD-3 or Bolt
Mar 3, 2025 Walk-around, MO
1 violation
49 CFR 390.21TC-MC
Mar 11, 2024 Walk-around, IN
1 violation, 1 out-of-service
49 CFR 383.23A2-LCDLN (driver), OOS
Aug 22, 2023 Full inspection, WI
1 violation
49 CFR 392.2
Last 7 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Apr 24, 2025 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Sep 5, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
May 15, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Aug 4, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
May 15, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Caution: this company shares its address, phone number or officer with 1 mover that have complaints or revoked authority. This is the pattern behind "chameleon" carriers: a burned company re-registering under a fresh name. It can also be an innocent shared office, read the linked reports and judge.
Is First Class Movers reliable? Our read of the record
The federal record argues for real caution with First Class Movers: 12 hostage-goods complaints on federal record; 53 federal complaints in the last 4 years. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above. There are movers in Illinois with cleaner records doing the same routes; two of them are listed below.
One caveat regardless of the rest: this company shares an address, phone number or officer with 1 other registered mover that carry complaints or lost authority. Sometimes that is an innocent office building; sometimes it is how a burned identity gets recycled. The identity check section above lists exactly who they are, look before you book.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Illinois
About First Class Movers
First Class Movers is a federally licensed household goods carrier based in Springfield, Illinois, registered with FMCSA since March 2022. Federal filings show 1 power unit (trucks/tractors) and 1 driver.
Over the last four years, consumers filed 53 complaints against this company with the federal government. The most common complaint category is "Estimates/Final Charges" (26 complaints): in plain terms, customers reported that the final bill did not match the estimate they were given. Most seriously, 12 complaints fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 3846816, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about FIRST CLASS MOVERS
Is First Class Movers legit?
First Class Movers has an active USDOT registration (3846816). It has 53 federal complaints in the last 4 years. Review the categories above before booking.
Is First Class Movers a broker or a carrier?
A licensed carrier with 1 registered truck.
How many complaints does First Class Movers have?
53 federal complaints in the last 4 years, most in the "Estimates/Final Charges" category. That includes 12 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is First Class Movers based?
2501 Chatham Rd Ste R, Springfield, IL 62704. Phone on file: (213) 758-8950. Registered with FMCSA since March 2022.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 17, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.