Last updated: July 16, 2026
These Terms of Service ("Terms") are a binding agreement between you and Accordion Investments LLC, the operator of MoverAudit ("MoverAudit", "we", "us", or "our"), governing your access to and use of the website, company search, company reports, accounts, watchlists, and all related features, content, data, and services (collectively, the "Services"). By accessing or using the Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Cookie Policy. If you do not agree, do not use the Services.
IMPORTANT: These Terms contain a binding arbitration agreement and a class-action waiver in Section 20 that affect your legal rights, including how disputes are resolved. They also contain important limitations on our liability (Sections 13-14) and a statement that MoverAudit is not a consumer reporting agency and the Services may not be used for purposes governed by the Fair Credit Reporting Act (Section 8). Please read them carefully.
You must be at least 18 years old and able to form a binding contract to use the Services. If you use the Services on behalf of a company, you represent that you are authorized to bind that company, and "you" includes it. We may refuse, suspend, or terminate access as described in Section 17.
MoverAudit is an informational tool that summarizes public federal records about moving companies: registration data from the FMCSA Motor Carrier Census, complaint records from the Household Goods Consumer Complaint database (NCCDB), and authority data from Licensing & Insurance filings. Searching and the free portion of each report require no account. Full report access is a paid feature (Section 4). MoverAudit is a research tool only: we are not a moving company, moving broker, marketplace, or referral service; we do not arrange, broker, insure, or guarantee any move; and we are not a party to any transaction between you and any moving company.
Account features (watchlist, alerts, purchase history) require an account with a valid email address, created directly or via Google sign-in. You are responsible for safeguarding your credentials and for all activity under your account. Provide accurate information and notify us promptly of any unauthorized use. One person per account; accounts are not transferable.
Two one-time purchases are offered: a single company report (access to that company's full report for as long as the Services operate) and a 1-year unlimited pass (full reports on all companies for one year from purchase). Both are one-time payments, processed by Stripe. There is no subscription and nothing auto-renews; when a pass expires, it simply ends. Prices are shown at checkout and may change for future purchases without affecting completed ones.
Refunds. Because reports are generated from public records and delivered instantly, purchases are generally non-refundable once the content is unlocked. If a report fails to unlock, is unavailable, or its data is clearly broken, contact us within 14 days and we will fix the problem or refund the purchase. Nothing in this section limits rights you have under non-waivable consumer protection law.
You may use the Services and their content for personal, non-commercial research about moving companies. You may not: (a) scrape, crawl, bulk-download, or systematically harvest data from the Services (the underlying federal records remain public and available from FMCSA directly); (b) republish, resell, sublicense, or redistribute the compiled database, reports, or grades; (c) circumvent the paywall, access controls, rate limits, or security measures; (d) use the Services to build a competing dataset or to train machine-learning models on our compiled content; (e) misrepresent MoverAudit content as an official government publication; or (f) use the Services in violation of any law or of Section 8.
MoverAudit is operated by Accordion Investments LLC and is not affiliated with, endorsed by, sponsored by, or officially connected with the U.S. Department of Transportation, FMCSA, or any other government agency. Agency names and system names are used solely for accurate identification of data sources.
Data is refreshed on a regular schedule, but federal records can lag, contain errors, or change after our last refresh, and complaint records reflect what consumers filed with the federal government: allegations, not adjudicated findings. Every report links to the official FMCSA sources; verify there before making decisions. The Services are informational only and are not legal, financial, insurance, or professional advice.
Grades (A-F), risk scores, and verdict labels are automated summaries of objective public-record inputs: registration type, fleet size, complaint volume and categories, and past authority actions. They are opinions generated by a fixed methodology applied identically to every company, protected as such, and are not accusations of wrongdoing, reviews, or statements of fact beyond the underlying records. No company can pay to change, hide, or improve its grade.
MoverAudit is NOT a consumer reporting agency ("CRA") as defined by the federal Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq. ("FCRA"), or any comparable state law. The Services, including all company reports, public-record and FMCSA data, grades, and verdicts, are NOT "consumer reports" or "investigative consumer reports" and are not assembled or used for the purpose of serving as a factor in establishing any individual's eligibility for credit, insurance, employment, housing, or any other purpose enumerated under the FCRA. The information concerns businesses and their public commercial and regulatory records and is provided for general informational purposes only. You agree that you will not use, and will not permit any third party to use, the Services or any data obtained from them, in whole or in part, as a factor in any decision covered by the FCRA, including any decision regarding consumer credit, employment, insurance, or housing/tenancy, and that you are solely responsible for ensuring your use complies with the FCRA and all other applicable laws. We may suspend or terminate access for any actual or suspected FCRA-prohibited use.
If you represent a company shown on the Services, your report is generated from your own federal filings and from consumer complaints held by FMCSA. We do not alter records for payment, and we apply the same methodology to everyone. If your data is outdated or wrong, correct it at the source: update your MCS-150 filing with FMCSA or dispute complaints through the NCCDB, and the changes flow into the Services automatically on the next refresh. If you believe the Services misstate what the federal record actually says, contact us with specifics and we will investigate and correct genuine discrepancies.
In addition to Section 5, you may not: interfere with or disrupt the Services or their infrastructure; probe, scan, or test vulnerabilities without written authorization; introduce malware; impersonate any person or entity; use another user's account; frame or mirror the Services; remove or alter proprietary notices; or use the Services to harass, defame, or harm anyone, including moving companies and their personnel.
The Services and all their content, features, and functionality (excluding the underlying public-domain government data) are owned by Accordion Investments LLC or its licensors and are protected by United States and international copyright, trademark, trade-secret, and other intellectual-property laws. The "MoverAudit" name and logo are our marks; you may not use them without prior written permission. Underlying government data may be in the public domain, but our compilation, organization, presentation, grading methodology, analysis, and editorial content are protected original works. Except as expressly permitted, you may not copy, reproduce, modify, distribute, republish, or otherwise exploit any MoverAudit content without our prior written consent.
If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation. If you believe content on the Services infringes your copyright, send a notice with the elements required by 17 U.S.C. § 512(c)(3) to [email protected]; we will respond as the DMCA requires.
THE SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR AVAILABILITY. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA IS COMPLETE, CURRENT, OR ACCURATE. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. NO ADVICE OR INFORMATION OBTAINED FROM US OR THROUGH THE SERVICES CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ACCORDION INVESTMENTS LLC, MOVERAUDIT, OR THEIR OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS INCLUDES, WITHOUT LIMITATION, ANY DECISION YOU MAKE ABOUT HIRING OR NOT HIRING ANY MOVING COMPANY. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE AND (B) FIFTY U.S. DOLLARS ($50). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
You agree to defend, indemnify, and hold harmless Accordion Investments LLC, MoverAudit, and their officers, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms, your use of the Services, or your violation of any law or the rights of any third party, including any FCRA-prohibited use under Section 8.
The Services link to third-party websites (chiefly official FMCSA resources) and rely on third-party providers (Stripe for payments, Google for optional sign-in). We do not control and are not responsible for third-party content, policies, or practices. Your use of Stripe checkout is additionally governed by Stripe's terms, and Google sign-in by Google's terms.
You may stop using the Services and delete your account at any time. We may suspend or terminate your access (including purchased access) if you materially breach these Terms, with a refund of unused paid access unless the breach involves fraud, scraping, paywall circumvention, or FCRA-prohibited use. Sections 6-8, 11, and 13-21 survive termination. We may discontinue the Services or any feature; if we permanently discontinue them while you hold an active unlimited pass, we will refund the unused pro-rated portion.
By using the Services, you consent to receive communications from us electronically (email and notices on the site), and you agree that all agreements, notices, and disclosures we provide electronically satisfy any legal requirement that they be in writing.
These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law principles. Subject to Section 20, any legal suit, action, or proceeding shall be instituted exclusively in the state or federal courts located in the State of Florida, and you irrevocably submit to the exclusive personal jurisdiction and venue of such courts. The prevailing party in any action arising out of these Terms shall be entitled to recover its reasonable attorneys' fees and costs, to the extent permitted by law.
Except for small-claims matters and claims for injunctive relief regarding intellectual property or unauthorized access, any dispute arising out of or relating to these Terms or the Services shall first be addressed through good-faith informal negotiation initiated by written notice, and if unresolved within 30 days, resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Florida (or conducted remotely at your election). YOU AND MOVERAUDIT EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. You may opt out of this arbitration provision by emailing us within 30 days of first accepting these Terms, stating your name and intent to opt out. If this Section is found unenforceable, Section 19 governs.
Changes. We may revise these Terms from time to time; the revised Terms will be posted with an updated date, material changes will be notified where required, and continued use after they take effect constitutes acceptance. Waiver and severability. Our failure to enforce a provision is not a waiver; if any provision is held invalid, the remainder continues in effect. Entire agreement. These Terms, the Privacy Policy, and the Cookie Policy are the entire agreement between you and us regarding the Services. Assignment. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control. Notices. Notices to us go to [email protected]; notices to you go to your account email or are posted on the Services.
Questions about these Terms: [email protected], or use the contact page.
MoverAudit, operated by Accordion Investments LLC.