A
CUSTOMIZED LOGISTICS SERVICES INC (DBA NORTH COAST IMDL TRUCKING)
USDOT 304746 • JACKSONVILLE, FL
MoverAudit grade: A, based on federal records below
✓ No major red flags found
Complaint history
No federal complaints on record in the last 4 years. Records checked against the FMCSA household goods complaint database.
Company details
Legal nameCUSTOMIZED LOGISTICS SERVICES INC
Doing business asNORTH COAST IMDL TRUCKING
Address9487 REGENCY SQUARE BLVD, JACKSONVILLE, FL 32225
Phone(904) 726-4340
OrganizationCorporation
In business sinceNov 1987
Last FMCSA updateJun 2024
Fleet & authority
Power units (trucks)110
Drivers110 (110 CDL)
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityn/a
Safety ratingSatisfactory (May 1991)
Prior revocationNo
MoverAudit risk score: 0/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!No federal complaints on record in the last 4 years.
!2 insurance policy cancellations in the last 3 years.
!Shares an address, phone or officer with 1 mover that have complaints or revoked authority (see identity check below).
✓Official FMCSA safety rating: Satisfactory.
✓USDOT registration is active.
✓110 trucks registered with FMCSA.
✓No hostage-goods complaints on record.
✓In business since 1987: a long federal track record.
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections28 (8 OOS)
Driver inspections50 (1 OOS)
Crashes, last 3 years0
FMCSA safety ratingSatisfactory
FMCSA safety categories (SMS BASICs), last 24 months:
Unsafe DrivingClean, no violations on record
Hours-of-Service ComplianceClean, no violations on record
Driver FitnessClean, no violations on record
Controlled Substances / AlcoholClean, no violations on record
Vehicle MaintenanceClean, no violations on record
Insurance on file
Liability insuranceOn file
InsurerXl Specialty Insurance Company
Policy effective sinceJun 2006
Cancellations, 3 yrs2
2 insurance cancellations in the last 3 years, most recently Nov 2024. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Aug 2022 → Aug 2023
Underwriters At Lloyds London (Bipd/excess)
$5,000k
Cancelled
Aug 2021 → Aug 2022
Underwriters At Lloyds London (Bipd/excess)
$5,000k
Cancelled
Aug 2020 → Aug 2021
Underwriters At Lloyds London (Bipd/excess)
$5,000k
Cancelled
Aug 2019 → Aug 2020
Underwriters At Lloyds London (Bipd/excess)
$5,000k
Cancelled
Apr 2019 → Nov 2024
Old Republic Insurance Company (Bipd/primary)
$5,000k
Cancelled
Mar 2019 → Aug 2019
Underwriters At Lloyds London (Bipd/excess)
$5,000k
Cancelled
Aug 2018 → Mar 2019
Underwriters At Lloyds London (Bipd/excess)
$5,000k
Cancelled
Aug 2018 → May 2019
Underwriters At Lloyds London (Bipd/excess)
$5,000k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Dec 23, 2024 Driver-only, TN
Clean, no violations
Nov 26, 2024 Full inspection, GA
8 violations
49 CFR 393.65C-FNS, OOS
49 CFR 393.203C-CBP
49 CFR 393.203E-CBP
49 CFR 395.24: HOS (ELD) - ELD Form and Manner (driver)
49 CFR 395.24: HOS (ELD) - ELD Form and Manner (driver)
49 CFR 395.24: HOS (ELD) - ELD Form and Manner (driver)
+2 more
Nov 15, 2024 Walk-around, AL
Clean, no violations
Nov 13, 2024 Walk-around, AL
Clean, no violations
Nov 6, 2024 Full inspection, TN
Clean, no violations
Oct 29, 2024 Driver-only, AL
Clean, no violations
Oct 22, 2024 Driver-only, AL
Clean, no violations
Oct 21, 2024 Full inspection, SC
Clean, no violations
Last 8 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Aug 22, 2022 Discontinued revocation
Contract: involuntary revocation -> discontinued revocation
Aug 22, 2022 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Apr 25, 2019 Discontinued revocation
Contract: involuntary revocation -> discontinued revocation
Apr 25, 2019 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Mar 31, 2017 Discontinued revocation
Contract: involuntary revocation -> discontinued revocation
Mar 31, 2017 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Nov 9, 2012 Discontinued revocation
Contract: involuntary revocation -> discontinued revocation
Nov 9, 2012 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
May 11, 2011 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
May 11, 2011 Discontinued revocation
Contract: involuntary revocation -> discontinued revocation
Shared identity check
Caution: this company shares its address, phone number or officer with 1 mover that have complaints or revoked authority. This is the pattern behind "chameleon" carriers: a burned company re-registering under a fresh name. It can also be an innocent shared office, read the linked reports and judge.
Is Customized Logistics Services INC reliable? Our read of the record
On the evidence, Customized Logistics Services INC looks like a reliable operator: operating since 1987 with zero federal complaints in the last four years, 110 registered trucks. A record like this is exactly what an honest mover's file tends to look like.
No public record can guarantee your specific move, so keep the basics: written binding estimate, USDOT 304746 on the paperwork, and reasonable deposit. But nothing in the federal file says walk away.
One caveat regardless of the rest: this company shares an address, phone number or officer with 1 other registered mover that carry complaints or lost authority. Sometimes that is an innocent office building; sometimes it is how a burned identity gets recycled. The identity check section above lists exactly who they are, look before you book.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Florida
About Customized Logistics Services INC
Customized Logistics Services INC, doing business as North Coast Imdl Trucking, is a federally registered mover based in Jacksonville, Florida, registered with FMCSA since November 1987. Federal filings show 110 power units (trucks/tractors) and 110 drivers.
Over the last four years, the federal complaint database shows no complaints against this company. For a mover doing real volume, a clean federal record is a genuinely good sign; for a very small operation it may simply reflect a small number of moves. Combine it with the fleet data above and recent references.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 304746, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about CUSTOMIZED LOGISTICS SERVICES INC
Is Customized Logistics Services INC legit?
Customized Logistics Services INC has an active USDOT registration (304746). It has no federal complaints on record in the last 4 years.
Is Customized Logistics Services INC a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
Where is Customized Logistics Services INC based?
9487 Regency Square Blvd, Jacksonville, FL 32225. Phone on file: (904) 726-4340. Registered with FMCSA since November 1987.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 17, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.