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CUSTOMIZED TRUCKING SERVICES INC (DBA CUSTOMIZED TRUCKING)
USDOT 1938017 • JACKSONVILLE, FL
MoverAudit grade: not yet graded
✓ No major red flags found
Complaint history
Complaint record temporarily unavailable. The federal database did not respond. Company registration data below is from the FMCSA census. Refresh this page to retry.
Company details
Legal nameCUSTOMIZED TRUCKING SERVICES INC
Doing business asCUSTOMIZED TRUCKING
Address9487 REGENCY SQUARE BLVD, JACKSONVILLE, FL 32225
Phone(904) 726-4340
In business sinceSep 2009
Last FMCSA updateMay 2025
Fleet & authority
Power units (trucks)244
Drivers240 (240 CDL)
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityn/a
Safety ratingNot rated
Prior revocationYes
MoverAudit risk score: 0/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Red flags & green flags
!Operating authority was revoked at least once (see authority history below).
!3 insurance policy cancellations in the last 3 years.
!Shares an address, phone or officer with 1 mover that have complaints or revoked authority (see identity check below).
✓USDOT registration is active.
✓244 trucks registered with FMCSA.
✓In business since 2009: a long federal track record.
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections93 (26 OOS)
Driver inspections175 (1 OOS)
Crashes, last 3 years0
FMCSA safety ratingNot rated
FMCSA safety categories (SMS BASICs), last 24 months:
Driver FitnessBelow cutoff
Controlled Substances/ AlcoholClean
Hours-of-Service ComplianceBelow cutoff
Unsafe DrivingBelow cutoff
Vehicle MaintenanceBelow cutoff
Insurance on file
Liability insuranceOn file
InsurerUnderwriters At Lloyds London
Coverage3000
Policy effective sinceAug 2023
Cancellations, 3 yrs3
3 insurance cancellations in the last 3 years, most recently Sep 2025. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Aug 2022 → Aug 2023
Underwriters At Lloyds London (Bipd/excess)
$5,000k
Cancelled
Aug 2021 → Aug 2022
Underwriters At Lloyds London (Bipd/excess)
$5,000k
Cancelled
Aug 2020 → Aug 2021
Underwriters At Lloyds London (Bipd/excess)
$5,000k
Cancelled
Aug 2019 → Aug 2020
Underwriters At Lloyds London (Bipd/excess)
$5,000k
Cancelled
Aug 2018 → Aug 2019
Underwriters At Lloyds London (Bipd/excess)
$5,000k
Cancelled
Apr 2018 → Nov 2024
Old Republic Insurance Company (Bipd/primary)
$5,000k
Cancelled
Nov 2017 → Sep 2025
Liberty Mutual Insurance Co. (Surety)
$5,000k
Cancelled
Aug 2017 → Aug 2018
Underwriters At Lloyds London (Bipd/excess)
$5,000k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Oct 6, 2025 Driver-only, FL
1 violation
49 CFR 383.51A-NSIN (driver)
Aug 14, 2025 Driver-only, GA
2 violations
49 CFR 392.2-SLLTCD (driver)
49 CFR 392.16-D (driver)
Jul 23, 2025 Driver-only, AL
4 violations
49 CFR 395.24: HOS (ELD) - ELD Form and Manner (driver)
49 CFR 395.24: HOS (ELD) - ELD Form and Manner (driver)
49 CFR 395.24: HOS (ELD) - ELD Form and Manner (driver)
49 CFR 395.30B1-ELDDFR (driver)
Jul 21, 2025 Full inspection, US
Clean, no violations
Jul 18, 2025 Driver-only, GA
10 violations
49 CFR 392.2-INAT (driver)
49 CFR 395.22G-ELDMFV (driver)
49 CFR 395.24: HOS (ELD) - ELD Form and Manner (driver)
49 CFR 395.24: HOS (ELD) - ELD Form and Manner (driver)
49 CFR 395.24: HOS (ELD) - ELD Form and Manner (driver)
49 CFR 395.24: HOS (ELD) - ELD Form and Manner (driver)
+4 more
Jul 18, 2025 Driver-only, FL
Clean, no violations
Jul 10, 2025 Full inspection, GA
5 violations
49 CFR 393.60C: Windshield - Damaged or Discolored
49 CFR 393.95A4-EEUS
49 CFR 393.9A-LBL
49 CFR 393.75C-TAOTD-LT2/32
49 CFR 393.75C-TAOTD-LT2/32
Jul 9, 2025 Driver-only, SC
7 violations
49 CFR 395.8A: HOS (Form) - Paper Log/Logging Programs Form and Manner (driver)
49 CFR 395.8A: HOS (Form) - Paper Log/Logging Programs Form and Manner (driver)
49 CFR 395.8A: HOS (Form) - Paper Log/Logging Programs Form and Manner (driver)
49 CFR 395.8A: HOS (Form) - Paper Log/Logging Programs Form and Manner (driver)
49 CFR 395.8A: HOS (Form) - Paper Log/Logging Programs Form and Manner (driver)
49 CFR 395.8A: HOS (Form) - Paper Log/Logging Programs Form and Manner (driver)
+1 more
Last 8 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Sep 10, 2025 Revoked
Property broker: granted -> revoked
Mar 31, 2017 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Apr 5, 2016 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Feb 24, 2016 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Caution: this company shares its address, phone number or officer with 1 mover that have complaints or revoked authority. This is the pattern behind "chameleon" carriers: a burned company re-registering under a fresh name. It can also be an innocent shared office, read the linked reports and judge.
Is Customized Trucking Services INC reliable? Our read of the record
On the evidence, Customized Trucking Services INC looks like a reliable operator: operating since 2009 with 244 registered trucks. A record like this is exactly what an honest mover's file tends to look like.
No public record can guarantee your specific move, so keep the basics: written binding estimate, USDOT 1938017 on the paperwork, and reasonable deposit. But nothing in the federal file says walk away.
One caveat regardless of the rest: this company shares an address, phone number or officer with 1 other registered mover that carry complaints or lost authority. Sometimes that is an innocent office building; sometimes it is how a burned identity gets recycled. The identity check section above lists exactly who they are, look before you book.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Florida
About Customized Trucking Services INC
Customized Trucking Services INC, doing business as Customized Trucking, is a federally registered mover based in Jacksonville, Florida, registered with FMCSA since September 2009. Federal filings show 244 power units (trucks/tractors) and 240 drivers.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 1938017, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about CUSTOMIZED TRUCKING SERVICES INC
Is Customized Trucking Services INC legit?
Customized Trucking Services INC has an active USDOT registration (1938017). Complaint history is being retrieved.
Is Customized Trucking Services INC a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
Where is Customized Trucking Services INC based?
9487 Regency Square Blvd, Jacksonville, FL 32225. Phone on file: (904) 726-4340. Registered with FMCSA since September 2009.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.