D
COLONIAL VAN LINES INC
USDOT 1434373 • MC-681534 • POMPANO BEACH, FL
MoverAudit grade: D, based on federal records below
⚠ High risk: book with caution
Complaints by category, last 4 years
Estimates/Final Charges58
Deceptive Business Practices49
22 hostage-goods complaints on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameCOLONIAL VAN LINES INC
Address1441 SW 29TH AVE STE 100, POMPANO BEACH, FL 33069
In business sinceNov 2005
Last FMCSA updateMar 2025
Fleet & authority
Power units (trucks)25
Drivers25
Broker authorityn/a
Carrier authorityn/a
Safety ratingSatisfactory (Jun 2021)
Prior revocationYes
MoverAudit risk score: 60/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!22 hostage-goods complaints on federal record.
!120 federal complaints in the last 4 years.
!Operating authority was revoked at least once (see authority history below).
!2 insurance policy cancellations in the last 3 years.
✓Official FMCSA safety rating: Satisfactory.
✓USDOT registration is active.
✓25 trucks registered with FMCSA.
✓In business since 2005: a long federal track record.
Complaint history, year by year
2026 33 complaints
Pickup and Delivery: 12
Estimates/Final Charges: 10
Loss and Damage: 9
Claim Settlement: 3
Deceptive Business Practices: 2
Shipment Documents: 2
Hostage Goods: 1
Weighing: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2025 17 complaints
Deceptive Business Practices: 10
Pickup and Delivery: 6
Claim Settlement: 4
Loss and Damage: 4
Shipment Documents: 4
Estimates/Final Charges: 3
Hostage Goods: 3
Weighing: 3
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2024 27 complaints
Estimates/Final Charges: 15
Deceptive Business Practices: 12
Loss and Damage: 12
Claim Settlement: 11
Shipment Documents: 11
Weighing: 10
Pickup and Delivery: 7
Hostage Goods: 4
Operating Authority: 4
Insurance: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2023 43 complaints
Estimates/Final Charges: 30
Weighing: 28
Deceptive Business Practices: 25
Loss and Damage: 24
Shipment Documents: 20
Pickup and Delivery: 19
Claim Settlement: 14
Hostage Goods: 14
Operating Authority: 7
Insurance: 3
Other Commercial Complaints: 2
Whistleblower Complaint: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections1
Driver inspections5
Crashes, last 3 years0
FMCSA safety ratingSatisfactory
Insurance on file
Liability insuranceOn file
InsurerCorepointe Insurance Company
Coverage1000
Policy effective sinceSep 2025
Cancellations, 3 yrs2
2 insurance cancellations in the last 3 years, most recently Sep 2025. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Authority history
Sep 23, 2021 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jul 7, 2021 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Dec 3, 2020 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Apr 10, 2020 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Apr 9, 2013 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Apr 23, 2012 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Feb 7, 2012 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Apr 4, 2011 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Mar 21, 2011 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Feb 1, 2010 Revoked
Household goods common carrier: granted -> revoked
Is Colonial Van Lines INC reliable? Our read of the record
The federal record argues for real caution with Colonial Van Lines INC: 22 hostage-goods complaints on federal record; 120 federal complaints in the last 4 years. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above. There are movers in Florida with cleaner records doing the same routes; two of them are listed below.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Florida
About Colonial Van Lines INC
Colonial Van Lines INC is a federally registered mover based in Pompano Beach, Florida, registered with FMCSA since November 2005. Federal filings show 25 power units (trucks/tractors) and 25 drivers.
Over the last four years, consumers filed 120 complaints against this company with the federal government. The most common complaint category is "Estimates/Final Charges" (58 complaints): in plain terms, customers reported that the final bill did not match the estimate they were given. Most seriously, 22 complaints fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 1434373, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about COLONIAL VAN LINES INC
Is Colonial Van Lines INC legit?
Colonial Van Lines INC has an active USDOT registration (1434373). It has 120 federal complaints in the last 4 years. Review the categories above before booking.
Is Colonial Van Lines INC a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
How many complaints does Colonial Van Lines INC have?
120 federal complaints in the last 4 years, most in the "Estimates/Final Charges" category. That includes 22 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Colonial Van Lines INC based?
1441 Sw 29th Ave Ste 100, Pompano Beach, FL 33069. Registered with FMCSA since November 2005.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 17, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.