B
EDEN RELOCATION INC (DBA HAWAIIAN VAN LINES)
USDOT 932259 • MC-401787 • SAN FERNANDO, CA
MoverAudit grade: B, based on federal records below
⚠ High risk: book with caution
Complaints by category, last 4 years
Deceptive Business Practices2
3 hostage-goods complaints on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameEDEN RELOCATION INC
Doing business asHAWAIIAN VAN LINES
Address503 JESSIE STREET, SAN FERNANDO, CA 91340
Phone(818) 365-2793
Company officerDAVID MOYAL
OrganizationIndividual
In business sinceFeb 2001
Last FMCSA updateJul 2025
Fleet & authority
Power units (trucks)2
Drivers3 (2 CDL)
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityn/a
Safety ratingSatisfactory (Jul 2010)
Prior revocationYes
MoverAudit risk score: 23/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!3 hostage-goods complaints on federal record.
!Operating authority was revoked at least once (see authority history below).
!3 insurance policy cancellations in the last 3 years.
!Shares an address, phone or officer with 1 mover that have complaints or revoked authority (see identity check below).
✓Official FMCSA safety rating: Satisfactory.
✓USDOT registration is active.
✓2 trucks registered with FMCSA.
✓In business since 2001: a long federal track record.
✓Never had operating authority revoked.
Complaint history, year by year
2026 4 complaints
Hostage Goods: 3
Pickup and Delivery: 1
Shipment Documents: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2025 1 complaint
Deceptive Business Practices: 1
Pickup and Delivery: 1
Shipment Documents: 1
Estimates/Final Charges: 1
Operating Authority: 1
Weighing: 1
2023 2 complaints
Loss and Damage: 2
Deceptive Business Practices: 1
Pickup and Delivery: 1
Shipment Documents: 1
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections1
Driver inspections1
Crashes, last 3 years0
FMCSA safety ratingSatisfactory
FMCSA safety categories (SMS BASICs), last 24 months:
Driver FitnessClean
Controlled Substances/ AlcoholClean
Hours-of-Service ComplianceBelow cutoff
Unsafe DrivingBelow cutoff
Vehicle MaintenanceBelow cutoff
Insurance on file
Liability insuranceOn file
InsurerSouthern Insurance Company
Coverage750
Policy effective sinceJan 2026
Cargo insurance5
Cancellations, 3 yrs3
3 insurance cancellations in the last 3 years, most recently Jan 2025. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Jan 2024 → Jan 2025
Security National Insurance Co. (Bipd/primary)
$750k
Cancelled
Jan 2021 → Jan 2021
Protective Insurance Co. (Bipd/primary)
$750k
Cancelled
Jan 2021 → Jan 2024
Wesco Insurance Company (Bipd/primary)
$750k
Cancelled
Jan 2021 → Jan 2024
Granite State Insurance Co. (Cargo)
$750k
Cancelled
Jan 2020 → Dec 2020
Hudson Insurance Company (Bipd/primary)
$750k
Cancelled
Jan 2020 → Dec 2020
Hudson Insurance Company (Cargo)
$750k
Cancelled
Jan 2020 → Jan 2020
Hudson Insurance Company (Bipd/primary)
$750k
Cancelled
Jan 2020 → Jan 2020
Hudson Insurance Company (Cargo)
$750k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Oct 24, 2025 Walk-around, WA
2 violations
49 CFR 393.9A-LHLI
49 CFR 396.17C-PI
Last 1 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Dec 22, 2020 Revoked
Household goods common carrier: reinstated -> revoked
Jan 10, 2018 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Sep 27, 2017 Discontinued revocation
Broker: involuntary revocation -> discontinued revocation
Apr 10, 2017 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jan 10, 2014 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Oct 18, 2013 Discontinued revocation
Broker: involuntary revocation -> discontinued revocation
Nov 14, 2012 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Mar 16, 2012 Discontinued revocation
Broker: involuntary revocation -> discontinued revocation
Feb 29, 2012 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Nov 16, 2010 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Caution: this company shares its address, phone number or officer with 1 mover that have complaints or revoked authority. This is the pattern behind "chameleon" carriers: a burned company re-registering under a fresh name. It can also be an innocent shared office, read the linked reports and judge.
Is Eden Relocation INC reliable? Our read of the record
The federal record argues for real caution with Eden Relocation INC: 3 hostage-goods complaints on federal record. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above. There are movers in California with cleaner records doing the same routes; two of them are listed below.
One caveat regardless of the rest: this company shares an address, phone number or officer with 1 other registered mover that carry complaints or lost authority. Sometimes that is an innocent office building; sometimes it is how a burned identity gets recycled. The identity check section above lists exactly who they are, look before you book.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in California
About Eden Relocation INC
Eden Relocation INC, doing business as Hawaiian Van Lines, is a federally registered mover based in San Fernando, California, registered with FMCSA since February 2001. Federal filings show 2 power units (trucks/tractors) and 3 drivers.
Over the last four years, consumers filed 7 complaints against this company with the federal government. The most common complaint category is "Pickup and Delivery" (3 complaints): in plain terms, customers reported missed pickup windows, late deliveries or no-shows. Most seriously, 3 complaints fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 932259, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about EDEN RELOCATION INC
Is Eden Relocation INC legit?
Eden Relocation INC has an active USDOT registration (932259). It has 7 federal complaints in the last 4 years. Review the categories above before booking.
Is Eden Relocation INC a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
How many complaints does Eden Relocation INC have?
7 federal complaints in the last 4 years, most in the "Pickup and Delivery" category. That includes 3 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Eden Relocation INC based?
503 Jessie Street, San Fernando, CA 91340. Phone on file: (818) 365-2793. Registered with FMCSA since February 2001.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 17, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.