D
UNITED VAN LINES LLC (DBA UNITED VAN LINES)
USDOT 77949 • MC-67234 • FENTON, MO
MoverAudit grade: D, based on federal records below
⚠ High risk: book with caution
Complaints by category, last 4 years
Deceptive Business Practices20
Estimates/Final Charges16
2 hostage-goods complaints on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameUNITED VAN LINES LLC
Doing business asUNITED VAN LINES
Address1 PREMIER DRIVE, FENTON, MO 63026
Phone(636) 305-5000
OrganizationCorporation
In business sinceJun 1974
Last FMCSA updateSep 2024
Fleet & authority
Power units (trucks)4,731
Drivers3,424 (2364 CDL)
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityYes
Safety ratingSatisfactory (Feb 2023)
Prior revocationNo
MoverAudit risk score: 50/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!2 hostage-goods complaints on federal record.
!70 federal complaints in the last 4 years.
!Shares an address, phone or officer with 6 movers that have complaints or revoked authority (see identity check below).
✓Liability insurance on file with FMCSA, no recent cancellations.
✓Official FMCSA safety rating: Satisfactory.
✓USDOT registration is active.
✓Holds real carrier authority: they move goods themselves.
✓4,731 trucks registered with FMCSA.
✓In business since 1974: a long federal track record.
Complaint history, year by year
2026 19 complaints
Loss and Damage: 9
Claim Settlement: 8
Pickup and Delivery: 3
Estimates/Final Charges: 1
2025 21 complaints
Loss and Damage: 13
Shipment Documents: 9
Claim Settlement: 8
Deceptive Business Practices: 6
Estimates/Final Charges: 5
Weighing: 5
Pickup and Delivery: 4
Hostage Goods: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2024 18 complaints
Loss and Damage: 14
Deceptive Business Practices: 8
Claim Settlement: 7
Shipment Documents: 6
Estimates/Final Charges: 5
Pickup and Delivery: 3
Weighing: 2
Insurance: 2
Operating Authority: 1
2023 12 complaints
Loss and Damage: 10
Claim Settlement: 6
Deceptive Business Practices: 6
Pickup and Delivery: 6
Estimates/Final Charges: 5
Shipment Documents: 5
Weighing: 5
Operating Authority: 2
Hostage Goods: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections1,147 (298 OOS)
Driver inspections2,190 (68 OOS)
Crashes, last 3 years0
FMCSA safety ratingSatisfactory
FMCSA safety categories (SMS BASICs), last 24 months:
Driver FitnessBelow cutoff
Controlled Substances/ AlcoholBelow cutoff
Hours-of-Service ComplianceBelow cutoff
Unsafe DrivingBelow cutoff
Vehicle MaintenanceBelow cutoff
Insurance on file
Liability insuranceOn file
InsurerVanliner Insurance Company
Coverage1000
Policy effective sinceDec 2025
Cargo insurance5
Cancellations, 3 yrs0
Stable coverage. Insurance is on file with FMCSA and no cancellations were recorded in the last 3 years.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Aug 2017 → Dec 2016
Wesco Insurance Company (Bipd/primary)
$750k
Cancelled
Dec 2015 → Aug 2017
Vanliner Insurance Company (Bipd/primary)
$750k
Cancelled
Feb 2015 → Dec 2015
Granite State Insurance Co. (Bipd/primary)
$750k
Cancelled
Dec 2011 → Feb 2015
Vanliner Insurance Company (Bipd/primary)
$750k
Cancelled
Mar 2010 → Dec 2009
American Guarantee & Liability Ins. Co. (Bipd/primary)
$750k
Cancelled
Dec 2009 → Dec 2011
Vanliner Insurance Company (Bipd/primary)
$750k
Cancelled
Dec 2009 → Dec 2011
Vanliner Insurance Company (Bipd/primary)
$1,000k
Cancelled
May 2009 → Dec 2008
American Zurich Insurance Company (Bipd/primary)
$750k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Jul 8, 2026 Full inspection, CA
1 violation
49 CFR 392.2-SLLDL (driver)
Jul 7, 2026 Driver-only, NM
Clean, no violations
Jul 7, 2026 Full inspection, NM
1 violation, 1 out-of-service
49 CFR 393.45B2-BHTD, OOS
Jul 7, 2026 Walk-around, PA
4 violations
49 CFR 392.2-SLLUP (driver)
49 CFR 393.95A4-EEUS
49 CFR 392.2-SLL
49 CFR 395.8K2-HOSRC (driver)
Jul 6, 2026 Driver-only, LA
3 violations
49 CFR 396.17C-PI
49 CFR 395.22G-ELDMFV (driver)
49 CFR 396.17C-PI
Jul 6, 2026 Driver-only, LA
Clean, no violations
Jul 4, 2026 Driver-only, TN
1 violation
49 CFR 392.2-SLLS2 (driver)
Jul 3, 2026 Driver-only, GA
1 violation
49 CFR 392.2-SLLCP (driver)
Last 8 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Jun 8, 2021 Discontinued revocation
Contract: involuntary revocation -> discontinued revocation
Jun 8, 2021 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jun 8, 2021 Discontinued revocation
Broker: involuntary revocation -> discontinued revocation
Nov 13, 2013 Discontinued revocation
Contract: involuntary revocation -> discontinued revocation
Jun 17, 2009 Discontinued revocation
Motor property contract carrier: involuntary revocation -> discontinued revocation
Jun 17, 2009 Discontinued revocation
Motor property common carrier: involuntary revocation -> discontinued revocation
Aug 20, 2008 Discontinued revocation
Motor property contract carrier: involuntary revocation -> discontinued revocation
Jul 27, 2007 Discontinued revocation
Motor property common carrier: involuntary revocation -> discontinued revocation
Feb 20, 2007 Discontinued revocation
Motor property common carrier: involuntary revocation -> discontinued revocation
Jan 19, 2006 Discontinued revocation
Motor property common carrier: involuntary revocation -> discontinued revocation
Shared identity check
Caution: this company shares its address, phone number or officer with 6 movers that have complaints or revoked authority. This is the pattern behind "chameleon" carriers: a burned company re-registering under a fresh name. It can also be an innocent shared office, read the linked reports and judge.
Is United Van Lines LLC reliable? Our read of the record
The federal record argues for real caution with United Van Lines LLC: 2 hostage-goods complaints on federal record; 70 federal complaints in the last 4 years. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above. There are movers in Missouri with cleaner records doing the same routes; two of them are listed below.
One caveat regardless of the rest: this company shares an address, phone number or officer with 6 other registered movers that carry complaints or lost authority. Sometimes that is an innocent office building; sometimes it is how a burned identity gets recycled. The identity check section above lists exactly who they are, look before you book.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Missouri
About United Van Lines LLC
United Van Lines LLC, doing business as United Van Lines, is a federally licensed household goods carrier based in Fenton, Missouri, registered with FMCSA since June 1974. Federal filings show 4,731 power units (trucks/tractors) and 3,424 drivers.
Over the last four years, consumers filed 70 complaints against this company with the federal government. The most common complaint category is "Loss and Damage" (46 complaints): in plain terms, customers reported belongings that arrived broken or never arrived at all. Most seriously, 2 complaints fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
The complaint volume is trending upward: 12 complaints in 2023 grew to 19 in 2026. A rising curve like this usually matters more than the total, because it describes the company as it operates today.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 77949, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about UNITED VAN LINES LLC
Is United Van Lines LLC legit?
United Van Lines LLC has an active USDOT registration (77949). It has 70 federal complaints in the last 4 years. Review the categories above before booking.
Is United Van Lines LLC a broker or a carrier?
A licensed carrier with 4,731 registered trucks.
How many complaints does United Van Lines LLC have?
70 federal complaints in the last 4 years, most in the "Loss and Damage" category. That includes 2 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is United Van Lines LLC based?
1 Premier Drive, Fenton, MO 63026. Phone on file: (636) 305-5000. Registered with FMCSA since June 1974.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 17, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.