C
NATIONAL VAN LINES INC
USDOT 76628 • MC-42866 • BROADVIEW, IL
MoverAudit grade: C, based on federal records below
⚠ High risk: book with caution
Complaints by category, last 4 years
Deceptive Business Practices3
3 hostage-goods complaints on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameNATIONAL VAN LINES INC
Address2800 W ROOSEVELT RD, BROADVIEW, IL 60155-3756
Phone(708) 450-2933
Company officerTIMOTHY HELENTHAL
OrganizationCorporation
In business sinceJun 1974
Last FMCSA updateAug 2026
Fleet & authority
Power units (trucks)174
Drivers136 (94 CDL)
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityYes
Carrier authorityYes
Safety ratingSatisfactory (Mar 2002)
Prior revocationYes
MoverAudit risk score: 32/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!3 hostage-goods complaints on federal record.
!19 federal complaints in the last 4 years.
!Operating authority was revoked at least once (see authority history below).
!2 insurance policy cancellations in the last 3 years.
!Vehicle out-of-service rate 36.25% is well above the 20.72% national average.
✓Official FMCSA safety rating: Satisfactory.
✓USDOT registration is active.
✓Holds real carrier authority: they move goods themselves.
✓174 trucks registered with FMCSA.
✓In business since 1974: a long federal track record.
Complaint history, year by year
2026 6 complaints
Pickup and Delivery: 4
Shipment Documents: 2
Hostage Goods: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2025 7 complaints
Loss and Damage: 5
Pickup and Delivery: 4
Claim Settlement: 2
Estimates/Final Charges: 1
Hostage Goods: 1
Deceptive Business Practices: 1
Shipment Documents: 1
Weighing: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2024 3 complaints
Claim Settlement: 3
Loss and Damage: 2
Deceptive Business Practices: 2
Weighing: 2
Operating Authority: 1
Pickup and Delivery: 1
Shipment Documents: 1
2023 3 complaints
Claim Settlement: 2
Loss and Damage: 2
Estimates/Final Charges: 1
Hostage Goods: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections80 (29 OOS)
Driver inspections145 (7 OOS)
Crashes, last 3 years10, 1 with injuries
FMCSA safety ratingSatisfactory
FMCSA safety categories (SMS BASICs), last 24 months:
Driver FitnessBelow cutoff
Controlled Substances/ AlcoholClean
Hours-of-Service ComplianceBelow cutoff
Unsafe DrivingBelow cutoff
Vehicle MaintenanceBelow cutoff
Insurance on file
Liability insuranceOn file
InsurerVanliner Insurance Company
Policy effective sinceMar 2025
Cargo insurance5
Cancellations, 3 yrs2
2 insurance cancellations in the last 3 years, most recently Mar 2025. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
May 2022 → Mar 2025
Vanliner Insurance Company (Bipd/primary)
$750k
Cancelled
May 2022 → Mar 2025
Vanliner Insurance Company (Cargo)
$750k
Cancelled
Jan 2013 → Jan 2013
Ohio Casualty Insurance Co. (Surety)
$750k
Cancelled
Jan 2013 → Oct 2013
Ohio Casualty Insurance Co. (Surety)
$750k
Cancelled
Sep 2009 → May 2022
Vanliner Insurance Company (Bipd/primary)
$750k
Cancelled
May 2009 → May 2022
Vanliner Insurance Company (Cargo)
$750k
Cancelled
Sep 1997 → Sep 2009
Vanliner Insurance Company (Bipd/primary)
$750k
Cancelled
Jan 1996 → Jan 2013
Travelers Casualty And Surety Company (Surety)
$750k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Aug 7, 2026 Driver-only, TN
Clean, no violations
Aug 5, 2026 Full inspection, KY
Clean, no violations
Jul 31, 2026 Walk-around, TX
Clean, no violations
Jul 28, 2026 Walk-around, TN
2 violations
49 CFR 392.2-SLLIFTA
49 CFR 392.2-SLLIRP
Jul 17, 2026 Walk-around, MD
3 violations, 1 out-of-service
49 CFR 393.9A-LTSI, OOS
49 CFR 393.9A-LHWS
49 CFR 393.9A-LSLI
Jul 15, 2026 Driver-only, AR
1 violation
49 CFR 392.16-D (driver)
Jul 4, 2026 Walk-around, NM
Clean, no violations
Jun 29, 2026 Driver-only, NC
Clean, no violations
Last 8 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Jun 8, 2021 Discontinued revocation
Broker: involuntary revocation -> discontinued revocation
Jun 8, 2021 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jun 8, 2021 Discontinued revocation
Contract: involuntary revocation -> discontinued revocation
Dec 20, 2012 Discontinued revocation
Broker: involuntary revocation -> discontinued revocation
May 16, 1997 Discontinued revocation
Property broker: involuntary revocation -> discontinued revocation
Jan 31, 1989 Revoked
Motor property contract carrier: granted -> revoked
Nov 27, 1981 Superseded
Motor property common carrier: granted -> superseded
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is National Van Lines INC reliable? Our read of the record
The federal record argues for real caution with National Van Lines INC: 3 hostage-goods complaints on federal record; 19 federal complaints in the last 4 years. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above. There are movers in Illinois with cleaner records doing the same routes; two of them are listed below.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Illinois
About National Van Lines INC
National Van Lines INC is a federally licensed household goods carrier based in Broadview, Illinois, registered with FMCSA since June 1974. Federal filings show 174 power units (trucks/tractors) and 136 drivers.
Over the last four years, consumers filed 19 complaints against this company with the federal government. The most common complaint category is "Loss and Damage" (9 complaints): in plain terms, customers reported belongings that arrived broken or never arrived at all. Most seriously, 3 complaints fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
The complaint volume is trending upward: 3 complaints in 2023 grew to 6 in 2026. A rising curve like this usually matters more than the total, because it describes the company as it operates today.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 76628, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about NATIONAL VAN LINES INC
Is National Van Lines INC legit?
National Van Lines INC has an active USDOT registration (76628). It has 19 federal complaints in the last 4 years. Review the categories above before booking.
Is National Van Lines INC a broker or a carrier?
A licensed carrier with 174 registered trucks.
How many complaints does National Van Lines INC have?
19 federal complaints in the last 4 years, most in the "Loss and Damage" category. That includes 3 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is National Van Lines INC based?
2800 W Roosevelt Rd, Broadview, IL 60155-3756. Phone on file: (708) 450-2933. Registered with FMCSA since June 1974.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Sep 2, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.