A
DHX-DEPENDABLE HAWAIIAN EXPRESS INC
USDOT 716620 • RANCHO DOMINGUEZ, CA
MoverAudit grade: A, based on federal records below
✓ No major red flags found
Complaint history
No federal complaints on record in the last 4 years. Records checked against the FMCSA household goods complaint database.
Company details
Legal nameDHX-DEPENDABLE HAWAIIAN EXPRESS INC
Address19201 SUSANA ROAD, RANCHO DOMINGUEZ, CA 90221
Phone(800) 488-4888
Company officerTIMOTHY RICE
OrganizationCorporation
In business sinceDec 1997
Last FMCSA updateNov 2024
Fleet & authority
Power units (trucks)23
Drivers21 (21 CDL)
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityn/a
Safety ratingSatisfactory (Aug 2013)
Prior revocationYes
MoverAudit risk score: 0/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!No federal complaints on record in the last 4 years.
!Operating authority was revoked at least once (see authority history below).
!10 insurance policy cancellations in the last 3 years.
✓Vehicle out-of-service rate 12.00% is below the national average of 20.72%.
✓Official FMCSA safety rating: Satisfactory.
✓USDOT registration is active.
✓23 trucks registered with FMCSA.
✓No hostage-goods complaints on record.
✓In business since 1997: a long federal track record.
✓Never had operating authority revoked.
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections75 (9 OOS)
Driver inspections100 (1 OOS)
Crashes, last 3 years0
FMCSA safety ratingSatisfactory
FMCSA safety categories (SMS BASICs), last 24 months:
Driver FitnessClean
Controlled Substances/ AlcoholClean
Hours-of-Service ComplianceClean
Unsafe DrivingClean
Vehicle MaintenanceBelow cutoff
Insurance on file
Liability insuranceOn file
InsurerSouthwest Marine And General Insurance Compan
Policy effective sinceOct 2017
Cargo insurance5
Cancellations, 3 yrs10
10 insurance cancellations in the last 3 years, most recently Nov 2024. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Apr 2024 → Oct 2024
Incline Casualty Company (Bipd/primary)
$1,000k
Cancelled
Apr 2024 → Apr 2024
Incline Casualty Company (Bipd/primary)
$1,000k
Cancelled
Apr 2024 → Oct 2024
Agcs Marine Insurance Company (Cargo)
$1,000k
Cancelled
Jun 2023 → Oct 2024
Island Insurance Company Ltd (Bipd/excess)
$1,000k
Cancelled
Jun 2023 → Apr 2023
Island Insurance Company Ltd (Bipd/primary)
$1,000k
Cancelled
Apr 2023 → Apr 2024
Incline Casualty Company (Bipd/primary)
$1,000k
Cancelled
Apr 2023 → Jun 2023
Incline Casualty Company (Bipd/primary)
$1,000k
Cancelled
Apr 2022 → Apr 2023
Incline Casualty Company (Bipd/primary)
$1,000k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Jun 2, 2026 Driver-only, CA
1 violation, 1 out-of-service
49 CFR 383.23A2-LCDLN (driver), OOS
May 26, 2026 Walk-around, CA
1 violation
49 CFR 392.2-SLLSR
Apr 3, 2026 Driver-only, GU
Clean, no violations
Apr 1, 2026 Full inspection, CA
3 violations, 2 out-of-service
49 CFR 393.126B-CIM, OOS
49 CFR 393.9B-LTSO, OOS
49 CFR 393.95A4-EEUS
Apr 1, 2026 Driver-only, GU
Clean, no violations
Mar 26, 2026 Walk-around, GU
Clean, no violations
Mar 25, 2026 Full inspection, GU
1 violation
49 CFR 393.9A-LCL
Mar 16, 2026 Walk-around, GU
Clean, no violations
Last 8 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Sep 30, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Apr 1, 2022 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Apr 1, 2021 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Apr 1, 2020 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Mar 29, 2019 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Apr 30, 2018 Revoked
Household goods freight forwarder: granted -> revoked
Apr 30, 2018 Revoked
Property freight forwarder: granted -> revoked
Mar 29, 2018 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Apr 3, 2017 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Apr 1, 2016 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is Dhx-dependable Hawaiian Express INC reliable? Our read of the record
On the evidence, Dhx-dependable Hawaiian Express INC looks like a reliable operator: operating since 1997 with zero federal complaints in the last four years, 23 registered trucks, a roadside out-of-service rate below the national average. A record like this is exactly what an honest mover's file tends to look like.
No public record can guarantee your specific move, so keep the basics: written binding estimate, USDOT 716620 on the paperwork, and reasonable deposit. But nothing in the federal file says walk away.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in California
About Dhx-dependable Hawaiian Express INC
Dhx-dependable Hawaiian Express INC is a federally registered mover based in Rancho Dominguez, California, registered with FMCSA since December 1997. Federal filings show 23 power units (trucks/tractors) and 21 drivers.
Over the last four years, the federal complaint database shows no complaints against this company. For a mover doing real volume, a clean federal record is a genuinely good sign; for a very small operation it may simply reflect a small number of moves. Combine it with the fleet data above and recent references.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 716620, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about DHX-DEPENDABLE HAWAIIAN EXPRESS INC
Is Dhx-dependable Hawaiian Express INC legit?
Dhx-dependable Hawaiian Express INC has an active USDOT registration (716620). It has no federal complaints on record in the last 4 years.
Is Dhx-dependable Hawaiian Express INC a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
Where is Dhx-dependable Hawaiian Express INC based?
19201 Susana Road, Rancho Dominguez, CA 90221. Phone on file: (800) 488-4888. Registered with FMCSA since December 1997.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 18, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.