A
PINNACLE EXPRESS INC
USDOT 610538 • ANN ARBOR, MI
MoverAudit grade: A, based on federal records below
✓ No major red flags found
Complaint history
No federal complaints on record in the last 4 years. Records checked against the FMCSA household goods complaint database.
Company details
Legal namePINNACLE EXPRESS INC
Address35 W MORGAN RD, ANN ARBOR, MI 48108
Phone(734) 623-8558
Company officerCRAIG MICHAEL FAIMAN
OrganizationCorporation
In business sinceAug 1995
Last FMCSA updateOct 2025
Fleet & authority
Power units (trucks)25
Drivers20 (20 CDL)
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityn/a
Safety ratingSatisfactory (Feb 2001)
Prior revocationNo
MoverAudit risk score: 0/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!No federal complaints on record in the last 4 years.
!3 insurance policy cancellations in the last 3 years.
✓Vehicle out-of-service rate 7.27% is below the national average of 20.72%.
✓Official FMCSA safety rating: Satisfactory.
✓USDOT registration is active.
✓25 trucks registered with FMCSA.
✓No hostage-goods complaints on record.
✓In business since 1995: a long federal track record.
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections55 (4 OOS)
Driver inspections57 (1 OOS)
Crashes, last 3 years1, 5 with injuries
FMCSA safety ratingSatisfactory
FMCSA safety categories (SMS BASICs), last 24 months:
Driver FitnessBelow cutoff
Controlled Substances/ AlcoholClean
Hours-of-Service ComplianceBelow cutoff
Unsafe DrivingBelow cutoff
Vehicle MaintenanceBelow cutoff
Insurance on file
Liability insuranceOn file
InsurerFederated Mutual Insurance Co.
Policy effective sinceAug 2008
Cancellations, 3 yrs3
3 insurance cancellations in the last 3 years, most recently Aug 2026. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Aug 2026 → today
Imperium Insurance Company (Bipd/primary)
Active
Aug 2025 → Aug 2026
Great Midwest Insurance Company (Bipd/primary)
Cancelled
Aug 2024 → Aug 2025
Imperium Insurance Company (Bipd/primary)
$1,000k
Cancelled
Aug 2023 → Aug 2024
Imperium Insurance Company (Bipd/primary)
$1,000k
Cancelled
Aug 2022 → Aug 2023
Imperium Insurance Company (Bipd/primary)
$1,000k
Cancelled
Aug 2008 → Aug 2022
Federated Mutual Insurance Co. (Bipd/primary)
$1,000k
Cancelled
Aug 2007 → Apr 2009
General Star Indemnity Company (Bipd/excess)
$1,000k
Cancelled
Aug 2006 → Sep 2008
Arch Insurance Company (Bipd/primary)
$1,000k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Sep 26, 2026 Walk-around, IL
2 violations
49 CFR 392.2IN
49 CFR 393.45: Brake tubing and hose adequacy
Sep 10, 2026 Walk-around, IL
2 violations
49 CFR 393.45D: Brake connections with leaks or constrictions
49 CFR 393.45D: Brake connections with leaks or constrictions
Sep 10, 2026 Walk-around, IL
Clean, no violations
Sep 9, 2026 Walk-around, IL
Clean, no violations
Aug 26, 2026 Walk-around, MI
1 violation
49 CFR 392.2-SLLEWA1 (driver)
Aug 14, 2026 Full inspection, IL
2 violations, 1 out-of-service
49 CFR 393.45: Brake tubing and hose adequacy, OOS
49 CFR 396.3A1: Inspection repair and maintenance of parts and accessories
Aug 12, 2026 Walk-around, TX
1 violation
49 CFR 107.620B-HMAMC
Aug 7, 2026 Full inspection, MI
1 violation
49 CFR 392.2-SLLEWG3 (driver)
Last 8 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Sep 4, 2008 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Aug 11, 2006 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Nov 20, 1997 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Oct 6, 1997 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is Pinnacle Express INC reliable? Our read of the record
On the evidence, Pinnacle Express INC looks like a reliable operator: operating since 1995 with zero federal complaints in the last four years, 25 registered trucks, a roadside out-of-service rate below the national average. A record like this is exactly what an honest mover's file tends to look like.
No public record can guarantee your specific move, so keep the basics: written binding estimate, USDOT 610538 on the paperwork, and reasonable deposit. But nothing in the federal file says walk away.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Michigan
About Pinnacle Express INC
Pinnacle Express INC is a federally registered mover based in Ann Arbor, Michigan, registered with FMCSA since August 1995. Federal filings show 25 power units (trucks/tractors) and 20 drivers.
Over the last four years, the federal complaint database shows no complaints against this company. For a mover doing real volume, a clean federal record is a genuinely good sign; for a very small operation it may simply reflect a small number of moves. Combine it with the fleet data above and recent references.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 610538, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about PINNACLE EXPRESS INC
Is Pinnacle Express INC legit?
Pinnacle Express INC has an active USDOT registration (610538). It has no federal complaints on record in the last 4 years.
Is Pinnacle Express INC a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
Where is Pinnacle Express INC based?
35 W Morgan Rd, Ann Arbor, MI 48108. Phone on file: (734) 623-8558. Registered with FMCSA since August 1995.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Oct 21, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.