A
BETTER BUSINESS CONNECTION INC (DBA BBC EXPRESS)
USDOT 594386 • STERLING, VA
MoverAudit grade: A, based on federal records below
✓ No major red flags found
Complaint history
No federal complaints on record in the last 4 years. Records checked against the FMCSA household goods complaint database.
Company details
Legal nameBETTER BUSINESS CONNECTION INC
Doing business asBBC EXPRESS
Address45910 TRANSAMERICA PLAZA SUITE 106, STERLING, VA 20166
Phone(703) 707-2020
Company officerMAHMOUD O. GHANNAM
OrganizationCorporation
In business sinceMar 1995
Last FMCSA updateApr 2024
Fleet & authority
Power units (trucks)80
Drivers90 (22 CDL)
Operation classPrivate Property, Private Passenger, Business, Private Passenger, Non-business, Authorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityn/a
Safety ratingSatisfactory (Aug 2008)
Prior revocationNo
MoverAudit risk score: 0/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!No federal complaints on record in the last 4 years.
!Federal out-of-service order issued Jul 11, 2005 (90 Day Failure To Pay Fine).
!3 insurance policy cancellations in the last 3 years.
✓Vehicle out-of-service rate 15.79% is below the national average of 20.72%.
✓Official FMCSA safety rating: Satisfactory.
✓USDOT registration is active.
✓80 trucks registered with FMCSA.
✓No hostage-goods complaints on record.
✓In business since 1995: a long federal track record.
Roadside safety & insurance
Roadside safety record
Federal out-of-service order issued Jul 11, 2005. Reason on file: 90 Day Failure To Pay Fine. An OOS order means FMCSA ordered this company to stop operating.
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections19 (3 OOS)
Driver inspections7
Crashes, last 3 years2, 8 with injuries
FMCSA safety ratingSatisfactory
FMCSA safety categories (SMS BASICs), last 24 months:
Driver FitnessClean
Controlled Substances/ AlcoholClean
Hours-of-Service ComplianceClean
Unsafe DrivingBelow cutoff
Vehicle MaintenanceBelow cutoff
Insurance on file
Liability insuranceOn file
InsurerPhiladelphia Indemnity Insurance Company
Coverage5000
Policy effective sinceSep 2025
Cancellations, 3 yrs3
3 insurance cancellations in the last 3 years, most recently Sep 2025. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Sep 2024 → Sep 2025
Philadelphia Indemnity Insurance Company (Bipd/primary)
$5,000k
Cancelled
Sep 2023 → Sep 2024
Philadelphia Indemnity Insurance Company (Bipd/primary)
$5,000k
Cancelled
Sep 2022 → Sep 2023
Philadelphia Indemnity Insurance Company (Bipd/primary)
$5,000k
Cancelled
Sep 2021 → Sep 2022
Philadelphia Indemnity Insurance Company (Bipd/primary)
$5,000k
Cancelled
Sep 2020 → Sep 2021
Philadelphia Indemnity Insurance Company (Bipd/primary)
$5,000k
Cancelled
Sep 2019 → Sep 2020
Philadelphia Indemnity Insurance Company (Bipd/primary)
$5,000k
Cancelled
Sep 2018 → Sep 2019
Philadelphia Indemnity Insurance Company (Bipd/primary)
$5,000k
Cancelled
Sep 2017 → Sep 2018
Philadelphia Indemnity Insurance Company (Bipd/primary)
$5,000k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
May 21, 2026 Full inspection, VA
6 violations, 1 out-of-service
49 CFR 395.8A-HOSPVI (driver), OOS
49 CFR 392.2-SLLTL (driver)
49 CFR 393.55A-B
49 CFR 393.90: Buses - Missing or improper standee line or bar
49 CFR 393.9A-LFTSI
49 CFR 393.9A-LLPL
Apr 17, 2026 Full inspection, DC
6 violations, 2 out-of-service
49 CFR 393.62-BEI, OOS
49 CFR 393.62-BEI, OOS
49 CFR 393.9A-LCL
49 CFR 393.9A-LLPL
49 CFR 393.9A-LSML
49 CFR 393.62-BEND
Nov 23, 2025 Full inspection, DC
1 violation
49 CFR 392.2-SLL (driver)
Jul 29, 2025 Full inspection, MD
Clean, no violations
Jul 24, 2025 Vehicle-only, CA
1 violation
49 CFR 393.11A1-LRR
Jul 24, 2025 Vehicle-only, CA
Clean, no violations
Jul 24, 2025 Vehicle-only, CA
2 violations
49 CFR 393.78: Wipers - Inoperative / missing / damaged wipers
49 CFR 393.83H: Exhaust - Not securely fastened to the vehicle
Jul 8, 2025 Vehicle-only, CA
Clean, no violations
Last 8 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Sep 11, 2015 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Sep 10, 2014 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jan 2, 2014 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
May 10, 2013 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Dec 30, 2011 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jul 11, 2005 Out of service
Motor passenger common carrier: granted -> out of service
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is Better Business Connection INC reliable? Our read of the record
On the evidence, Better Business Connection INC looks like a reliable operator: operating since 1995 with zero federal complaints in the last four years, 80 registered trucks, a roadside out-of-service rate below the national average. A record like this is exactly what an honest mover's file tends to look like.
No public record can guarantee your specific move, so keep the basics: written binding estimate, USDOT 594386 on the paperwork, and reasonable deposit. But nothing in the federal file says walk away.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Virginia
About Better Business Connection INC
Better Business Connection INC, doing business as Bbc Express, is a federally registered mover based in Sterling, Virginia, registered with FMCSA since March 1995. Federal filings show 80 power units (trucks/tractors) and 90 drivers.
Over the last four years, the federal complaint database shows no complaints against this company. For a mover doing real volume, a clean federal record is a genuinely good sign; for a very small operation it may simply reflect a small number of moves. Combine it with the fleet data above and recent references.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 594386, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about BETTER BUSINESS CONNECTION INC
Is Better Business Connection INC legit?
Better Business Connection INC has an active USDOT registration (594386). It has no federal complaints on record in the last 4 years.
Is Better Business Connection INC a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
Where is Better Business Connection INC based?
45910 Transamerica Plaza Suite 106, Sterling, VA 20166. Phone on file: (703) 707-2020. Registered with FMCSA since March 1995.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Sep 2, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.