A
DIRECT SUPPORT RESOURCES INC (DBA DSR)
USDOT 551369 • KAPOLEI, HI
MoverAudit grade: A, based on federal records below
✓ No major red flags found
Complaint history
No federal complaints on record in the last 4 years. Records checked against the FMCSA household goods complaint database.
Company details
Legal nameDIRECT SUPPORT RESOURCES INC
Doing business asDSR
Address91 240 KALAELOA BOULEVARD, KAPOLEI, HI 96707-1820
Phone(808) 682-2965
Company officerRYAN TAKAKI
OrganizationCorporation
In business sinceFeb 1994
Last FMCSA updateJul 2024
Fleet & authority
Power units (trucks)17
Drivers19 (12 CDL)
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityn/a
Safety ratingSatisfactory (Oct 2009)
Prior revocationNo
MoverAudit risk score: 0/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!No federal complaints on record in the last 4 years.
✓Liability insurance on file with FMCSA, no recent cancellations.
✓Official FMCSA safety rating: Satisfactory.
✓USDOT registration is active.
✓17 trucks registered with FMCSA.
✓No hostage-goods complaints on record.
✓In business since 1994: a long federal track record.
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections23 (7 OOS)
Driver inspections31 (2 OOS)
Crashes, last 3 years1
FMCSA safety ratingSatisfactory
FMCSA safety categories (SMS BASICs), last 24 months:
Driver FitnessClean
Controlled Substances/ AlcoholClean
Hours-of-Service ComplianceClean
Unsafe DrivingClean
Vehicle MaintenanceBelow cutoff
Insurance on file
Liability insuranceOn file
InsurerAgcs Marine Insurance Company
Policy effective sinceDec 2012
Cargo insurance5
Cancellations, 3 yrs0
Stable coverage. Insurance is on file with FMCSA and no cancellations were recorded in the last 3 years.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Recent roadside inspections
Oct 6, 2026 Full inspection, HI
1 violation
49 CFR 392.2-SLLSR
Aug 26, 2026 Full inspection, HI
3 violations
49 CFR 393.9A-LSML
49 CFR 393.25A-L
49 CFR 393.55E-B
Aug 13, 2026 Driver-only, HI
1 violation
49 CFR 392.2-SLLSR
Aug 5, 2026 Full inspection, HI
1 violation
49 CFR 392.2-SLLSR
Jul 1, 2026 Full inspection, HI
1 violation
49 CFR 393.45D-B
May 18, 2026 Full inspection, HI
Clean, no violations
May 13, 2026 Full inspection, HI
4 violations, 1 out-of-service
49 CFR 393.9A-LSLIWR, OOS
49 CFR 392.7B-D (driver)
49 CFR 393.9A-LSML
49 CFR 393.45D-B
May 5, 2026 Driver-only, HI
1 violation
49 CFR 390.21TE2IV-D
Last 8 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
No interstate authority actions on record. This company has never had operating authority granted, revoked or reinstated in the federal Licensing & Insurance system. Common for local, intrastate-only movers; if they quote you an interstate move, ask who actually holds the authority for it.
Shared identity check
This company shares an address, phone or officer with 1 other registered mover, none with visible red flags. Shared registration details are common for family businesses and shared offices; listed here for transparency.
Is Direct Support Resources INC reliable? Our read of the record
On the evidence, Direct Support Resources INC looks like a reliable operator: operating since 1994 with zero federal complaints in the last four years, 17 registered trucks, liability insurance on file without recent cancellations. A record like this is exactly what an honest mover's file tends to look like.
No public record can guarantee your specific move, so keep the basics: written binding estimate, USDOT 551369 on the paperwork, and reasonable deposit. But nothing in the federal file says walk away.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Hawaii
About Direct Support Resources INC
Direct Support Resources INC, doing business as Dsr, is a federally registered mover based in Kapolei, Hawaii, registered with FMCSA since February 1994. Federal filings show 17 power units (trucks/tractors) and 19 drivers.
Over the last four years, the federal complaint database shows no complaints against this company. For a mover doing real volume, a clean federal record is a genuinely good sign; for a very small operation it may simply reflect a small number of moves. Combine it with the fleet data above and recent references.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 551369, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about DIRECT SUPPORT RESOURCES INC
Is Direct Support Resources INC legit?
Direct Support Resources INC has an active USDOT registration (551369). It has no federal complaints on record in the last 4 years.
Is Direct Support Resources INC a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
Where is Direct Support Resources INC based?
91 240 Kalaeloa Boulevard, Kapolei, HI 96707-1820. Phone on file: (808) 682-2965. Registered with FMCSA since February 1994.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Oct 12, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.