D
STAR VAN LINES LLC
USDOT 4176875 • MC-1607491 • APEX, NC
MoverAudit grade: D, based on federal records below
⚠ High risk: book with caution
Complaints by category, last 4 years
Estimates/Final Charges20
Deceptive Business Practices11
9 hostage-goods complaints on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameSTAR VAN LINES LLC
Address920 US 64 HWY W #1044, APEX, NC 27523
Company officerARTUR SHAKHNAZAROV
In business sinceJan 2024
Last FMCSA updateApr 2025
Fleet & authority
Power units (trucks)3
Drivers2
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityYes
Safety ratingSatisfactory (Apr 2025)
Prior revocationNo
MoverAudit risk score: 49/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!9 hostage-goods complaints on federal record.
!32 federal complaints in the last 4 years.
!3 insurance policy cancellations in the last 3 years.
✓Official FMCSA safety rating: Satisfactory.
✓USDOT registration is active.
✓Holds real carrier authority: they move goods themselves.
✓3 trucks registered with FMCSA.
Complaint history, year by year
2026 7 complaints
Pickup and Delivery: 3
Hostage Goods: 2
Claim Settlement: 1
Estimates/Final Charges: 1
Loss and Damage: 1
Shipment Documents: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2025 20 complaints
Estimates/Final Charges: 14
Loss and Damage: 9
Shipment Documents: 9
Claim Settlement: 8
Deceptive Business Practices: 8
Pickup and Delivery: 7
Hostage Goods: 6
Weighing: 6
Operating Authority: 2
Insurance: 1
Other Commercial Complaints: 1
Whistleblower Complaint: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2024 5 complaints
Estimates/Final Charges: 5
Deceptive Business Practices: 3
Pickup and Delivery: 3
Claim Settlement: 1
Hostage Goods: 1
Loss and Damage: 1
Operating Authority: 1
Shipment Documents: 1
Weighing: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections1
Driver inspections2 (1 OOS)
Crashes, last 3 years0
FMCSA safety ratingSatisfactory
FMCSA safety categories (SMS BASICs), last 24 months:
Unsafe DrivingClean, no violations on record
Hours-of-Service ComplianceClean, no violations on record
Driver FitnessClean, no violations on record
Controlled Substances / AlcoholClean, no violations on record
Vehicle MaintenanceClean, no violations on record
Insurance on file
Liability insuranceOn file
InsurerIncline Casualty Company
Coverage750
Policy effective sinceJul 2025
Cancellations, 3 yrs3
3 insurance cancellations in the last 3 years, most recently Jul 2025. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Jun 2025 → Jul 2025
Everspan Insurance Company (Bipd/primary)
$750k
Cancelled
Jun 2024 → Jun 2025
Progressive Southeastern Insurance Company (Bipd/primary)
$750k
Cancelled
Mar 2024 → Mar 2025
Pennsylvania Manuf. Assoc. Ins. (Cargo)
$750k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Mar 29, 2026 Walk-around, MI
7 violations, 2 out-of-service
49 CFR 391.41APC: Medical (Certificate) - Operating a property-carrying vehicle without… (driver), OOS
49 CFR 395.8A1-HOSP (driver), OOS
49 CFR 390.21TB1-MC
49 CFR 390.21TB1-MC
49 CFR 390.21TB2-DOT
49 CFR 396.17C-PI
+1 more
Feb 8, 2026 Walk-around, AR
Clean, no violations
Sep 11, 2024 Driver-only, OH
2 violations, 1 out-of-service
49 CFR 395.8(a)(1) (driver), OOS
49 CFR 392.82(a)(1) (driver)
Last 3 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Jul 30, 2025 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Mar 31, 2025 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is Star Van Lines LLC reliable? Our read of the record
The federal record argues for real caution with Star Van Lines LLC: 9 hostage-goods complaints on federal record; 32 federal complaints in the last 4 years. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above. There are movers in North Carolina with cleaner records doing the same routes; two of them are listed below.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in North Carolina
About Star Van Lines LLC
Star Van Lines LLC is a federally licensed household goods carrier based in Apex, North Carolina, registered with FMCSA since January 2024. Federal filings show 3 power units (trucks/tractors) and 2 drivers.
Over the last four years, consumers filed 32 complaints against this company with the federal government. The most common complaint category is "Estimates/Final Charges" (20 complaints): in plain terms, customers reported that the final bill did not match the estimate they were given. Most seriously, 9 complaints fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 4176875, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about STAR VAN LINES LLC
Is Star Van Lines LLC legit?
Star Van Lines LLC has an active USDOT registration (4176875). It has 32 federal complaints in the last 4 years. Review the categories above before booking.
Is Star Van Lines LLC a broker or a carrier?
A licensed carrier with 3 registered trucks.
How many complaints does Star Van Lines LLC have?
32 federal complaints in the last 4 years, most in the "Estimates/Final Charges" category. That includes 9 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Star Van Lines LLC based?
920 Us 64 Hwy W #1044, Apex, NC 27523. Registered with FMCSA since January 2024.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 17, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.