F
BELLHOP MOVING SERVICES LLC (DBA SMOOTH WAY MOVERS)
USDOT 4167466 • MC-1602319 • STUART, FL
MoverAudit grade: F, based on federal records below
⚠ High risk: book with caution
Type
Broker, not a carrier
Complaints by category, last 4 years
Estimates/Final Charges24
Deceptive Business Practices22
8 hostage-goods complaints on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameBELLHOP MOVING SERVICES LLC
Doing business asSMOOTH WAY MOVERS
Address1320 SE FEDERAL HWY STE 102B, STUART, FL 34994
Phone(855) 730-1139
Company officerJILLIAN COLLINS
In business sinceDec 2023
Last FMCSA updateApr 2025
Fleet & authority
Power units (trucks)0
Drivers0
Broker authorityYes
Carrier authorityn/a
Safety ratingNot rated
Prior revocationNo
MoverAudit risk score: 82/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!Registered as a broker: they sell your move to another company.
!8 hostage-goods complaints on federal record.
!36 federal complaints in the last 4 years.
!2 insurance policy cancellations in the last 3 years.
!Shares an address, phone or officer with 1 mover that have complaints or revoked authority (see identity check below).
✓USDOT registration is active.
Complaint history, year by year
2026 9 complaints
Estimates/Final Charges: 5
Deceptive Business Practices: 4
Hostage Goods: 2
Claim Settlement: 1
Loss and Damage: 1
Operating Authority: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2025 20 complaints
Estimates/Final Charges: 14
Deceptive Business Practices: 12
Shipment Documents: 9
Claim Settlement: 6
Pickup and Delivery: 5
Hostage Goods: 4
Loss and Damage: 1
Weighing: 1
Whistleblower Complaint: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2024 7 complaints
Deceptive Business Practices: 6
Estimates/Final Charges: 5
Shipment Documents: 4
Pickup and Delivery: 3
Claim Settlement: 2
Hostage Goods: 2
Insurance: 2
Loss and Damage: 2
Operating Authority: 2
Weighing: 2
Other Commercial Complaints: 1
Whistleblower Complaint: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
Roadside safety & insurance
Roadside safety record
Vehicle inspections0
Driver inspections0
Crashes, last 3 years0
FMCSA safety ratingNot rated
FMCSA safety categories (SMS BASICs), last 24 months:
Unsafe DrivingClean, no violations on record
Hours-of-Service ComplianceClean, no violations on record
Driver FitnessClean, no violations on record
Controlled Substances / AlcoholClean, no violations on record
Vehicle MaintenanceClean, no violations on record
Insurance on file
Liability insuranceOn file
InsurerJet Insurance Company
Policy effective sinceDec 2025
Cancellations, 3 yrs2
2 insurance cancellations in the last 3 years, most recently Mar 2024. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Dec 2023 → Mar 2024
Allegheny Casualty Company (Surety)
Cancelled
Dec 2023 → Mar 2024
Allegheny Casualty Company (Surety)
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Authority history
Mar 13, 2024 Discontinued revocation
Broker: involuntary revocation -> discontinued revocation
Shared identity check
Caution: this company shares its address, phone number or officer with 1 mover that have complaints or revoked authority. This is the pattern behind "chameleon" carriers: a burned company re-registering under a fresh name. It can also be an innocent shared office, read the linked reports and judge.
Is Bellhop Moving Services LLC reliable? Our read of the record
The federal record argues for real caution with Bellhop Moving Services LLC: registered as a broker: they sell your move to another company; 8 hostage-goods complaints on federal record; 36 federal complaints in the last 4 years. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above, and remember that as a broker it will hand your move to a carrier you have never vetted: demand that carrier's name and USDOT number in writing. There are movers in Florida with cleaner records doing the same routes; two of them are listed below.
One caveat regardless of the rest: this company shares an address, phone number or officer with 1 other registered mover that carry complaints or lost authority. Sometimes that is an innocent office building; sometimes it is how a burned identity gets recycled. The identity check section above lists exactly who they are, look before you book.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Florida
About Bellhop Moving Services LLC
Bellhop Moving Services LLC, doing business as Smooth Way Movers, is a federally registered moving broker based in Stuart, Florida, registered with FMCSA since December 2023. Federal filings show no trucks registered to this company. As a broker, it does not transport shipments itself: it books your move and resells it to a carrier of its choosing.
Over the last four years, consumers filed 36 complaints against this company with the federal government. The most common complaint category is "Estimates/Final Charges" (24 complaints): in plain terms, customers reported that the final bill did not match the estimate they were given. Most seriously, 8 complaints fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 4167466, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about BELLHOP MOVING SERVICES LLC
Is Bellhop Moving Services LLC legit?
Bellhop Moving Services LLC has an active USDOT registration (4167466), but it is registered as a broker, not a carrier: it resells moves to other companies. It has 36 federal complaints in the last 4 years. Review the categories above before booking.
Is Bellhop Moving Services LLC a broker or a carrier?
A broker. It does not own trucks; it sells your move to a carrier you never chose. Get the actual carrier's name and USDOT number in writing, then check that carrier here too.
How many complaints does Bellhop Moving Services LLC have?
36 federal complaints in the last 4 years, most in the "Estimates/Final Charges" category. That includes 8 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Bellhop Moving Services LLC based?
1320 Se Federal Hwy Ste 102b, Stuart, FL 34994. Phone on file: (855) 730-1139. Registered with FMCSA since December 2023.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 16, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.