F
INFINITY MOVING GROUP LLC (DBA UNITED EXPRESS MOVING AND STORAGE)
USDOT 4016566 • MC-1513834 • WEST PALM BEACH, FL
MoverAudit grade: F, based on federal records below
⚠ High risk: book with caution
Type
Broker, not a carrier
Complaints by category, last 4 years
Estimates/Final Charges57
Deceptive Business Practices47
16 hostage-goods complaints on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameINFINITY MOVING GROUP LLC
Doing business asUNITED EXPRESS MOVING AND STORAGE
Address901 NORTHPOINT PARKWAY 405B, WEST PALM BEACH, FL 33407
Company officerJOANN S CARPENTER
In business sinceJan 2023
Last FMCSA updateJun 2023
Fleet & authority
Power units (trucks)0
Drivers0
Carrier operationInterstate
Broker authorityYes
Carrier authorityn/a
Safety ratingNot rated
Prior revocationNo
MoverAudit risk score: 90/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!Registered as a broker: they sell your move to another company.
!16 hostage-goods complaints on federal record.
!75 federal complaints in the last 4 years.
✓Liability insurance on file with FMCSA, no recent cancellations.
✓USDOT registration is active.
Complaint history, year by year
2026 23 complaints
Estimates/Final Charges: 14
Deceptive Business Practices: 4
Hostage Goods: 4
Pickup and Delivery: 3
Claim Settlement: 2
Loss and Damage: 1
Shipment Documents: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2025 27 complaints
Estimates/Final Charges: 25
Deceptive Business Practices: 20
Shipment Documents: 13
Claim Settlement: 10
Hostage Goods: 10
Loss and Damage: 9
Pickup and Delivery: 9
Weighing: 7
Operating Authority: 2
Insurance: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2024 18 complaints
Deceptive Business Practices: 16
Estimates/Final Charges: 13
Shipment Documents: 11
Pickup and Delivery: 9
Claim Settlement: 7
Loss and Damage: 5
Operating Authority: 3
Weighing: 2
Hostage Goods: 2
Insurance: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2023 7 complaints
Deceptive Business Practices: 7
Estimates/Final Charges: 5
Shipment Documents: 3
Claim Settlement: 2
Loss and Damage: 2
Operating Authority: 2
Other Commercial Complaints: 2
Weighing: 2
Pickup and Delivery: 1
Roadside safety & insurance
Roadside safety record
Vehicle inspections0
Driver inspections0
Crashes, last 3 years0
FMCSA safety ratingNot rated
FMCSA safety categories (SMS BASICs), last 24 months:
Unsafe DrivingClean, no violations on record
Hours-of-Service ComplianceClean, no violations on record
Driver FitnessClean, no violations on record
Controlled Substances / AlcoholClean, no violations on record
Vehicle MaintenanceClean, no violations on record
Insurance on file
Liability insuranceOn file
InsurerMerchants Bonding Company ( Mutual)
Policy effective sinceJan 2026
Cancellations, 3 yrs0
Stable coverage. Insurance is on file with FMCSA and no cancellations were recorded in the last 3 years.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Authority history
No interstate authority actions on record. This company has never had operating authority granted, revoked or reinstated in the federal Licensing & Insurance system. Common for local, intrastate-only movers; if they quote you an interstate move, ask who actually holds the authority for it.
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is Infinity Moving Group LLC reliable? Our read of the record
The federal record argues for real caution with Infinity Moving Group LLC: registered as a broker: they sell your move to another company; 16 hostage-goods complaints on federal record; 75 federal complaints in the last 4 years. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above, and remember that as a broker it will hand your move to a carrier you have never vetted: demand that carrier's name and USDOT number in writing. There are movers in Florida with cleaner records doing the same routes; two of them are listed below.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Florida
About Infinity Moving Group LLC
Infinity Moving Group LLC, doing business as United Express Moving And Storage, is a federally registered moving broker based in West Palm Beach, Florida, registered with FMCSA since January 2023. Federal filings show no trucks registered to this company. As a broker, it does not transport shipments itself: it books your move and resells it to a carrier of its choosing.
Over the last four years, consumers filed 75 complaints against this company with the federal government. The most common complaint category is "Estimates/Final Charges" (57 complaints): in plain terms, customers reported that the final bill did not match the estimate they were given. Most seriously, 16 complaints fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
The complaint volume is trending upward: 7 complaints in 2023 grew to 23 in 2026. A rising curve like this usually matters more than the total, because it describes the company as it operates today.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 4016566, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about INFINITY MOVING GROUP LLC
Is Infinity Moving Group LLC legit?
Infinity Moving Group LLC has an active USDOT registration (4016566), but it is registered as a broker, not a carrier: it resells moves to other companies. It has 75 federal complaints in the last 4 years. Review the categories above before booking.
Is Infinity Moving Group LLC a broker or a carrier?
A broker. It does not own trucks; it sells your move to a carrier you never chose. Get the actual carrier's name and USDOT number in writing, then check that carrier here too.
How many complaints does Infinity Moving Group LLC have?
75 federal complaints in the last 4 years, most in the "Estimates/Final Charges" category. That includes 16 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Infinity Moving Group LLC based?
901 Northpoint Parkway 405b, West Palm Beach, FL 33407. Registered with FMCSA since January 2023.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 17, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.