D
ROYAL MOVING AND STORAGE LLC
USDOT 3808951 • MC-1595351 • HENDERSON, NV
MoverAudit grade: D, based on federal records below
⚠ High risk: book with caution
Complaints by category, last 4 years
Estimates/Final Charges43
Deceptive Business Practices25
11 hostage-goods complaints on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameROYAL MOVING AND STORAGE LLC
Address3235 SUNRIDGE HTS PKWY STE 130, HENDERSON, NV 89052
Phone(877) 921-9555
Company officerARIANA MARTINEZ
In business sinceJan 2022
Last FMCSA updateJun 2025
Fleet & authority
Power units (trucks)16
Drivers10
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityYes
Carrier authorityYes
Safety ratingSatisfactory (May 2023)
Prior revocationNo
MoverAudit risk score: 60/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!11 hostage-goods complaints on federal record.
!71 federal complaints in the last 4 years.
!12 insurance policy cancellations in the last 3 years.
✓Official FMCSA safety rating: Satisfactory.
✓USDOT registration is active.
✓Holds real carrier authority: they move goods themselves.
✓16 trucks registered with FMCSA.
Complaint history, year by year
2026 30 complaints
Estimates/Final Charges: 17
Loss and Damage: 9
Pickup and Delivery: 8
Deceptive Business Practices: 4
Claim Settlement: 3
Hostage Goods: 3
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2025 18 complaints
Deceptive Business Practices: 9
Estimates/Final Charges: 8
Pickup and Delivery: 7
Shipment Documents: 5
Claim Settlement: 3
Hostage Goods: 3
Loss and Damage: 3
Weighing: 1
Insurance: 1
Operating Authority: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2024 12 complaints
Estimates/Final Charges: 10
Shipment Documents: 8
Claim Settlement: 7
Deceptive Business Practices: 6
Weighing: 6
Loss and Damage: 4
Pickup and Delivery: 4
Hostage Goods: 2
Other Commercial Complaints: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2023 11 complaints
Estimates/Final Charges: 8
Deceptive Business Practices: 6
Shipment Documents: 5
Pickup and Delivery: 4
Claim Settlement: 3
Hostage Goods: 3
Loss and Damage: 2
Other Commercial Complaints: 1
Weighing: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections14 (3 OOS)
Driver inspections19 (3 OOS)
Crashes, last 3 years0
FMCSA safety ratingSatisfactory
FMCSA safety categories (SMS BASICs), last 24 months:
Unsafe DrivingClean, no violations on record
Hours-of-Service ComplianceClean, no violations on record
Driver FitnessClean, no violations on record
Controlled Substances / AlcoholClean, no violations on record
Vehicle MaintenanceClean, no violations on record
Insurance on file
Liability insuranceOn file
InsurerAllegheny Casualty Company
Policy effective sinceDec 2025
Cargo insurance5
Cancellations, 3 yrs12
12 insurance cancellations in the last 3 years, most recently Oct 2026. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Oct 2026 → today
National Specialty Insurance Company (Bipd/primary)
Active
Apr 2026 → Oct 2026
National Specialty Insurance Company (Bipd/primary)
Cancelled
Feb 2026 → today
Scottsdale Insurance Company (Cargo)
Active
Dec 2025 → today
Allegheny Casualty Company (Surety)
Active
Feb 2025 → Mar 2025
Scottsdale Insurance Company (Cargo)
Cancelled
Jul 2024 → Jan 2025
State Nationalspecialty Insco/national Specia (Bipd/primary)
$1,000k
Cancelled
May 2024 → May 2024
State Nationalspecialty Insco/national Specia (Bipd/primary)
$1,000k
Cancelled
May 2024 → Jul 2024
State Nationalspecialty Insco/national Specia (Bipd/primary)
$1,000k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Aug 25, 2026 Full inspection, CA
2 violations
49 CFR 390.21TE-LCMVINFO
49 CFR 395.24D-ELDPT (driver)
Aug 10, 2026 Walk-around, AZ
Clean, no violations
Apr 7, 2026 Walk-around, TX
3 violations
49 CFR 393.78: Wipers - Inoperative / missing / damaged wipers
49 CFR 393.78: Wipers - Inoperative / missing / damaged wipers
49 CFR 396.17C: Operating a CMV without proof of a periodic inspection
Feb 12, 2026 Full inspection, TN
1 violation
49 CFR 383.71C-LCDL (driver)
Dec 17, 2025 Full inspection, CA
7 violations, 2 out-of-service
49 CFR 393.45B2-BHTD, OOS
49 CFR 393.45B2-BHTD, OOS
49 CFR 395.30B1-ELDDFR (driver)
49 CFR 392.2-SLLDL (driver)
49 CFR 393.95F: Emergency Equipment - Stopped vehicle warning devices missing or impr…
49 CFR 390.21TB1-MC
+1 more
Oct 14, 2025 Walk-around, CA
Clean, no violations
Sep 30, 2025 Full inspection, CA
8 violations
49 CFR 392.2-SLLDL (driver)
49 CFR 393.95A1: Emergency Equipment - Fire Extinguishers - no fire extinguisher prese…
49 CFR 393.9A-LCL
49 CFR 393.9A-LIL
49 CFR 393.203B-CBP
49 CFR 395.24D-ELDPT (driver)
+2 more
Sep 5, 2025 Driver-only, WA
1 violation, 1 out-of-service
49 CFR 391.41APC: Medical (Certificate) - Operating a property-carrying vehicle without… (driver), OOS
Last 8 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Oct 12, 2026 Involuntary suspension
Motor property common carrier: granted -> involuntary suspension
Feb 18, 2025 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jan 23, 2025 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jun 28, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
May 21, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Feb 20, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jan 31, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Oct 6, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Sep 12, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Feb 16, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is Royal Moving And Storage LLC reliable? Our read of the record
The federal record argues for real caution with Royal Moving And Storage LLC: 11 hostage-goods complaints on federal record; 71 federal complaints in the last 4 years. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above. There are movers in Nevada with cleaner records doing the same routes; two of them are listed below.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Nevada
About Royal Moving And Storage LLC
Royal Moving And Storage LLC is a federally licensed household goods carrier based in Henderson, Nevada, registered with FMCSA since January 2022. Federal filings show 16 power units (trucks/tractors) and 10 drivers.
Over the last four years, consumers filed 71 complaints against this company with the federal government. The most common complaint category is "Estimates/Final Charges" (43 complaints): in plain terms, customers reported that the final bill did not match the estimate they were given. Most seriously, 11 complaints fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
The complaint volume is trending upward: 11 complaints in 2023 grew to 30 in 2026. A rising curve like this usually matters more than the total, because it describes the company as it operates today.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 3808951, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about ROYAL MOVING AND STORAGE LLC
Is Royal Moving And Storage LLC legit?
Royal Moving And Storage LLC has an active USDOT registration (3808951). It has 71 federal complaints in the last 4 years. Review the categories above before booking.
Is Royal Moving And Storage LLC a broker or a carrier?
A licensed carrier with 16 registered trucks.
How many complaints does Royal Moving And Storage LLC have?
71 federal complaints in the last 4 years, most in the "Estimates/Final Charges" category. That includes 11 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Royal Moving And Storage LLC based?
3235 Sunridge Hts Pkwy Ste 130, Henderson, NV 89052. Phone on file: (877) 921-9555. Registered with FMCSA since January 2022.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Nov 9, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.