F
BRONZE STAR MOVING AND STORAGE INCORPORATED
USDOT 3710555 • MC-1302081 • WEST PALM BEACH, FL
MoverAudit grade: F, based on federal records below
⚠ High risk: book with caution
Type
Broker, not a carrier
Complaints by category, last 4 years
Estimates/Final Charges33
Deceptive Business Practices30
6 hostage-goods complaints on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameBRONZE STAR MOVING AND STORAGE INCORPORATED
Address1499 FOREST HILL BLVD STE 113, WEST PALM BEACH, FL 33406
Phone(855) 622-9005
Company officerYOUSEF MAHMOUD
In business sinceAug 2021
Last FMCSA updateJul 2025
Fleet & authority
Power units (trucks)0
Drivers2
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityYes
Carrier authorityn/a
Safety ratingNot rated
Prior revocationNo
MoverAudit risk score: 85/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!Registered as a broker: they sell your move to another company.
!6 hostage-goods complaints on federal record.
!41 federal complaints in the last 4 years.
!5 insurance policy cancellations in the last 3 years.
✓USDOT registration is active.
Complaint history, year by year
2026 6 complaints
Deceptive Business Practices: 3
Estimates/Final Charges: 3
Claim Settlement: 1
2025 13 complaints
Deceptive Business Practices: 10
Estimates/Final Charges: 9
Claim Settlement: 8
Shipment Documents: 7
Loss and Damage: 5
Pickup and Delivery: 3
Hostage Goods: 2
Operating Authority: 1
Weighing: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2024 12 complaints
Estimates/Final Charges: 12
Shipment Documents: 10
Deceptive Business Practices: 9
Claim Settlement: 7
Weighing: 6
Pickup and Delivery: 5
Loss and Damage: 4
Operating Authority: 3
Hostage Goods: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2023 10 complaints
Estimates/Final Charges: 9
Deceptive Business Practices: 8
Shipment Documents: 7
Claim Settlement: 4
Pickup and Delivery: 4
Weighing: 4
Hostage Goods: 3
Loss and Damage: 2
Insurance: 1
Leasing Violations: 1
Operating Authority: 1
Other Commercial Complaints: 1
Whistleblower Complaint: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
Roadside safety & insurance
Roadside safety record
Vehicle inspections0
Driver inspections0
Crashes, last 3 years0
FMCSA safety ratingNot rated
FMCSA safety categories (SMS BASICs), last 24 months:
Unsafe DrivingClean, no violations on record
Hours-of-Service ComplianceClean, no violations on record
Driver FitnessClean, no violations on record
Controlled Substances / AlcoholClean, no violations on record
Vehicle MaintenanceClean, no violations on record
Insurance on file
Liability insuranceOn file
InsurerJet Insurance Company
Policy effective sinceSep 2025
Cancellations, 3 yrs5
5 insurance cancellations in the last 3 years, most recently Sep 2025. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Sep 2024 → Sep 2025
Lexington National Insurance Corporation (Surety)
$300k
Cancelled
Nov 2023 → Nov 2024
Pennsylvania Manuf. Assoc. Ins. (Cargo)
$300k
Cancelled
Sep 2023 → Sep 2024
Hudson Insurance Company (Surety)
$300k
Cancelled
Nov 2022 → Nov 2023
Pennsylvania Manuf. Assoc. Ins. (Cargo)
$300k
Cancelled
Sep 2022 → Sep 2023
Hudson Insurance Company (Surety)
$300k
Cancelled
Sep 2021 → Sep 2022
Philadelphia Indemnity Insurance Company (Surety)
$300k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Authority history
Nov 4, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Nov 3, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Aug 29, 2023 Discontinued revocation
Broker: involuntary revocation -> discontinued revocation
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is Bronze Star Moving And Storage Incorporated reliable? Our read of the record
The federal record argues for real caution with Bronze Star Moving And Storage Incorporated: registered as a broker: they sell your move to another company; 6 hostage-goods complaints on federal record; 41 federal complaints in the last 4 years. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above, and remember that as a broker it will hand your move to a carrier you have never vetted: demand that carrier's name and USDOT number in writing. There are movers in Florida with cleaner records doing the same routes; two of them are listed below.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Florida
About Bronze Star Moving And Storage Incorporated
Bronze Star Moving And Storage Incorporated is a federally registered moving broker based in West Palm Beach, Florida, registered with FMCSA since August 2021. Federal filings show no trucks registered to this company. As a broker, it does not transport shipments itself: it books your move and resells it to a carrier of its choosing.
Over the last four years, consumers filed 41 complaints against this company with the federal government. The most common complaint category is "Estimates/Final Charges" (33 complaints): in plain terms, customers reported that the final bill did not match the estimate they were given. Most seriously, 6 complaints fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
The complaint volume is trending downward: from 10 in 2023 to 6 in 2026. An improving record is worth noting, though the older complaints still describe how this company has treated customers.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 3710555, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about BRONZE STAR MOVING AND STORAGE INCORPORATED
Is Bronze Star Moving And Storage Incorporated legit?
Bronze Star Moving And Storage Incorporated has an active USDOT registration (3710555), but it is registered as a broker, not a carrier: it resells moves to other companies. It has 41 federal complaints in the last 4 years. Review the categories above before booking.
Is Bronze Star Moving And Storage Incorporated a broker or a carrier?
A broker. It does not own trucks; it sells your move to a carrier you never chose. Get the actual carrier's name and USDOT number in writing, then check that carrier here too.
How many complaints does Bronze Star Moving And Storage Incorporated have?
41 federal complaints in the last 4 years, most in the "Estimates/Final Charges" category. That includes 6 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Bronze Star Moving And Storage Incorporated based?
1499 Forest Hill Blvd Ste 113, West Palm Beach, FL 33406. Phone on file: (855) 622-9005. Registered with FMCSA since August 2021.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 16, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.