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C

ORDO GROUP INC (DBA PRO SMART MOVERS)

USDOT 3682451  •  MC-1281439  •  SCHAUMBURG, IL
MoverAudit grade: C, based on federal records below
⚠ High risk: book with caution
Type
Carrier, interstate
Own trucks
2
Status
Active
Complaints, 4 yrs
17

Complaints by category, last 4 years

Deceptive Business Practices
9
Claim Settlement
9
Estimates/Final Charges
8
Shipment Documents
7
Loss and Damage
7
Pickup and Delivery
6
Weighing
4
2 hostage-goods complaints on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.

Company details

Legal nameORDO GROUP INC
Doing business asPRO SMART MOVERS
Address829 DIGHTON LANE APT 1F, SCHAUMBURG, IL 60173
Phone(877) 513-4043
Email on file[email protected]
Company officerYERZHAN ISMAGULOV
In business sinceJul 2021
Last FMCSA updateAug 2025

Fleet & authority

Power units (trucks)2
Drivers2
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityn/a
Safety ratingNot rated
Prior revocationNo
risk

MoverAudit risk score: 30/100

Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.

Complaints vs. other checked movers

This company
17
Average checked mover
0.1
Red flags & green flags
!2 hostage-goods complaints on federal record.
!17 federal complaints in the last 4 years.
!16 insurance policy cancellations in the last 3 years.
!Shares an address, phone or officer with 1 mover that have complaints or revoked authority (see identity check below).
✓USDOT registration is active.
✓2 trucks registered with FMCSA.
Complaint history, year by year
2026 1 complaint
Claim Settlement: 1
2025 7 complaints
Claim Settlement: 4 Deceptive Business Practices: 3 Estimates/Final Charges: 3 Pickup and Delivery: 3 Shipment Documents: 2 Loss and Damage: 2 Weighing: 1 Hostage Goods: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2024 8 complaints
Deceptive Business Practices: 5 Loss and Damage: 5 Estimates/Final Charges: 4 Shipment Documents: 4 Claim Settlement: 4 Pickup and Delivery: 3 Weighing: 2 Hostage Goods: 1 Operating Authority: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2023 1 complaint
Deceptive Business Practices: 1 Estimates/Final Charges: 1 Shipment Documents: 1 Weighing: 1
Roadside safety & insurance

Roadside safety record

Vehicle out-of-service rate, this company vs. national average:

This company
0.00%
National avg
20.72%
Vehicle inspections1
Driver inspections3 (2 OOS)
Crashes, last 3 years0
FMCSA safety ratingNot rated

FMCSA safety categories (SMS BASICs), last 24 months:

Unsafe DrivingClean, no violations on record
Hours-of-Service ComplianceClean, no violations on record
Driver FitnessClean, no violations on record
Controlled Substances / AlcoholClean, no violations on record
Vehicle MaintenanceClean, no violations on record

Insurance on file

Liability insuranceOn file
InsurerPennsylvania Manuf. Assoc. Ins.
Policy effective sinceMay 2025
Cancellations, 3 yrs16
16 insurance cancellations in the last 3 years, most recently Oct 2025. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.

Source: FMCSA Licensing & Insurance filings, refreshed nightly.

Insurance policy history
Feb 2025 → Jun 2025 Pennsylvania Manuf. Assoc. Ins. (Cargo) $750k Cancelled
Feb 2025 → May 2025 Pennsylvania Manuf. Assoc. Ins. (Cargo) $750k Cancelled
Oct 2024 → Oct 2025 Geico Marine Insurance Company (Bipd/primary) $750k Cancelled
Oct 2024 → Jun 2025 Geico Marine Insurance Company (Bipd/primary) $750k Cancelled
Oct 2024 → Sep 2025 Geico Marine Insurance Company (Bipd/primary) $750k Cancelled
Oct 2024 → Oct 2024 Geico Marine Insurance Company (Bipd/primary) $750k Cancelled
Aug 2024 → Oct 2024 Artisan & Truckers Casualty Company (Bipd/primary) $750k Cancelled
Apr 2024 → Aug 2024 Artisan & Truckers Casualty Company (Bipd/primary) $750k Cancelled

Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.

Recent roadside inspections
Jul 15, 2025 Driver-only, AZ 2 violations, 1 out-of-service
49 CFR 395.8A1-HOSP (driver), OOS 49 CFR 390.21TB2-DOT
Mar 5, 2025 Walk-around, NV 13 violations, 1 out-of-service
49 CFR 395.8A1-HOSP (driver), OOS 49 CFR 391.41A-MCPC (driver) 49 CFR 392.2-SLL (driver) 49 CFR 396.17C-PI 49 CFR 390.21TB1-MC 49 CFR 392.2-SLLSR +7 more
Dec 6, 2024 Driver-only, CA 2 violations
49 CFR 392.2-SLLTCD (driver) 49 CFR 392.2-SLLSR
Dec 14, 2023 Full inspection, CA Clean, no violations
Dec 14, 2023 Full inspection, CA 3 violations, 1 out-of-service
49 CFR 393.75(a)(1), OOS 49 CFR 392.2 49 CFR 396.7: Unsafe operations forbidden
Nov 14, 2023 Driver-only, CO 2 violations, 1 out-of-service
49 CFR 395.8(a)(1) (driver), OOS 49 CFR 391.41(a)(1) (driver)

Last 6 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.

Authority history
May 20, 2025 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Mar 3, 2025 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Oct 9, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Mar 29, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jan 8, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Nov 6, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Apr 6, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Caution: this company shares its address, phone number or officer with 1 mover that have complaints or revoked authority. This is the pattern behind "chameleon" carriers: a burned company re-registering under a fresh name. It can also be an innocent shared office, read the linked reports and judge.
Authority revoked
Psm Services Llc
Shares officer  •  USDOT 3445544
Official SAFER snapshot File a federal complaint Protect Your Move (FMCSA) Compare with another mover

Is Ordo Group INC reliable? Our read of the record

The federal record argues for real caution with Ordo Group INC: 2 hostage-goods complaints on federal record; 17 federal complaints in the last 4 years. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.

If you already have a quote from this company, do not send a deposit before reading the complaint categories above. There are movers in Illinois with cleaner records doing the same routes; two of them are listed below.

One caveat regardless of the rest: this company shares an address, phone number or officer with 1 other registered mover that carry complaints or lost authority. Sometimes that is an innocent office building; sometimes it is how a burned identity gets recycled. The identity check section above lists exactly who they are, look before you book.

This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.

Carriers to compare in Illinois
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SMUV GROUP INC
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About Ordo Group INC

Ordo Group INC, doing business as Pro Smart Movers, is a federally registered mover based in Schaumburg, Illinois, registered with FMCSA since July 2021. Federal filings show 2 power units (trucks/tractors) and 2 drivers.

Over the last four years, consumers filed 17 complaints against this company with the federal government. The most common complaint category is "Deceptive Business Practices" (9 complaints): in plain terms, customers reported being misled about who they were hiring or what they were paying for. Most seriously, 2 complaints fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.

How to read this report

The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.

The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.

The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.

If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 3682451, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.

Questions about ORDO GROUP INC
Is Ordo Group INC legit?
Ordo Group INC has an active USDOT registration (3682451). It has 17 federal complaints in the last 4 years. Review the categories above before booking.
Is Ordo Group INC a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
How many complaints does Ordo Group INC have?
17 federal complaints in the last 4 years, most in the "Deceptive Business Practices" category. That includes 2 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Ordo Group INC based?
829 Dighton Lane Apt 1f, Schaumburg, IL 60173. Phone on file: (877) 513-4043. Registered with FMCSA since July 2021.

Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Sep 4, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.

Check another mover