C
ORDO GROUP INC (DBA PRO SMART MOVERS)
USDOT 3682451 • MC-1281439 • SCHAUMBURG, IL
MoverAudit grade: C, based on federal records below
⚠ High risk: book with caution
Complaints by category, last 4 years
Deceptive Business Practices9
2 hostage-goods complaints on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameORDO GROUP INC
Doing business asPRO SMART MOVERS
Address829 DIGHTON LANE APT 1F, SCHAUMBURG, IL 60173
Phone(877) 513-4043
Company officerYERZHAN ISMAGULOV
In business sinceJul 2021
Last FMCSA updateAug 2025
Fleet & authority
Power units (trucks)2
Drivers2
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityn/a
Safety ratingNot rated
Prior revocationNo
MoverAudit risk score: 30/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!2 hostage-goods complaints on federal record.
!17 federal complaints in the last 4 years.
!16 insurance policy cancellations in the last 3 years.
✓USDOT registration is active.
✓2 trucks registered with FMCSA.
Complaint history, year by year
2026 1 complaint
Claim Settlement: 1
2025 7 complaints
Claim Settlement: 4
Deceptive Business Practices: 3
Estimates/Final Charges: 3
Pickup and Delivery: 3
Shipment Documents: 2
Loss and Damage: 2
Weighing: 1
Hostage Goods: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2024 8 complaints
Deceptive Business Practices: 5
Loss and Damage: 5
Estimates/Final Charges: 4
Shipment Documents: 4
Claim Settlement: 4
Pickup and Delivery: 3
Weighing: 2
Hostage Goods: 1
Operating Authority: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2023 1 complaint
Deceptive Business Practices: 1
Estimates/Final Charges: 1
Shipment Documents: 1
Weighing: 1
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections1
Driver inspections3 (2 OOS)
Crashes, last 3 years0
FMCSA safety ratingNot rated
FMCSA safety categories (SMS BASICs), last 24 months:
Unsafe DrivingClean, no violations on record
Hours-of-Service ComplianceClean, no violations on record
Driver FitnessClean, no violations on record
Controlled Substances / AlcoholClean, no violations on record
Vehicle MaintenanceClean, no violations on record
Insurance on file
Liability insuranceOn file
InsurerPennsylvania Manuf. Assoc. Ins.
Policy effective sinceMay 2025
Cancellations, 3 yrs16
16 insurance cancellations in the last 3 years, most recently Oct 2025. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Authority history
May 20, 2025 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Mar 3, 2025 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Oct 9, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Mar 29, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jan 8, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Nov 6, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Apr 6, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is Ordo Group INC reliable? Our read of the record
The federal record argues for real caution with Ordo Group INC: 2 hostage-goods complaints on federal record; 17 federal complaints in the last 4 years. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above. There are movers in Illinois with cleaner records doing the same routes; two of them are listed below.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Illinois
About Ordo Group INC
Ordo Group INC, doing business as Pro Smart Movers, is a federally registered mover based in Schaumburg, Illinois, registered with FMCSA since July 2021. Federal filings show 2 power units (trucks/tractors) and 2 drivers.
Over the last four years, consumers filed 17 complaints against this company with the federal government. The most common complaint category is "Deceptive Business Practices" (9 complaints): in plain terms, customers reported being misled about who they were hiring or what they were paying for. Most seriously, 2 complaints fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 3682451, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about ORDO GROUP INC
Is Ordo Group INC legit?
Ordo Group INC has an active USDOT registration (3682451). It has 17 federal complaints in the last 4 years. Review the categories above before booking.
Is Ordo Group INC a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
How many complaints does Ordo Group INC have?
17 federal complaints in the last 4 years, most in the "Deceptive Business Practices" category. That includes 2 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Ordo Group INC based?
829 Dighton Lane Apt 1f, Schaumburg, IL 60173. Phone on file: (877) 513-4043. Registered with FMCSA since July 2021.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 17, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.