C
CIAO BELLA MOVING CO LLC
USDOT 3624315 • MC-1256329 • NORWALK, CA
MoverAudit grade: C, based on federal records below
⚠ High risk: book with caution
Complaints by category, last 4 years
Deceptive Business Practices8
3 hostage-goods complaints on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameCIAO BELLA MOVING CO LLC
Address12830 RANCHO DRIVE, NORWALK, CA 90650
Phone(510) 605-6582
Company officerBILAL ABUQOULAH
In business sinceApr 2021
Last FMCSA updateNov 2025
Fleet & authority
Power units (trucks)1
Drivers1 (1 CDL)
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityn/a
Safety ratingNot rated
Prior revocationNo
MoverAudit risk score: 44/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!3 hostage-goods complaints on federal record.
!15 federal complaints in the last 4 years.
!11 insurance policy cancellations in the last 3 years.
✓1 truck registered with FMCSA.
Complaint history, year by year
2026 5 complaints
Deceptive Business Practices: 2
Estimates/Final Charges: 2
Hostage Goods: 2
Pickup and Delivery: 2
Loss and Damage: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2025 8 complaints
Estimates/Final Charges: 5
Claim Settlement: 4
Deceptive Business Practices: 4
Loss and Damage: 4
Pickup and Delivery: 4
Shipment Documents: 4
Weighing: 1
Insurance: 1
Operating Authority: 1
2024 2 complaints
Deceptive Business Practices: 2
Estimates/Final Charges: 2
Loss and Damage: 2
Shipment Documents: 2
Weighing: 2
Claim Settlement: 1
Hostage Goods: 1
Pickup and Delivery: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections5
Driver inspections12 (5 OOS)
Crashes, last 3 years1, 1 with injuries
FMCSA safety ratingNot rated
FMCSA safety categories (SMS BASICs), last 24 months:
Unsafe DrivingClean, no violations on record
Hours-of-Service ComplianceClean, no violations on record
Driver FitnessClean, no violations on record
Controlled Substances / AlcoholClean, no violations on record
Vehicle MaintenanceClean, no violations on record
Insurance on file
Liability insuranceOn file
InsurerAdriatic Insurance Company
Policy effective sinceDec 2025
Cancellations, 3 yrs11
11 insurance cancellations in the last 3 years, most recently Sep 2025. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
May 2025 → Sep 2025
State Nationalspecialty Insco/national Specia (Bipd/primary)
$750k
Cancelled
Oct 2024 → Apr 2025
Prime Insurance Company (Cargo)
$750k
Cancelled
Oct 2024 → Apr 2025
Prime Insurance Company (Bipd/primary)
$750k
Cancelled
Jul 2024 → Oct 2024
Prime Insurance Company (Bipd/primary)
$750k
Cancelled
Jul 2024 → Oct 2024
Prime Insurance Company (Cargo)
$750k
Cancelled
May 2024 → Jul 2024
Prime Insurance Company (Bipd/primary)
$750k
Cancelled
Jul 2023 → Jul 2024
Pennsylvania Manuf. Assoc. Ins. (Cargo)
$750k
Cancelled
Jul 2023 → Jun 2024
A-one Commercial Insurance Rrg, Inc (Bipd/primary)
$750k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Apr 8, 2026 Walk-around, WA
3 violations
49 CFR 392.2-SLLSR
49 CFR 393.9A-LFTSI
49 CFR 393.9A-LHWS
Nov 23, 2025 Driver-only, PA
2 violations
49 CFR 390.21TB2-DOT
49 CFR 390.21TB1-MC
Nov 12, 2025 Vehicle-only, CA
1 violation
49 CFR 393.9A-LFTSI
Sep 15, 2025 Driver-only, NY
5 violations, 2 out-of-service
49 CFR 391.41APC: Medical (Certificate) - Operating a property-carrying vehicle without… (driver), OOS
49 CFR 395.8A1-HOSP (driver), OOS
49 CFR 392.2-SLLSR
49 CFR 392.2-SLLSIV (driver)
49 CFR 392.2-SLLTCD (driver)
Sep 10, 2025 Driver-only, IA
4 violations, 3 out-of-service
49 CFR 391.41A: Operating a property-carrying vehicle without a valid medical certifi… (driver), OOS
49 CFR 391.15A-SIN (driver), OOS
49 CFR 395.8A-ELD (driver), OOS
49 CFR 390.21TB
Aug 6, 2025 Driver-only, TN
1 violation
49 CFR 392.2-SLLDL (driver)
Jun 10, 2025 Walk-around, NV
6 violations
49 CFR 392.2-SLL (driver)
49 CFR 392.2-SLL (driver)
49 CFR 391.41A-MCPC (driver)
49 CFR 395.8A1-HOSP (driver)
49 CFR 396.17C-PI
49 CFR 390.21TB2-DOT
May 15, 2025 Full inspection, TX
3 violations, 1 out-of-service
49 CFR 395.8A-NON-ELD (driver), OOS
49 CFR 391.41APC: Medical (Certificate) - Operating a property-carrying vehicle without… (driver)
49 CFR 393.9H: Inoperable head lamps
Last 8 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Aug 20, 2025 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
May 1, 2025 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Apr 24, 2025 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Oct 1, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jul 9, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jul 8, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Aug 30, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Aug 23, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jul 13, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jul 12, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is Ciao Bella Moving CO LLC reliable? Our read of the record
The federal record argues for real caution with Ciao Bella Moving CO LLC: 3 hostage-goods complaints on federal record; 15 federal complaints in the last 4 years. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above. There are movers in California with cleaner records doing the same routes; two of them are listed below.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in California
About Ciao Bella Moving CO LLC
Ciao Bella Moving CO LLC is a federally registered mover based in Norwalk, California, registered with FMCSA since April 2021. Federal filings show 1 power unit (trucks/tractors) and 1 driver.
Over the last four years, consumers filed 15 complaints against this company with the federal government. The most common complaint category is "Estimates/Final Charges" (9 complaints): in plain terms, customers reported that the final bill did not match the estimate they were given. Most seriously, 3 complaints fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
The complaint volume is trending upward: 2 complaints in 2024 grew to 5 in 2026. A rising curve like this usually matters more than the total, because it describes the company as it operates today.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 3624315, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about CIAO BELLA MOVING CO LLC
Is Ciao Bella Moving CO LLC legit?
Ciao Bella Moving CO LLC does not currently show an active USDOT registration. Do not book an interstate move with an unregistered company.
Is Ciao Bella Moving CO LLC a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
How many complaints does Ciao Bella Moving CO LLC have?
15 federal complaints in the last 4 years, most in the "Estimates/Final Charges" category. That includes 3 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Ciao Bella Moving CO LLC based?
12830 Rancho Drive, Norwalk, CA 90650. Phone on file: (510) 605-6582. Registered with FMCSA since April 2021.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Sep 3, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.