Type
Broker, not a carrier
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Vehicle out-of-service rate, this company vs. national average:
FMCSA safety categories (SMS BASICs), last 24 months:
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Masterpro Disaster Recovery LLC sits in the middle of the road: not a horror story, not a spotless record either. Registered as a broker: they sell your move to another company. None of this automatically disqualifies the company, but each item deserves a direct question before you sign anything.
Our read: usable with eyes open. Get the estimate binding and in writing, confirm the USDOT number on the paperwork matches 3495546, and check the complaint categories above so you know exactly what earlier customers reported.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Masterpro Disaster Recovery LLC is a federally registered moving broker based in Gaithersburg, Maryland, registered with FMCSA since September 2020. Federal filings show 2 power units (trucks/tractors) and 3 drivers. As a broker, it does not transport shipments itself: it books your move and resells it to a carrier of its choosing.
Over the last four years, the federal complaint database shows no complaints against this company. For a mover doing real volume, a clean federal record is a genuinely good sign; for a very small operation it may simply reflect a small number of moves. Combine it with the fleet data above and recent references.
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 3495546, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 16, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.