A
PACK MOVE SMART LLC (DBA SMART PACKER)
USDOT 3490599 • MC-1148703 • NORCROSS, GA
MoverAudit grade: A, based on federal records below
✓ No major red flags found
Complaint history
No federal complaints on record in the last 4 years. Records checked against the FMCSA household goods complaint database.
Company details
Legal namePACK MOVE SMART LLC
Doing business asSMART PACKER
Address1600 INDIAN BROOK WAY STE 100, NORCROSS, GA 30093
Phone(678) 463-2864
Company officerJUSTIN BERNARD PLUNKETT
In business sinceSep 2020
Last FMCSA updateJan 2025
Fleet & authority
Power units (trucks)5
Drivers4
Operation classAuthorized For Hire, Federal Government
Carrier operationInterstate
Broker authorityn/a
Carrier authorityn/a
Safety ratingNot rated
Prior revocationNo
MoverAudit risk score: 1/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
✓USDOT registration is active.
✓5 trucks registered with FMCSA.
✓No hostage-goods complaints on record.
Complaint history, year by year
2025 1 complaint
No complaints filed this year.
Roadside safety & insurance
Roadside safety record
Vehicle inspections0
Driver inspections1 (1 OOS)
Crashes, last 3 years0
FMCSA safety ratingNot rated
FMCSA safety categories (SMS BASICs), last 24 months:
Unsafe DrivingClean, no violations on record
Hours-of-Service ComplianceClean, no violations on record
Driver FitnessClean, no violations on record
Controlled Substances / AlcoholClean, no violations on record
Vehicle MaintenanceClean, no violations on record
Insurance on file
Liability insuranceNot on file
Cancellations, 3 yrs0
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Recent roadside inspections
Sep 1, 2024 Driver-only, GA
8 violations, 2 out-of-service
49 CFR 392.9b(a), OOS
49 CFR 391.15(a) (driver), OOS
49 CFR 391.41(a) (driver)
49 CFR 390.21T(b)(1)
49 CFR 390.21T(b)(2)
49 CFR 392.2
+2 more
Last 1 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
No interstate authority actions on record. This company has never had operating authority granted, revoked or reinstated in the federal Licensing & Insurance system. Common for local, intrastate-only movers; if they quote you an interstate move, ask who actually holds the authority for it.
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is Pack Move Smart LLC reliable? Our read of the record
On the evidence, Pack Move Smart LLC looks like a reliable operator: operating since 2020 with only 1 complaint on record, 5 registered trucks. A record like this is exactly what an honest mover's file tends to look like.
No public record can guarantee your specific move, so keep the basics: written binding estimate, USDOT 3490599 on the paperwork, and reasonable deposit. But nothing in the federal file says walk away.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Georgia
About Pack Move Smart LLC
Pack Move Smart LLC, doing business as Smart Packer, is a federally registered mover based in Norcross, Georgia, registered with FMCSA since September 2020. Federal filings show 5 power units (trucks/tractors) and 4 drivers.
Over the last four years, consumers filed 1 complaint against this company with the federal government.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 3490599, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about PACK MOVE SMART LLC
Is Pack Move Smart LLC legit?
Pack Move Smart LLC has an active USDOT registration (3490599). It has 1 federal complaints in the last 4 years. Review the categories above before booking.
Is Pack Move Smart LLC a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
How many complaints does Pack Move Smart LLC have?
1 federal complaints in the last 4 years, most in the "" category. None are hostage-goods complaints. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Pack Move Smart LLC based?
1600 Indian Brook Way Ste 100, Norcross, GA 30093. Phone on file: (678) 463-2864. Registered with FMCSA since September 2020.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 17, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.