C
CAPTAIN LLC (DBA CAPTAIN VAN LINES)
USDOT 3469974 • MC-1135450 • LAS VEGAS, NV
MoverAudit grade: C, based on federal records below
⚠ High risk: book with caution
Complaints by category, last 4 years
Estimates/Final Charges10
Deceptive Business Practices8
5 hostage-goods complaints on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameCAPTAIN LLC
Doing business asCAPTAIN VAN LINES
Address3655 W QUAIL AVE UNIT C-1, LAS VEGAS, NV 89118
Phone(628) 800-6280
Company officerELENA BORODINA
In business sinceAug 2020
Last FMCSA updateApr 2023
Fleet & authority
Power units (trucks)2
Drivers2
Operation classAuthorized For Hire
Carrier operationIntrastate
Broker authorityn/a
Carrier authorityn/a
Safety ratingNot rated
Prior revocationNo
MoverAudit risk score: 37/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!5 hostage-goods complaints on federal record.
!12 federal complaints in the last 4 years.
!4 insurance policy cancellations in the last 3 years.
✓USDOT registration is active.
✓2 trucks registered with FMCSA.
✓Never had operating authority revoked.
Complaint history, year by year
2026 1 complaint
Estimates/Final Charges: 1
2024 10 complaints
Estimates/Final Charges: 8
Deceptive Business Practices: 7
Shipment Documents: 7
Pickup and Delivery: 5
Claim Settlement: 5
Hostage Goods: 4
Loss and Damage: 4
Weighing: 2
Operating Authority: 1
Insurance: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2023 1 complaint
Deceptive Business Practices: 1
Estimates/Final Charges: 1
Hostage Goods: 1
Operating Authority: 1
Pickup and Delivery: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
Roadside safety & insurance
Roadside safety record
Vehicle inspections0
Driver inspections0
Crashes, last 3 years0
FMCSA safety ratingNot rated
FMCSA safety categories (SMS BASICs), last 24 months:
Unsafe DrivingClean, no violations on record
Hours-of-Service ComplianceClean, no violations on record
Driver FitnessClean, no violations on record
Controlled Substances / AlcoholClean, no violations on record
Vehicle MaintenanceClean, no violations on record
Insurance on file
Liability insuranceOn file
InsurerNationwide Mutual Insurance Comp
Policy effective sinceFeb 2025
Cancellations, 3 yrs4
4 insurance cancellations in the last 3 years, most recently Feb 2025. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Feb 2024 → Feb 2025
Allegheny Casualty Company (Surety)
$750k
Cancelled
Nov 2023 → Nov 2024
Underwriters At Lloyds London (Cargo)
$750k
Cancelled
Feb 2023 → Feb 2024
Hudson Insurance Company (Surety)
$750k
Cancelled
Nov 2022 → Nov 2023
Underwriters At Lloyds London (Cargo)
$750k
Cancelled
Feb 2022 → Feb 2023
Great American Insurance Co. (Surety)
$750k
Cancelled
Feb 2022 → Mar 2023
Great American Insurance Co. (Surety)
$750k
Cancelled
Nov 2021 → Nov 2022
Underwriters At Lloyds London (Cargo)
$750k
Cancelled
Nov 2020 → Nov 2021
Underwriters At Lloyds London (Cargo)
$750k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Authority history
Feb 25, 2025 Discontinued revocation
Broker: involuntary revocation -> discontinued revocation
Nov 19, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Feb 26, 2024 Discontinued revocation
Broker: involuntary revocation -> discontinued revocation
Nov 15, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Feb 22, 2023 Discontinued revocation
Broker: involuntary revocation -> discontinued revocation
Nov 21, 2022 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Nov 15, 2021 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is Captain LLC reliable? Our read of the record
The federal record argues for real caution with Captain LLC: 5 hostage-goods complaints on federal record; 12 federal complaints in the last 4 years. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above. There are movers in Nevada with cleaner records doing the same routes; two of them are listed below.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Nevada
About Captain LLC
Captain LLC, doing business as Captain Van Lines, is a federally registered mover based in Las Vegas, Nevada, registered with FMCSA since August 2020. Federal filings show 2 power units (trucks/tractors) and 2 drivers.
Over the last four years, consumers filed 12 complaints against this company with the federal government. The most common complaint category is "Estimates/Final Charges" (10 complaints): in plain terms, customers reported that the final bill did not match the estimate they were given. Most seriously, 5 complaints fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 3469974, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about CAPTAIN LLC
Is Captain LLC legit?
Captain LLC has an active USDOT registration (3469974). It has 12 federal complaints in the last 4 years. Review the categories above before booking.
Is Captain LLC a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
How many complaints does Captain LLC have?
12 federal complaints in the last 4 years, most in the "Estimates/Final Charges" category. That includes 5 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Captain LLC based?
3655 W Quail Ave Unit C-1, Las Vegas, NV 89118. Phone on file: (628) 800-6280. Registered with FMCSA since August 2020.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 17, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.