B
LOYAL MOVING & STORAGE LLC
USDOT 3423391 • MC-1121557 • ROME, GA
MoverAudit grade: B, based on federal records below
⚠ High risk: book with caution
Complaints by category, last 4 years
Deceptive Business Practices2
1 hostage-goods complaint on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameLOYAL MOVING & STORAGE LLC
Address3686 TURKEY MOUNTAIN ROAD, ROME, GA 30165
Phone(678) 542-8680
Company officerJUAN CARLOS MENDEZ LOPEZ
In business sinceApr 2020
Last FMCSA updateFeb 2024
Fleet & authority
Power units (trucks)2
Drivers4
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityn/a
Safety ratingNot rated
Prior revocationYes
MoverAudit risk score: 10/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!1 hostage-goods complaint on federal record.
!Operating authority was revoked at least once (see authority history below).
!4 insurance policy cancellations in the last 3 years.
✓USDOT registration is active.
✓2 trucks registered with FMCSA.
Complaint history, year by year
2024 1 complaint
Deceptive Business Practices: 1
Estimates/Final Charges: 1
Claim Settlement: 1
Operating Authority: 1
Pickup and Delivery: 1
Shipment Documents: 1
2023 1 complaint
Deceptive Business Practices: 1
Estimates/Final Charges: 1
Hostage Goods: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
Roadside safety & insurance
Roadside safety record
No roadside inspections or crashes on federal record for this company. For a working carrier that usually means very low mileage; for a broker it is expected, brokers have no trucks to inspect.
Insurance on file
Liability insuranceNot on file
Cancellations, 3 yrs4
4 insurance cancellations in the last 3 years, most recently Sep 2024. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Sep 2023 → Sep 2024
Pennsylvania Manuf. Assoc. Ins. (Cargo)
$750k
Cancelled
Sep 2023 → Mar 2024
Progressive Mountain Insurance Company Of Ohi (Bipd/primary)
$750k
Cancelled
Sep 2022 → Sep 2023
Pennsylvania Manuf. Assoc. Ins. (Cargo)
$750k
Cancelled
Sep 2022 → Sep 2023
Progressive Mountain Insurance Company Of Ohi (Bipd/primary)
$750k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Nov 21, 2023 Full inspection, MS
Clean, no violations
Aug 17, 2023 Full inspection, TN
5 violations, 3 out-of-service
49 CFR 395.8(a)(1) (driver), OOS
49 CFR 391.41(a)(1) (driver), OOS
49 CFR 393.43: No/improper breakaway or emergency braking, OOS
49 CFR 392.2
49 CFR 390.21T(b)
Aug 12, 2023 Driver-only, TN
2 violations, 1 out-of-service
49 CFR 395.8(a)(1) (driver), OOS
49 CFR 392.2 (driver)
Last 3 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Mar 13, 2024 Revoked
Household goods common carrier: granted -> revoked
Sep 22, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
This company shares an address, phone or officer with 1 other registered mover, none with visible red flags. Shared registration details are common for family businesses and shared offices; listed here for transparency.
Is Loyal Moving & Storage LLC reliable? Our read of the record
The federal record argues for real caution with Loyal Moving & Storage LLC: 1 hostage-goods complaint on federal record. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above. There are movers in Georgia with cleaner records doing the same routes; two of them are listed below.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Georgia
About Loyal Moving & Storage LLC
Loyal Moving & Storage LLC is a federally registered mover based in Rome, Georgia, registered with FMCSA since April 2020. Federal filings show 2 power units (trucks/tractors) and 4 drivers.
Over the last four years, consumers filed 2 complaints against this company with the federal government. The most common complaint category is "Deceptive Business Practices" (2 complaints): in plain terms, customers reported being misled about who they were hiring or what they were paying for. Most seriously, 1 complaint fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 3423391, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about LOYAL MOVING & STORAGE LLC
Is Loyal Moving & Storage LLC legit?
Loyal Moving & Storage LLC has an active USDOT registration (3423391). It has 2 federal complaints in the last 4 years. Review the categories above before booking.
Is Loyal Moving & Storage LLC a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
How many complaints does Loyal Moving & Storage LLC have?
2 federal complaints in the last 4 years, most in the "Deceptive Business Practices" category. That includes 1 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Loyal Moving & Storage LLC based?
3686 Turkey Mountain Road, Rome, GA 30165. Phone on file: (678) 542-8680. Registered with FMCSA since April 2020.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 18, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.