A
POLAR EXPRESS LLC
USDOT 3389570 • SIOUX FALLS, SD
MoverAudit grade: A, based on federal records below
✓ No major red flags found
Complaint history
No federal complaints on record in the last 4 years. Records checked against the FMCSA household goods complaint database.
Company details
Legal namePOLAR EXPRESS LLC
Address27058 SUNSET BLVD STE 2, SIOUX FALLS, SD 57106
Phone(605) 368-0503
Company officerSHIVAN R SHIBLY
In business sinceJan 2020
Last FMCSA updateSep 2025
Fleet & authority
Power units (trucks)5
Drivers6 (6 CDL)
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityn/a
Safety ratingNot rated
Prior revocationNo
MoverAudit risk score: 0/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!No federal complaints on record in the last 4 years.
✓Liability insurance on file with FMCSA, no recent cancellations.
✓USDOT registration is active.
✓5 trucks registered with FMCSA.
✓No hostage-goods complaints on record.
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections3
Driver inspections21
Crashes, last 3 years0
FMCSA safety ratingNot rated
FMCSA safety categories (SMS BASICs), last 24 months:
Unsafe DrivingClean, no violations on record
Hours-of-Service ComplianceClean, no violations on record
Driver FitnessClean, no violations on record
Controlled Substances / AlcoholClean, no violations on record
Vehicle MaintenanceClean, no violations on record
Insurance on file
Liability insuranceOn file
InsurerAcuity, A Mutual Insurance Company
Coverage750
Policy effective sinceMay 2023
Cancellations, 3 yrs0
Stable coverage. Insurance is on file with FMCSA and no cancellations were recorded in the last 3 years.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
May 2022 → May 2023
Knight Specialty Insurance Company (Bipd/primary)
$750k
Cancelled
Nov 2020 → May 2022
United Financial Casualty Company (Bipd/primary)
$750k
Cancelled
Nov 2020 → May 2022
United Financial Casualty Company (Bipd/primary)
$750k
Cancelled
Feb 2020 → Nov 2020
Great West Casualty Co. (Bipd/primary)
$750k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Apr 29, 2026 Walk-around, MO
3 violations
49 CFR 392.2-SLLFC (driver)
49 CFR 393.75C-TAOTD-LT2/32
49 CFR 393.55C1-B
Mar 26, 2026 Driver-only, IL
Clean, no violations
Jan 9, 2026 Driver-only, KS
Clean, no violations
Dec 21, 2025 Walk-around, IA
8 violations
49 CFR 393.11TU: Truck-Tractor upper body corner requirements for retroreflective shee…
49 CFR 395.22G: Portable ELD not mounted in a fixed position and visible to driver (driver)
49 CFR 395.24C2III: Driver failed to manually add shipping document number (driver)
49 CFR 395.26B: Motor carrier failed to ensure that the ELD automatically recorded th… (driver)
49 CFR 395.8E: False report of drivers record of duty status (driver)
49 CFR 395.8E: False report of drivers record of duty status (driver)
+2 more
Dec 2, 2025 Driver-only, SD
1 violation
49 CFR 392.2-SLLIRP
Oct 23, 2025 Full inspection, KY
3 violations
49 CFR 392.2-SLLIFTA (driver)
49 CFR 392.2-SLL
49 CFR 393.47A-BCFSHE
May 19, 2025 Driver-only, NE
Clean, no violations
May 16, 2025 Driver-only, MN
Clean, no violations
Last 8 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
May 15, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
May 16, 2022 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is Polar Express LLC reliable? Our read of the record
On the evidence, Polar Express LLC looks like a reliable operator: operating since 2020 with zero federal complaints in the last four years, 5 registered trucks, liability insurance on file without recent cancellations. A record like this is exactly what an honest mover's file tends to look like.
No public record can guarantee your specific move, so keep the basics: written binding estimate, USDOT 3389570 on the paperwork, and reasonable deposit. But nothing in the federal file says walk away.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in South Dakota
About Polar Express LLC
Polar Express LLC is a federally registered mover based in Sioux Falls, South Dakota, registered with FMCSA since January 2020. Federal filings show 5 power units (trucks/tractors) and 6 drivers.
Over the last four years, the federal complaint database shows no complaints against this company. For a mover doing real volume, a clean federal record is a genuinely good sign; for a very small operation it may simply reflect a small number of moves. Combine it with the fleet data above and recent references.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 3389570, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about POLAR EXPRESS LLC
Is Polar Express LLC legit?
Polar Express LLC has an active USDOT registration (3389570). It has no federal complaints on record in the last 4 years.
Is Polar Express LLC a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
Where is Polar Express LLC based?
27058 Sunset Blvd Ste 2, Sioux Falls, SD 57106. Phone on file: (605) 368-0503. Registered with FMCSA since January 2020.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Oct 17, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.