B
HOUSEHOLD GOODS MOVING EXPERTS - HGME (DBA MSP MOVING SERVICES)
USDOT 3220343 • MC-1007709 • RANCHO CUCAMONGA, CA
MoverAudit grade: B, based on federal records below
✓ No major red flags found
Complaints by category, last 4 years
Deceptive Business Practices3
Company details
Legal nameHOUSEHOLD GOODS MOVING EXPERTS - HGME
Doing business asMSP MOVING SERVICES
Address6179 MALVEN AVE, RANCHO CUCAMONGA, CA 91737
Phone(312) 806-7129
Company officerMIKE HARFANI
In business sinceDec 2018
Last FMCSA updateAug 2024
Fleet & authority
Power units (trucks)2
Drivers2
Operation classPrivate Property, Authorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityn/a
Safety ratingSatisfactory (Mar 2024)
Prior revocationNo
MoverAudit risk score: 10/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!Federal out-of-service order issued Nov 14, 2021 (New Entrant Revoked - Failure Of Safety Audit).
!8 insurance policy cancellations in the last 3 years.
!Shares an address, phone or officer with 1 mover that have complaints or revoked authority (see identity check below).
✓Official FMCSA safety rating: Satisfactory.
✓USDOT registration is active.
✓2 trucks registered with FMCSA.
✓No hostage-goods complaints on record.
Complaint history, year by year
2024 2 complaints
Estimates/Final Charges: 2
Claim Settlement: 2
Deceptive Business Practices: 1
Shipment Documents: 1
Weighing: 1
Loss and Damage: 1
Pickup and Delivery: 1
2023 4 complaints
Shipment Documents: 4
Estimates/Final Charges: 3
Deceptive Business Practices: 2
Weighing: 2
Roadside safety & insurance
Roadside safety record
Federal out-of-service order issued Nov 14, 2021. Reason on file: New Entrant Revoked - Failure Of Safety Audit. An OOS order means FMCSA ordered this company to stop operating.
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections3
Driver inspections7
Crashes, last 3 years1, 1 with injuries
FMCSA safety ratingSatisfactory
FMCSA safety categories (SMS BASICs), last 24 months:
Unsafe DrivingClean, no violations on record
Hours-of-Service ComplianceClean, no violations on record
Driver FitnessClean, no violations on record
Controlled Substances / AlcoholClean, no violations on record
Vehicle MaintenanceClean, no violations on record
Insurance on file
Liability insuranceOn file
InsurerCorepointe Insurance Company
Coverage750
Policy effective sinceJun 2025
Cancellations, 3 yrs8
8 insurance cancellations in the last 3 years, most recently Jun 2025. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Jun 2024 → Jun 2024
Wesco Insurance Company (Cargo)
$750k
Cancelled
Jun 2024 → Jun 2024
Security National Insurance Co. (Bipd/primary)
$750k
Cancelled
Jun 2024 → Jun 2025
Security National Insurance Co. (Bipd/primary)
$750k
Cancelled
Jun 2024 → Apr 2025
Wesco Insurance Company (Cargo)
$750k
Cancelled
Jun 2024 → Apr 2025
Security National Insurance Co. (Bipd/primary)
$750k
Cancelled
Jun 2023 → Jun 2024
Underwriters At Lloyds London (Cargo)
$750k
Cancelled
Jun 2023 → Jun 2024
Underwriters At Lloyds London (Cargo)
$750k
Cancelled
Jun 2023 → Jun 2024
Wesco Insurance Company (Bipd/primary)
$750k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Aug 28, 2025 Driver-only, MN
2 violations
49 CFR 392.2-SLLTCD (driver)
49 CFR 395.8A: HOS (Form) - Paper Log/Logging Programs Form and Manner (driver)
Mar 27, 2025 Driver-only, CO
Clean, no violations
Mar 11, 2025 Walk-around, MN
2 violations
49 CFR 392.2-SLLTCD (driver)
49 CFR 393.78A-WS
Jan 12, 2025 Driver-only, IA
Clean, no violations
Dec 2, 2024 Driver-only, IL
Clean, no violations
Sep 3, 2024 Walk-around, IA
2 violations
49 CFR 392.2 (driver)
49 CFR 392.2
Aug 21, 2024 Walk-around, IA
1 violation
49 CFR 393.9(a)
Jun 13, 2024 Full inspection, NC
1 violation
49 CFR 393.47(e)
Last 8 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Jun 14, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jun 26, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jun 22, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Sep 27, 2022 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Sep 16, 2022 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Aug 18, 2022 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Aug 2, 2022 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jun 23, 2022 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jun 22, 2022 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jan 21, 2022 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Caution: this company shares its address, phone number or officer with 1 mover that have complaints or revoked authority. This is the pattern behind "chameleon" carriers: a burned company re-registering under a fresh name. It can also be an innocent shared office, read the linked reports and judge.
Is Household Goods Moving Experts - Hgme reliable? Our read of the record
On the evidence, Household Goods Moving Experts - Hgme looks like a reliable operator: operating since 2018 with only 6 complaints on record, 2 registered trucks. A record like this is exactly what an honest mover's file tends to look like.
No public record can guarantee your specific move, so keep the basics: written binding estimate, USDOT 3220343 on the paperwork, and reasonable deposit. But nothing in the federal file says walk away.
One caveat regardless of the rest: this company shares an address, phone number or officer with 1 other registered mover that carry complaints or lost authority. Sometimes that is an innocent office building; sometimes it is how a burned identity gets recycled. The identity check section above lists exactly who they are, look before you book.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in California
About Household Goods Moving Experts - Hgme
Household Goods Moving Experts - Hgme, doing business as Msp Moving Services, is a federally registered mover based in Rancho Cucamonga, California, registered with FMCSA since December 2018. Federal filings show 2 power units (trucks/tractors) and 2 drivers.
Over the last four years, consumers filed 6 complaints against this company with the federal government. The most common complaint category is "Estimates/Final Charges" (5 complaints): in plain terms, customers reported that the final bill did not match the estimate they were given.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 3220343, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about HOUSEHOLD GOODS MOVING EXPERTS - HGME
Is Household Goods Moving Experts - Hgme legit?
Household Goods Moving Experts - Hgme has an active USDOT registration (3220343). It has 6 federal complaints in the last 4 years. Review the categories above before booking.
Is Household Goods Moving Experts - Hgme a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
How many complaints does Household Goods Moving Experts - Hgme have?
6 federal complaints in the last 4 years, most in the "Estimates/Final Charges" category. None are hostage-goods complaints. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Household Goods Moving Experts - Hgme based?
6179 Malven Ave, Rancho Cucamonga, CA 91737. Phone on file: (312) 806-7129. Registered with FMCSA since December 2018.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Sep 4, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.