D
MSN LOGISTICS GROUP INC (DBA BEST QUALITY MOVERS)
USDOT 3137367 • MC-96898 • MORTON GROVE, IL
MoverAudit grade: D, based on federal records below
⚠ High risk: book with caution
Complaints by category, last 4 years
Estimates/Final Charges17
Deceptive Business Practices14
7 hostage-goods complaints on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameMSN LOGISTICS GROUP INC
Doing business asBEST QUALITY MOVERS
Address8232 LEHIGH AVE, MORTON GROVE, IL 60053
Phone(773) 770-4786
Company officerJOHN KREMER
In business sinceMay 2018
Last FMCSA updateNov 2025
Fleet & authority
Power units (trucks)1
Drivers2 (1 CDL)
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityn/a
Safety ratingNot rated
Prior revocationYes
MoverAudit risk score: 46/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!7 hostage-goods complaints on federal record.
!26 federal complaints in the last 4 years.
!Operating authority was revoked at least once (see authority history below).
!Shares an address, phone or officer with 1 mover that have complaints or revoked authority (see identity check below).
✓USDOT registration is active.
✓1 truck registered with FMCSA.
✓In business since 2018: a long federal track record.
✓Never had operating authority revoked.
Complaint history, year by year
2025 5 complaints
Pickup and Delivery: 4
Claim Settlement: 3
Estimates/Final Charges: 3
Deceptive Business Practices: 2
Hostage Goods: 2
Shipment Documents: 2
Weighing: 2
Insurance: 1
Loss and Damage: 1
Operating Authority: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2024 8 complaints
Estimates/Final Charges: 6
Loss and Damage: 6
Deceptive Business Practices: 5
Shipment Documents: 5
Weighing: 5
Pickup and Delivery: 4
Claim Settlement: 3
Hostage Goods: 3
Insurance: 2
Operating Authority: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2023 13 complaints
Loss and Damage: 10
Estimates/Final Charges: 8
Deceptive Business Practices: 7
Pickup and Delivery: 7
Claim Settlement: 6
Shipment Documents: 6
Weighing: 6
Hostage Goods: 2
Operating Authority: 2
Insurance: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections7 (2 OOS)
Driver inspections12 (2 OOS)
Crashes, last 3 years0
FMCSA safety ratingNot rated
FMCSA safety categories (SMS BASICs), last 24 months:
Unsafe DrivingClean, no violations on record
Hours-of-Service ComplianceClean, no violations on record
Driver FitnessClean, no violations on record
Controlled Substances / AlcoholClean, no violations on record
Vehicle MaintenanceClean, no violations on record
Insurance on file
No insurance filings found in the federal Licensing & Insurance system for this company. Interstate movers must file proof of liability coverage; always ask for a current certificate of insurance before moving day.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Nov 2024 → Mar 2025
State Nationalspecialty Insco/national Specia (Bipd/primary)
$750k
Cancelled
Aug 2024 → Nov 2024
State Nationalspecialty Insco/national Specia (Bipd/primary)
$750k
Cancelled
Jun 2024 → Aug 2024
State Nationalspecialty Insco/national Specia (Bipd/primary)
$750k
Cancelled
Nov 2023 → Jun 2024
State Nationalspecialty Insco/national Specia (Bipd/primary)
$750k
Cancelled
Apr 2023 → Nov 2023
State Nationalspecialty Insco/national Specia (Bipd/primary)
$750k
Cancelled
Nov 2022 → Apr 2023
State Nationalspecialty Insco/national Specia (Bipd/primary)
$750k
Cancelled
Mar 2022 → Nov 2022
National Continental Insurance Co. (Bipd/primary)
$750k
Cancelled
Nov 2021 → Mar 2022
National Continental Insurance Co. (Bipd/primary)
$750k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Apr 21, 2026 Driver-only, IL
1 violation
49 CFR 392.2AU
Sep 5, 2025 Driver-only, IA
4 violations
49 CFR 392.16: Failing to use seat belt while operating a CMV (driver)
49 CFR 390.21TB
49 CFR 392.2IN
49 CFR 392.2RG
Jul 17, 2025 Walk-around, NC
5 violations, 2 out-of-service
49 CFR 395.8A-ELD (driver), OOS
49 CFR 391.45B: Expired medical examiner's certificate (driver), OOS
49 CFR 392.2RG
49 CFR 395.34A1: Failing to note malfunction that requires use of paper log (driver)
49 CFR 392.2 (driver)
Jul 12, 2025 Driver-only, IN
3 violations, 2 out-of-service
49 CFR 395.8A1-HOSP (driver), OOS
49 CFR 391.41APC: Medical (Certificate) - Operating a property-carrying vehicle without… (driver), OOS
49 CFR 392.2-SLLSWZ (driver)
May 8, 2025 Driver-only, MN
2 violations
49 CFR 392.2-SLL (driver)
49 CFR 395.8E-HOSPD (driver)
Feb 22, 2025 Walk-around, IA
1 violation
49 CFR 393.78: Wipers - Inoperative / missing / damaged wipers
Jan 4, 2025 Driver-only, IA
2 violations
49 CFR 391.41A1-NPH (driver)
49 CFR 395.8: Record of Duty Status violation (general/form and manner) (driver)
Jan 2, 2025 Full inspection, WI
2 violations
49 CFR 393.95A4-EEUS
49 CFR 395.8A: HOS (Form) - Paper Log/Logging Programs Form and Manner (driver)
Last 8 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Mar 7, 2025 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Nov 7, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
May 15, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Nov 22, 2023 Revoked
Household goods common carrier: granted -> revoked
Nov 2, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Apr 21, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Nov 15, 2022 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Mar 3, 2022 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Nov 15, 2021 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
May 27, 2021 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Caution: this company shares its address, phone number or officer with 1 mover that have complaints or revoked authority. This is the pattern behind "chameleon" carriers: a burned company re-registering under a fresh name. It can also be an innocent shared office, read the linked reports and judge.
Is Msn Logistics Group INC reliable? Our read of the record
The federal record argues for real caution with Msn Logistics Group INC: 7 hostage-goods complaints on federal record; 26 federal complaints in the last 4 years. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above. There are movers in Illinois with cleaner records doing the same routes; two of them are listed below.
One caveat regardless of the rest: this company shares an address, phone number or officer with 1 other registered mover that carry complaints or lost authority. Sometimes that is an innocent office building; sometimes it is how a burned identity gets recycled. The identity check section above lists exactly who they are, look before you book.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Illinois
About Msn Logistics Group INC
Msn Logistics Group INC, doing business as Best Quality Movers, is a federally registered mover based in Morton Grove, Illinois, registered with FMCSA since May 2018. Federal filings show 1 power unit (trucks/tractors) and 2 drivers.
Over the last four years, consumers filed 26 complaints against this company with the federal government. The most common complaint category is "Estimates/Final Charges" (17 complaints): in plain terms, customers reported that the final bill did not match the estimate they were given. Most seriously, 7 complaints fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
The complaint volume is trending downward: from 13 in 2023 to 5 in 2025. An improving record is worth noting, though the older complaints still describe how this company has treated customers.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 3137367, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about MSN LOGISTICS GROUP INC
Is Msn Logistics Group INC legit?
Msn Logistics Group INC has an active USDOT registration (3137367). It has 26 federal complaints in the last 4 years. Review the categories above before booking.
Is Msn Logistics Group INC a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
How many complaints does Msn Logistics Group INC have?
26 federal complaints in the last 4 years, most in the "Estimates/Final Charges" category. That includes 7 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Msn Logistics Group INC based?
8232 Lehigh Ave, Morton Grove, IL 60053. Phone on file: (773) 770-4786. Registered with FMCSA since May 2018.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 18, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.