A
PROMISE LANES LLC (DBA PROMISE LANES)
USDOT 3109437 • SPRINGFIELD, KY
MoverAudit grade: A, based on federal records below
✓ No major red flags found
Complaint history
No federal complaints on record in the last 4 years. Records checked against the FMCSA household goods complaint database.
Company details
Legal namePROMISE LANES LLC
Doing business asPROMISE LANES
Address303 N DOCTOR ST, SPRINGFIELD, KY 40069
Phone(859) 481-8289
Company officerLOOBENG GUANO
In business sinceMar 2018
Last FMCSA updateSep 2025
Fleet & authority
Power units (trucks)2
Drivers1 (1 CDL)
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityn/a
Safety ratingNot rated
Prior revocationYes
MoverAudit risk score: 0/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!No federal complaints on record in the last 4 years.
!Operating authority was revoked at least once (see authority history below).
!2 insurance policy cancellations in the last 3 years.
✓USDOT registration is active.
✓2 trucks registered with FMCSA.
✓No hostage-goods complaints on record.
✓In business since 2018: a long federal track record.
✓Never had operating authority revoked.
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections3 (2 OOS)
Driver inspections5
Crashes, last 3 years0
FMCSA safety ratingNot rated
FMCSA safety categories (SMS BASICs), last 24 months:
Unsafe DrivingClean, no violations on record
Hours-of-Service ComplianceClean, no violations on record
Driver FitnessClean, no violations on record
Controlled Substances / AlcoholClean, no violations on record
Vehicle MaintenanceClean, no violations on record
Insurance on file
Liability insuranceOn file
InsurerBenchmark Insurance Company
Coverage750
Policy effective sinceDec 2025
Cancellations, 3 yrs2
2 insurance cancellations in the last 3 years, most recently Feb 2024. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Dec 2023 → Dec 2023
Canal Insurance Co. (Bipd/primary)
$750k
Cancelled
Dec 2023 → Feb 2024
Canal Insurance Co. (Bipd/primary)
$750k
Cancelled
Feb 2020 → Apr 2020
Wesco Insurance Company (Bipd/primary)
$750k
Cancelled
Dec 2019 → Feb 2020
Wesco Insurance Company (Bipd/primary)
$750k
Cancelled
Apr 2019 → Dec 2019
Wesco Insurance Company (Bipd/primary)
$750k
Cancelled
Apr 2019 → Apr 2019
Wesco Insurance Company (Bipd/primary)
$750k
Cancelled
Apr 2019 → Sep 2019
Wesco Insurance Company (Bipd/primary)
$750k
Cancelled
Apr 2019 → Oct 2019
Wesco Insurance Company (Bipd/primary)
$750k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Jun 16, 2026 Walk-around, IN
5 violations, 1 out-of-service
49 CFR 393.9A-LSLIWR, OOS
49 CFR 393.95A4-EEUS
49 CFR 395.22H4-ELDBRODS
49 CFR 393.55E-B
49 CFR 395.8E-HOSPD (driver)
Jun 12, 2026 Full inspection, MN
6 violations, 2 out-of-service
49 CFR 393.75A3-TAOLTIS, OOS
49 CFR 393.45B2-BHTD, OOS
49 CFR 393.207F-SLAS
49 CFR 393.45B2-B-AIR
49 CFR 393.45B2-B-AIR
49 CFR 393.75C-TAOTD-LT2/32
Jun 9, 2026 Driver-only, GA
8 violations
49 CFR 392.82DUMT: Driver - Using a hand-held mobile telephone (driver)
49 CFR 395.30B1-ELDDFR (driver)
49 CFR 395.30B1-ELDDFR (driver)
49 CFR 395.30B1-ELDDFR (driver)
49 CFR 395.30B1-ELDDFR (driver)
49 CFR 395.30B1-ELDDFR (driver)
+2 more
May 28, 2026 Driver-only, FL
1 violation
49 CFR 395.8A: HOS (Form) - Paper Log/Logging Programs Form and Manner (driver)
Jul 18, 2025 Full inspection, KY
2 violations
49 CFR 393.9A-LFTSI
49 CFR 392.2-SLLIRP (driver)
Aug 30, 2024 Full inspection, TN
4 violations, 1 out-of-service
49 CFR 393.47E: Brake Out of Adjustment - Roto Clamp (Short & Long) DD-3 or Bolt
49 CFR 393.53B-B
49 CFR 396.3A1-BALAC
49 CFR 396.3A1-BOS
Last 6 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Apr 21, 2020 Revoked
Motor property common carrier: reinstated -> revoked
Feb 18, 2020 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jan 6, 2020 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Oct 4, 2019 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Apr 17, 2019 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Aug 13, 2018 Revoked
Motor property common carrier: granted -> revoked
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is Promise Lanes LLC reliable? Our read of the record
On the evidence, Promise Lanes LLC looks like a reliable operator: operating since 2018 with zero federal complaints in the last four years, 2 registered trucks. A record like this is exactly what an honest mover's file tends to look like.
No public record can guarantee your specific move, so keep the basics: written binding estimate, USDOT 3109437 on the paperwork, and reasonable deposit. But nothing in the federal file says walk away.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Kentucky
About Promise Lanes LLC
Promise Lanes LLC, doing business as Promise Lanes, is a federally registered mover based in Springfield, Kentucky, registered with FMCSA since March 2018. Federal filings show 2 power units (trucks/tractors) and 1 driver.
Over the last four years, the federal complaint database shows no complaints against this company. For a mover doing real volume, a clean federal record is a genuinely good sign; for a very small operation it may simply reflect a small number of moves. Combine it with the fleet data above and recent references.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 3109437, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about PROMISE LANES LLC
Is Promise Lanes LLC legit?
Promise Lanes LLC has an active USDOT registration (3109437). It has no federal complaints on record in the last 4 years.
Is Promise Lanes LLC a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
Where is Promise Lanes LLC based?
303 N Doctor St, Springfield, KY 40069. Phone on file: (859) 481-8289. Registered with FMCSA since March 2018.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 17, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.