B
SORTO EXPRESS LLC
USDOT 2983124 • MC-1334752 • SUN VALLEY, CA
MoverAudit grade: B, based on federal records below
⚠ High risk: book with caution
Complaints by category, last 4 years
Deceptive Business Practices1
1 hostage-goods complaint on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameSORTO EXPRESS LLC
Address10554 ROSCOE BLVD, SUN VALLEY, CA 91352
Phone(818) 406-4615
Company officerLUDWING E SORTO
In business sinceMar 2017
Last FMCSA updateMay 2026
Fleet & authority
Power units (trucks)2
Drivers3
Carrier operationInterstate
Broker authorityn/a
Carrier authorityYes
Safety ratingNot rated
Prior revocationYes
MoverAudit risk score: 12/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!1 hostage-goods complaint on federal record.
!Operating authority was revoked at least once (see authority history below).
✓USDOT registration is active.
✓Holds real carrier authority: they move goods themselves.
✓2 trucks registered with FMCSA.
✓In business since 2017: a long federal track record.
✓Never had operating authority revoked.
Complaint history, year by year
2026 6 complaints
Pickup and Delivery: 3
Claim Settlement: 2
Loss and Damage: 2
Shipment Documents: 2
Estimates/Final Charges: 1
Hostage Goods: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2025 2 complaints
Estimates/Final Charges: 2
Claim Settlement: 1
Deceptive Business Practices: 1
Loss and Damage: 1
Shipment Documents: 1
Weighing: 1
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections4 (2 OOS)
Driver inspections7 (3 OOS)
Crashes, last 3 years0
FMCSA safety ratingNot rated
FMCSA safety categories (SMS BASICs), last 24 months:
Unsafe DrivingClean, no violations on record
Hours-of-Service ComplianceClean, no violations on record
Driver FitnessClean, no violations on record
Controlled Substances / AlcoholClean, no violations on record
Vehicle MaintenanceClean, no violations on record
Insurance on file
Liability insuranceOn file
InsurerDellwood Specialty Insurance Company
Policy effective sinceMay 2026
Cancellations, 3 yrs1
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Nov 2023 → Jan 2024
United Financial Casualty Company (Bipd/primary)
$750k
Cancelled
Apr 2022 → Jul 2022
Infinity Select Insurance Company (Bipd)
$750k
Cancelled
Mar 2022 → Apr 2022
Infinity Select Insurance Company (Bipd)
$750k
Cancelled
Mar 2022 → Mar 2022
Infinity Select Insurance Company (Bipd)
$750k
Cancelled
Oct 2021 → Mar 2022
Infinity Select Insurance Company (Bipd)
$750k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Jun 17, 2026 Driver-only, PA
Clean, no violations
May 13, 2026 Full inspection, OK
8 violations, 2 out-of-service
49 CFR 383.23A2-LCDLN (driver), OOS
49 CFR 396.3A1-BOS, OOS
49 CFR 396.3A1-BOS, OOS
49 CFR 383.23A2-LCDLN (driver), OOS
49 CFR 393.53B-B
49 CFR 393.47E: Brake Out of Adjustment - Roto Clamp (Short & Long) DD-3 or Bolt
+10 more
Apr 23, 2026 Driver-only, NV
2 violations, 1 out-of-service
49 CFR 395.8K2-HOSPVI (driver), OOS
49 CFR 396.17C-PI
Jan 29, 2026 Driver-only, LA
Clean, no violations
Nov 24, 2025 Driver-only, CA
2 violations, 1 out-of-service
49 CFR 392.2SLLHOS: State/Local Laws - State/Local Hours of Service (driver), OOS
49 CFR 392.2-SLLSOA
Jul 3, 2025 Walk-around, IL
Clean, no violations
May 22, 2025 Full inspection, NM
Clean, no violations
Feb 24, 2025 Full inspection, CA
1 violation, 1 out-of-service
49 CFR 393.75A3-TAOL, OOS
Last 8 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Feb 6, 2024 Revoked
Motor property common carrier: reinstated -> revoked
Aug 8, 2022 Revoked
Motor property common carrier: granted -> revoked
Apr 1, 2022 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is Sorto Express LLC reliable? Our read of the record
The federal record argues for real caution with Sorto Express LLC: 1 hostage-goods complaint on federal record. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above. There are movers in California with cleaner records doing the same routes; two of them are listed below.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in California
About Sorto Express LLC
Sorto Express LLC is a federally licensed household goods carrier based in Sun Valley, California, registered with FMCSA since March 2017. Federal filings show 2 power units (trucks/tractors) and 3 drivers.
Over the last four years, consumers filed 8 complaints against this company with the federal government. The most common complaint category is "Claim Settlement" (3 complaints): in plain terms, customers reported that damage claims were denied, delayed or underpaid. Most seriously, 1 complaint fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
The complaint volume is trending upward: 2 complaints in 2025 grew to 6 in 2026. A rising curve like this usually matters more than the total, because it describes the company as it operates today.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 2983124, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about SORTO EXPRESS LLC
Is Sorto Express LLC legit?
Sorto Express LLC has an active USDOT registration (2983124). It has 8 federal complaints in the last 4 years. Review the categories above before booking.
Is Sorto Express LLC a broker or a carrier?
A licensed carrier with 2 registered trucks.
How many complaints does Sorto Express LLC have?
8 federal complaints in the last 4 years, most in the "Claim Settlement" category. That includes 1 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Sorto Express LLC based?
10554 Roscoe Blvd, Sun Valley, CA 91352. Phone on file: (818) 406-4615. Registered with FMCSA since March 2017.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 17, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.