D
CHARTER VAN LINES INC
USDOT 2875673 • MC-964891 • BOCA RATON, FL
MoverAudit grade: D, based on federal records below
⚠ High risk: book with caution
Complaints by category, last 4 years
Estimates/Final Charges16
Deceptive Business Practices15
4 hostage-goods complaints on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameCHARTER VAN LINES INC
Address7301A PALMETTO PARK DR SUITE 100A, BOCA RATON, FL 33433
Phone(800) 684-4853
Company officerJHONATHAN FLOREZ
In business sinceApr 2016
Last FMCSA updateMar 2026
Fleet & authority
Power units (trucks)0
Drivers0
Operation classAuthorized For Hire
Carrier operationIntrastate
Broker authorityn/a
Carrier authorityn/a
Safety ratingNot rated
Prior revocationYes
MoverAudit risk score: 58/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!No trucks registered with FMCSA.
!4 hostage-goods complaints on federal record.
!30 federal complaints in the last 4 years.
!Operating authority was revoked at least once (see authority history below).
✓USDOT registration is active.
✓In business since 2016: a long federal track record.
Complaint history, year by year
2026 8 complaints
Estimates/Final Charges: 4
Deceptive Business Practices: 2
Loss and Damage: 1
Pickup and Delivery: 1
Hostage Goods: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2025 15 complaints
Deceptive Business Practices: 9
Pickup and Delivery: 7
Estimates/Final Charges: 5
Loss and Damage: 5
Claim Settlement: 4
Shipment Documents: 4
2024 4 complaints
Estimates/Final Charges: 4
Shipment Documents: 4
Claim Settlement: 3
Deceptive Business Practices: 3
Hostage Goods: 3
Pickup and Delivery: 2
Operating Authority: 2
Weighing: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2023 3 complaints
Estimates/Final Charges: 3
Loss and Damage: 3
Shipment Documents: 3
Pickup and Delivery: 2
Weighing: 2
Claim Settlement: 1
Deceptive Business Practices: 1
Roadside safety & insurance
Roadside safety record
Vehicle inspections0
Driver inspections0
Crashes, last 3 years0
FMCSA safety ratingNot rated
FMCSA safety categories (SMS BASICs), last 24 months:
Unsafe DrivingClean, no violations on record
Hours-of-Service ComplianceClean, no violations on record
Driver FitnessClean, no violations on record
Controlled Substances / AlcoholClean, no violations on record
Vehicle MaintenanceClean, no violations on record
Insurance on file
Liability insuranceOn file
InsurerJet Insurance Company
Policy effective sinceNov 2024
Cancellations, 3 yrs1
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Aug 2022 → Aug 2024
United States Fire Insurance Co. (Surety)
Cancelled
Oct 2019 → Oct 2020
United States Fire Insurance Co. (Surety)
Cancelled
Sep 2017 → Oct 2019
Developers Surety And Indemnity Company (Surety)
Cancelled
Sep 2016 → Sep 2017
Developers Surety And Indemnity Company (Surety)
Cancelled
Sep 2016 → Sep 2017
Developers Surety And Indemnity Company (Surety)
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Authority history
Sep 3, 2024 Revoked
Household goods broker: reinstated -> revoked
Sep 3, 2024 Revoked
Property broker: reinstated -> revoked
Oct 26, 2020 Revoked
Household goods broker: granted -> revoked
Oct 26, 2020 Revoked
Property broker: granted -> revoked
Aug 30, 2017 Discontinued revocation
Broker: involuntary revocation -> discontinued revocation
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is Charter Van Lines INC reliable? Our read of the record
The federal record argues for real caution with Charter Van Lines INC: no trucks registered with FMCSA; 4 hostage-goods complaints on federal record; 30 federal complaints in the last 4 years. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above. There are movers in Florida with cleaner records doing the same routes; two of them are listed below.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Florida
About Charter Van Lines INC
Charter Van Lines INC is a federally registered mover based in Boca Raton, Florida, registered with FMCSA since April 2016. Federal filings show no trucks registered to this company.
Over the last four years, consumers filed 30 complaints against this company with the federal government. The most common complaint category is "Estimates/Final Charges" (16 complaints): in plain terms, customers reported that the final bill did not match the estimate they were given. Most seriously, 4 complaints fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
The complaint volume is trending upward: 3 complaints in 2023 grew to 8 in 2026. A rising curve like this usually matters more than the total, because it describes the company as it operates today.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 2875673, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about CHARTER VAN LINES INC
Is Charter Van Lines INC legit?
Charter Van Lines INC has an active USDOT registration (2875673). It has 30 federal complaints in the last 4 years. Review the categories above before booking.
Is Charter Van Lines INC a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
How many complaints does Charter Van Lines INC have?
30 federal complaints in the last 4 years, most in the "Estimates/Final Charges" category. That includes 4 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Charter Van Lines INC based?
7301a Palmetto Park Dr Suite 100a, Boca Raton, FL 33433. Phone on file: (800) 684-4853. Registered with FMCSA since April 2016.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Sep 4, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.