F
MOVING AND STORAGE SF INC (DBA CROSS COUNTRY MOVERS)
USDOT 2780116 • MC-925601 • PHILADELPHIA, PA
MoverAudit grade: F, based on federal records below
⚠ High risk: book with caution
Type
Broker, not a carrier
Complaints by category, last 4 years
Estimates/Final Charges28
Deceptive Business Practices22
12 hostage-goods complaints on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameMOVING AND STORAGE SF INC
Doing business asCROSS COUNTRY MOVERS
Address5213 GRAYS AVE UNIT 106, PHILADELPHIA, PA 19143-5816
In business sinceJul 2015
Last FMCSA updateFeb 2026
Fleet & authority
Power units (trucks)16
Drivers2
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityYes
Carrier authorityn/a
Safety ratingSatisfactory (Mar 2020)
Prior revocationYes
MoverAudit risk score: 89/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!Registered as a broker: they sell your move to another company.
!12 hostage-goods complaints on federal record.
!49 federal complaints in the last 4 years.
!Federal out-of-service order issued Aug 31, 2016 (Unsatisfactory = Unfit).
!Operating authority was revoked at least once (see authority history below).
!5 insurance policy cancellations in the last 3 years.
✓Official FMCSA safety rating: Satisfactory.
✓USDOT registration is active.
✓16 trucks registered with FMCSA.
✓In business since 2015: a long federal track record.
Complaint history, year by year
2026 10 complaints
Pickup and Delivery: 5
Estimates/Final Charges: 3
Hostage Goods: 3
Claim Settlement: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2025 9 complaints
Pickup and Delivery: 8
Deceptive Business Practices: 4
Estimates/Final Charges: 4
Loss and Damage: 3
Claim Settlement: 2
Shipment Documents: 2
Hostage Goods: 1
Weighing: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2024 18 complaints
Deceptive Business Practices: 12
Estimates/Final Charges: 12
Shipment Documents: 9
Claim Settlement: 8
Loss and Damage: 8
Pickup and Delivery: 8
Hostage Goods: 4
Weighing: 3
Insurance: 2
Operating Authority: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2023 12 complaints
Estimates/Final Charges: 9
Pickup and Delivery: 8
Claim Settlement: 7
Deceptive Business Practices: 6
Weighing: 6
Hostage Goods: 4
Shipment Documents: 3
Loss and Damage: 2
Operating Authority: 2
Insurance: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
Roadside safety & insurance
Roadside safety record
Federal out-of-service order issued Aug 31, 2016. Reason on file: Unsatisfactory = Unfit. An OOS order means FMCSA ordered this company to stop operating.
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections7
Driver inspections8 (1 OOS)
Crashes, last 3 years0
FMCSA safety ratingSatisfactory
FMCSA safety categories (SMS BASICs), last 24 months:
Driver FitnessBelow cutoff
Controlled Substances/ AlcoholClean
Hours-of-Service ComplianceBelow cutoff
Unsafe DrivingBelow cutoff
Vehicle MaintenanceClean
Insurance on file
Liability insuranceOn file
InsurerU. S. Specialty Insurance Company
Policy effective sinceMar 2026
Cancellations, 3 yrs5
5 insurance cancellations in the last 3 years, most recently Aug 2025. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Dec 2024 → Dec 2024
Pennsylvania Manuf. Assoc. Ins. (Cargo)
$750k
Cancelled
May 2024 → Apr 2025
Great American Alliance Company (Surety)
$750k
Cancelled
Dec 2023 → Dec 2024
Pennsylvania Manuf. Assoc. Ins. (Cargo)
$750k
Cancelled
Dec 2022 → Aug 2025
United Financial Casualty Company (Bipd/primary)
$750k
Cancelled
Dec 2022 → Dec 2023
Pennsylvania Manuf. Assoc. Ins. (Cargo)
$750k
Cancelled
Dec 2020 → Dec 2022
Transguard Insurance Company Of America Inc. (Cargo)
$750k
Cancelled
Dec 2020 → Dec 2022
Transguard Insurance Company Of America Inc. (Bipd/primary)
$750k
Cancelled
Dec 2020 → Dec 2020
National Continental Insurance Co. (Bipd/primary)
$750k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Apr 8, 2026 Walk-around, FL
Clean, no violations
Mar 17, 2026 Walk-around, MD
3 violations, 2 out-of-service
49 CFR 395.8E-HOSPDOOS (driver), OOS
49 CFR 395.8E-HOSPDOOS (driver), OOS
49 CFR 392.2-SLLTCD (driver)
Nov 3, 2025 Driver-only, NC
Clean, no violations
Aug 29, 2025 Walk-around, PA
2 violations
49 CFR 393.95A4-EEUS
49 CFR 390.21TB2-DOT
Aug 26, 2025 Walk-around, MA
4 violations
49 CFR 393.78A-WS
49 CFR 390.21TB1-MC
49 CFR 395.8E-HOSPD (driver)
49 CFR 395.8E-HOSPD (driver)
May 13, 2025 Walk-around, PA
4 violations
49 CFR 392.2-SLLTCD (driver)
49 CFR 390.21TB2-DOT
49 CFR 390.21TB2-DOT
49 CFR 395.24: HOS (ELD) - ELD Form and Manner
Mar 14, 2025 Walk-around, MD
5 violations
49 CFR 393.9A-LIL
49 CFR 393.9A-LHLI
49 CFR 392.2-SLLTL (driver)
49 CFR 393.9A-LCL
49 CFR 393.9A-LRLI
Mar 14, 2025 Walk-around, MD
1 violation
49 CFR 392.2-SLLS4 (driver)
Last 8 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Aug 11, 2025 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
May 2, 2025 Discontinued revocation
Broker: involuntary revocation -> discontinued revocation
Dec 16, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Dec 14, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Dec 28, 2022 Revoked
Motor property common carrier: granted -> revoked
Dec 28, 2022 Revoked
Household goods common carrier: reinstated -> revoked
Dec 16, 2020 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jul 7, 2020 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Feb 28, 2020 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Sep 20, 2019 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is Moving And Storage Sf INC reliable? Our read of the record
The federal record argues for real caution with Moving And Storage Sf INC: registered as a broker: they sell your move to another company; 12 hostage-goods complaints on federal record; 49 federal complaints in the last 4 years. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above, and remember that as a broker it will hand your move to a carrier you have never vetted: demand that carrier's name and USDOT number in writing. There are movers in Pennsylvania with cleaner records doing the same routes; two of them are listed below.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Pennsylvania
About Moving And Storage Sf INC
Moving And Storage Sf INC, doing business as Cross Country Movers, is a federally registered moving broker based in Philadelphia, Pennsylvania, registered with FMCSA since July 2015. Federal filings show 16 power units (trucks/tractors) and 2 drivers. As a broker, it does not transport shipments itself: it books your move and resells it to a carrier of its choosing.
Over the last four years, consumers filed 49 complaints against this company with the federal government. The most common complaint category is "Pickup and Delivery" (29 complaints): in plain terms, customers reported missed pickup windows, late deliveries or no-shows. Most seriously, 12 complaints fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 2780116, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about MOVING AND STORAGE SF INC
Is Moving And Storage Sf INC legit?
Moving And Storage Sf INC has an active USDOT registration (2780116), but it is registered as a broker, not a carrier: it resells moves to other companies. It has 49 federal complaints in the last 4 years. Review the categories above before booking.
Is Moving And Storage Sf INC a broker or a carrier?
A broker. It does not own trucks; it sells your move to a carrier you never chose. Get the actual carrier's name and USDOT number in writing, then check that carrier here too.
How many complaints does Moving And Storage Sf INC have?
49 federal complaints in the last 4 years, most in the "Pickup and Delivery" category. That includes 12 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Moving And Storage Sf INC based?
5213 Grays Ave Unit 106, Philadelphia, PA 19143-5816. Registered with FMCSA since July 2015.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 16, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.