A
TRUE FRIENDS MOVING COMPANY LLC
USDOT 2629977 • MC-915137 • MADISON, TN
MoverAudit grade: A, based on federal records below
✓ No major red flags found
Complaint history
No federal complaints on record in the last 4 years. Records checked against the FMCSA household goods complaint database.
Company details
Legal nameTRUE FRIENDS MOVING COMPANY LLC
Address700 EAST OLD HICKORY BLVD, MADISON, TN 37115
Phone(615) 988-9190
Company officerCHRIS KNOWLES
In business sinceApr 2015
Last FMCSA updateJun 2025
Fleet & authority
Power units (trucks)15
Drivers16
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityYes
Safety ratingNot rated
Prior revocationNo
MoverAudit risk score: 1/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!3 insurance policy cancellations in the last 3 years.
✓USDOT registration is active.
✓Holds real carrier authority: they move goods themselves.
✓15 trucks registered with FMCSA.
✓No hostage-goods complaints on record.
✓In business since 2015: a long federal track record.
✓Never had operating authority revoked.
Complaint history, year by year
2023 1 complaint
No complaints filed this year.
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections6 (2 OOS)
Driver inspections12 (2 OOS)
Crashes, last 3 years0
FMCSA safety ratingNot rated
FMCSA safety categories (SMS BASICs), last 24 months:
Driver FitnessClean
Controlled Substances/​AlcoholClean
Hours-of-Service ComplianceBelow cutoff
Unsafe DrivingBelow cutoff
Vehicle MaintenanceBelow cutoff
Insurance on file
Liability insuranceOn file
InsurerMilford Casualty Insurance Company
Coverage1000
Policy effective sinceJul 2025
Cancellations, 3 yrs3
3 insurance cancellations in the last 3 years, most recently Jul 2025. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Authority history
Jul 20, 2018 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is True Friends Moving Company LLC reliable? Our read of the record
On the evidence, True Friends Moving Company LLC looks like a reliable operator: operating since 2015 with only 1 complaint on record, 15 registered trucks. A record like this is exactly what an honest mover's file tends to look like.
No public record can guarantee your specific move, so keep the basics: written binding estimate, USDOT 2629977 on the paperwork, and reasonable deposit. But nothing in the federal file says walk away.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Tennessee
About True Friends Moving Company LLC
True Friends Moving Company LLC is a federally licensed household goods carrier based in Madison, Tennessee, registered with FMCSA since April 2015. Federal filings show 15 power units (trucks/tractors) and 16 drivers.
Over the last four years, consumers filed 1 complaint against this company with the federal government.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 2629977, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about TRUE FRIENDS MOVING COMPANY LLC
Is True Friends Moving Company LLC legit?
True Friends Moving Company LLC has an active USDOT registration (2629977). It has 1 federal complaints in the last 4 years. Review the categories above before booking.
Is True Friends Moving Company LLC a broker or a carrier?
A licensed carrier with 15 registered trucks.
How many complaints does True Friends Moving Company LLC have?
1 federal complaints in the last 4 years, most in the "" category. None are hostage-goods complaints. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is True Friends Moving Company LLC based?
700 East Old Hickory Blvd, Madison, TN 37115. Phone on file: (615) 988-9190. Registered with FMCSA since April 2015.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 17, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.