B
1-800-PACK-RAT LLC
USDOT 1534531 • MC-648624 • WAKE FOREST, NC
MoverAudit grade: B, based on federal records below
⚠ High risk: book with caution
Complaints by category, last 4 years
Deceptive Business Practices3
Other Commercial Complaints1
1 hostage-goods complaint on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal name1-800-PACK-RAT LLC
Address11640 NORTHPARK DR STE 300, WAKE FOREST, NC 27587
Phone(919) 488-3636
Company officerROBERT CRAWFORD
In business sinceJul 2006
Last FMCSA updateJan 2026
Fleet & authority
Power units (trucks)345
Drivers420
Carrier operationInterstate
Broker authorityn/a
Carrier authorityYes
Safety ratingNot rated
Prior revocationNo
MoverAudit risk score: 13/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!1 hostage-goods complaint on federal record.
!9 insurance policy cancellations in the last 3 years.
!Shares an address, phone or officer with 1 mover that have complaints or revoked authority (see identity check below).
✓Vehicle out-of-service rate 17.73% is below the national average of 20.72%.
✓USDOT registration is active.
✓Holds real carrier authority: they move goods themselves.
✓345 trucks registered with FMCSA.
✓In business since 2006: a long federal track record.
✓Never had operating authority revoked.
Complaint history, year by year
2025 2 complaints
Deceptive Business Practices: 2
Claim Settlement: 1
Loss and Damage: 1
Hostage Goods: 1
Pickup and Delivery: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2023 2 complaints
Loss and Damage: 2
Claim Settlement: 1
Deceptive Business Practices: 1
Other Commercial Complaints: 1
Shipment Documents: 1
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections282 (50 OOS)
Driver inspections411 (5 OOS)
Crashes, last 3 years0
FMCSA safety ratingNot rated
FMCSA safety categories (SMS BASICs), last 24 months:
Driver FitnessBelow cutoff
Controlled Substances/ AlcoholClean
Hours-of-Service ComplianceBelow cutoff
Unsafe DrivingBelow cutoff
Vehicle MaintenanceBelow cutoff
Insurance on file
Liability insuranceOn file
InsurerArch Insurance Company
Policy effective sinceOct 2025
Cargo insurance5
Cancellations, 3 yrs9
9 insurance cancellations in the last 3 years, most recently Nov 2025. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Oct 2025 → Oct 2025
Scottsdale Insurance Company (Cargo)
$750k
Cancelled
Oct 2024 → Oct 2025
Arch Insurance Company (Bipd/primary)
$750k
Cancelled
Oct 2024 → Oct 2024
Arch Insurance Company (Cargo)
$750k
Cancelled
Oct 2024 → Oct 2025
Scottsdale Insurance Company (Cargo)
$750k
Cancelled
Oct 2024 → Nov 2025
Scottsdale Insurance Company (Cargo)
$750k
Cancelled
Oct 2018 → Oct 2024
Vanliner Insurance Company (Cargo)
$750k
Cancelled
Oct 2018 → Oct 2024
Vanliner Insurance Company (Bipd/primary)
$750k
Cancelled
Feb 2015 → Oct 2024
Western Surety Co. (Surety)
$750k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Jul 8, 2026 Walk-around, CA
1 violation
49 CFR 393.67C7V-F
Jul 7, 2026 Driver-only, NC
Clean, no violations
Jul 4, 2026 Walk-around, MD
2 violations, 1 out-of-service
49 CFR 392.9A2-C, OOS
49 CFR 393.78A-WS
Jul 2, 2026 Full inspection, CO
Clean, no violations
Jul 1, 2026 Walk-around, NJ
1 violation
49 CFR 393.9B-LFTSO
Jul 1, 2026 Walk-around, CA
Clean, no violations
Jun 29, 2026 Walk-around, NY
1 violation
49 CFR 396.17C-PI
Jun 29, 2026 Full inspection, AZ
10 violations, 3 out-of-service
49 CFR 396.3A1-BOS, OOS
49 CFR 393.75A3-TAOL, OOS
49 CFR 393.43D-B, OOS
49 CFR 393.9A-HLLH
49 CFR 393.11A1-CSURR
49 CFR 396.17C-PI
+4 more
Last 8 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Oct 15, 2024 Discontinued revocation
Broker: involuntary revocation -> discontinued revocation
Oct 2, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Oct 2, 2024 Discontinued revocation
Contract: involuntary revocation -> discontinued revocation
Apr 3, 2015 Discontinued revocation
Broker: involuntary revocation -> discontinued revocation
Jan 14, 2015 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jan 14, 2015 Discontinued revocation
Contract: involuntary revocation -> discontinued revocation
Mar 13, 2012 Discontinued revocation
Contract: involuntary revocation -> discontinued revocation
Shared identity check
Caution: this company shares its address, phone number or officer with 1 mover that have complaints or revoked authority. This is the pattern behind "chameleon" carriers: a burned company re-registering under a fresh name. It can also be an innocent shared office, read the linked reports and judge.
Is 1-800-pack-rat LLC reliable? Our read of the record
The federal record argues for real caution with 1-800-pack-rat LLC: 1 hostage-goods complaint on federal record. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above. There are movers in North Carolina with cleaner records doing the same routes; two of them are listed below.
One caveat regardless of the rest: this company shares an address, phone number or officer with 1 other registered mover that carry complaints or lost authority. Sometimes that is an innocent office building; sometimes it is how a burned identity gets recycled. The identity check section above lists exactly who they are, look before you book.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in North Carolina
About 1-800-pack-rat LLC
1-800-pack-rat LLC is a federally licensed household goods carrier based in Wake Forest, North Carolina, registered with FMCSA since July 2006. Federal filings show 345 power units (trucks/tractors) and 420 drivers.
Over the last four years, consumers filed 4 complaints against this company with the federal government. The most common complaint category is "Deceptive Business Practices" (3 complaints): in plain terms, customers reported being misled about who they were hiring or what they were paying for. Most seriously, 1 complaint fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 1534531, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about 1-800-PACK-RAT LLC
Is 1-800-pack-rat LLC legit?
1-800-pack-rat LLC has an active USDOT registration (1534531). It has 4 federal complaints in the last 4 years. Review the categories above before booking.
Is 1-800-pack-rat LLC a broker or a carrier?
A licensed carrier with 345 registered trucks.
How many complaints does 1-800-pack-rat LLC have?
4 federal complaints in the last 4 years, most in the "Deceptive Business Practices" category. That includes 1 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is 1-800-pack-rat LLC based?
11640 Northpark Dr Ste 300, Wake Forest, NC 27587. Phone on file: (919) 488-3636. Registered with FMCSA since July 2006.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 17, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.