B
PRUDENTIAL VAN LINES
USDOT 1398058 • MC-530993 • RIDGEFIELD, NJ
MoverAudit grade: B, based on federal records below
⚠ High risk: book with caution
Complaints by category, last 4 years
Deceptive Business Practices2
2 hostage-goods complaints on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal namePRUDENTIAL VAN LINES
Address65 RAILROAD AVE UNIT 6B, RIDGEFIELD, NJ 07657
Phone(201) 646-9200
Company officerBEN OZ
In business sinceJul 2005
Last FMCSA updateOct 2025
Fleet & authority
Power units (trucks)2
Drivers2
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityn/a
Safety ratingNot rated
Prior revocationYes
MoverAudit risk score: 16/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!2 hostage-goods complaints on federal record.
!Operating authority was revoked at least once (see authority history below).
✓Liability insurance on file with FMCSA, no recent cancellations.
✓USDOT registration is active.
✓2 trucks registered with FMCSA.
✓In business since 2005: a long federal track record.
✓Never had operating authority revoked.
Complaint history, year by year
2026 1 complaint
Loss and Damage: 1
2024 2 complaints
Claim Settlement: 2
Loss and Damage: 2
Deceptive Business Practices: 2
Estimates/Final Charges: 2
Hostage Goods: 2
Pickup and Delivery: 2
Shipment Documents: 1
Weighing: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2023 1 complaint
Claim Settlement: 1
Loss and Damage: 1
Shipment Documents: 1
Weighing: 1
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections1
Driver inspections2
Crashes, last 3 years0
FMCSA safety ratingNot rated
FMCSA safety categories (SMS BASICs), last 24 months:
Driver FitnessClean
Controlled Substances/ AlcoholClean
Hours-of-Service ComplianceClean
Unsafe DrivingClean
Vehicle MaintenanceBelow cutoff
Insurance on file
Liability insuranceOn file
InsurerHanover Insurance Co.
Policy effective sinceDec 2021
Cancellations, 3 yrs0
Stable coverage. Insurance is on file with FMCSA and no cancellations were recorded in the last 3 years.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Dec 2019 → Dec 2021
Sagamore Insurance Company (Bipd/primary)
$750k
Cancelled
Dec 2019 → Dec 2021
Sagamore Insurance Company (Bipd/primary)
$750k
Cancelled
Dec 2019 → Dec 2021
Granite State Insurance Co. (Cargo)
$750k
Cancelled
Dec 2019 → Dec 2021
Granite State Insurance Co. (Cargo)
$750k
Cancelled
Dec 2007 → Dec 2019
Transguard Insurance Company Of America Inc. (Bipd/primary)
$750k
Cancelled
Dec 2007 → Dec 2019
Transguard Insurance Company Of America Inc. (Cargo)
$750k
Cancelled
Aug 2007 → Dec 2007
Empire Fire & Marine Insurance Co. (Bipd/primary)
$750k
Cancelled
Dec 2006 → Aug 2007
Empire Fire & Marine Insurance Co. (Bipd/primary)
$750k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Jul 2, 2025 Driver-only, PA
1 violation
49 CFR 395.22G-ELDMFV
May 20, 2025 Full inspection, MD
Clean, no violations
Last 2 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Dec 8, 2021 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jun 8, 2021 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Dec 9, 2019 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Dec 17, 2007 Revoked
Household goods common carrier: granted -> revoked
Dec 17, 2007 Revoked
Motor property common carrier: granted -> revoked
Aug 15, 2007 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Dec 12, 2006 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Dec 8, 2006 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is Prudential Van Lines reliable? Our read of the record
The federal record argues for real caution with Prudential Van Lines: 2 hostage-goods complaints on federal record. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above. There are movers in New Jersey with cleaner records doing the same routes; two of them are listed below.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in New Jersey
About Prudential Van Lines
Prudential Van Lines is a federally registered mover based in Ridgefield, New Jersey, registered with FMCSA since July 2005. Federal filings show 2 power units (trucks/tractors) and 2 drivers.
Over the last four years, consumers filed 4 complaints against this company with the federal government. The most common complaint category is "Loss and Damage" (4 complaints): in plain terms, customers reported belongings that arrived broken or never arrived at all. Most seriously, 2 complaints fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 1398058, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about PRUDENTIAL VAN LINES
Is Prudential Van Lines legit?
Prudential Van Lines has an active USDOT registration (1398058). It has 4 federal complaints in the last 4 years. Review the categories above before booking.
Is Prudential Van Lines a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
How many complaints does Prudential Van Lines have?
4 federal complaints in the last 4 years, most in the "Loss and Damage" category. That includes 2 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Prudential Van Lines based?
65 Railroad Ave Unit 6b, Ridgefield, NJ 07657. Phone on file: (201) 646-9200. Registered with FMCSA since July 2005.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 17, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.