A
JOSEPH E TROY (DBA CHARLES RIVER MOVERS)
USDOT 1299686 • MC-201642 • WALTHAM, MA
MoverAudit grade: A, based on federal records below
✓ No major red flags found
Complaint history
No federal complaints on record in the last 4 years. Records checked against the FMCSA household goods complaint database.
Company details
Legal nameJOSEPH E TROY
Doing business asCHARLES RIVER MOVERS
Address71 FELTON STRREET, WALTHAM, MA 02453
Phone(781) 899-6683
Company officerJOSEPH TROY
In business sinceOct 2004
Last FMCSA updateApr 2024
Fleet & authority
Power units (trucks)6
Drivers10
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityn/a
Safety ratingSatisfactory (Dec 2007)
Prior revocationYes
MoverAudit risk score: 0/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!No federal complaints on record in the last 4 years.
!Operating authority was revoked at least once (see authority history below).
✓Official FMCSA safety rating: Satisfactory.
✓USDOT registration is active.
✓6 trucks registered with FMCSA.
✓No hostage-goods complaints on record.
✓In business since 2004: a long federal track record.
✓Never had operating authority revoked.
Roadside safety & insurance
Roadside safety record
Vehicle inspections0
Driver inspections0
Crashes, last 3 years0
FMCSA safety ratingSatisfactory
FMCSA safety categories (SMS BASICs), last 24 months:
Driver FitnessBelow cutoff
Controlled Substances/ AlcoholClean
Hours-of-Service ComplianceClean
Unsafe DrivingClean
Vehicle MaintenanceBelow cutoff
Insurance on file
Liability insuranceOn file
InsurerHanover Insurance Co.
Policy effective sinceOct 2019
Cancellations, 3 yrs1
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Jul 2022 → Aug 2024
The Commerce Insurance Company (Bipd/primary)
$750k
Cancelled
Oct 2011 → Oct 2019
Acadia Insurance Company (Cargo)
$750k
Cancelled
Oct 2007 → Oct 2011
Hartford Fire Insurance Company (Cargo)
$750k
Cancelled
Oct 2007 → Jul 2022
The Commerce Insurance Company (Bipd/primary)
$750k
Cancelled
Oct 2006 → Oct 2007
Underwriters At Lloyds London (Cargo)
$750k
Cancelled
Oct 2005 → Oct 2006
Underwriters At Lloyds London (Cargo)
$750k
Cancelled
Oct 2004 → Oct 2005
Underwriters At Lloyds London (Cargo)
$750k
Cancelled
Dec 1994 → Feb 1995
Hanover Insurance Co. (Bipd/primary)
$750k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Apr 9, 2024 Walk-around, MA
5 violations
49 CFR 391.41(a)(1) (driver)
49 CFR 392.16(a) (driver)
49 CFR 392.16(b) (driver)
49 CFR 392.2
49 CFR 390.19(b)(2)
Oct 3, 2023 Driver-only, MA
3 violations
49 CFR 392.16(a) (driver)
49 CFR 391.41(a)(1) (driver)
49 CFR 392.2
Last 2 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Aug 19, 2024 Revoked
Motor property contract carrier: reinstated -> revoked
Aug 19, 2024 Revoked
Motor property common carrier: reinstated -> revoked
Jul 6, 2022 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Jul 6, 2022 Discontinued revocation
Contract: involuntary revocation -> discontinued revocation
Jun 9, 2021 Revoked
Motor property contract carrier: reinstated -> revoked
Jun 8, 2021 Revoked
Motor property common carrier: reinstated -> revoked
Jul 27, 1995 Revoked
Motor property common carrier: granted -> revoked
Jul 23, 1995 Revoked
Motor property contract carrier: granted -> revoked
Sep 27, 1994 Transferred
Motor property common carrier: granted -> transferred
Sep 27, 1994 Transferred
Motor property contract carrier: granted -> transferred
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is Joseph E Troy reliable? Our read of the record
On the evidence, Joseph E Troy looks like a reliable operator: operating since 2004 with zero federal complaints in the last four years, 6 registered trucks. A record like this is exactly what an honest mover's file tends to look like.
No public record can guarantee your specific move, so keep the basics: written binding estimate, USDOT 1299686 on the paperwork, and reasonable deposit. But nothing in the federal file says walk away.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Massachusetts
About Joseph E Troy
Joseph E Troy, doing business as Charles River Movers, is a federally registered mover based in Waltham, Massachusetts, registered with FMCSA since October 2004. Federal filings show 6 power units (trucks/tractors) and 10 drivers.
Over the last four years, the federal complaint database shows no complaints against this company. For a mover doing real volume, a clean federal record is a genuinely good sign; for a very small operation it may simply reflect a small number of moves. Combine it with the fleet data above and recent references.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 1299686, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about JOSEPH E TROY
Is Joseph E Troy legit?
Joseph E Troy has an active USDOT registration (1299686). It has no federal complaints on record in the last 4 years.
Is Joseph E Troy a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
Where is Joseph E Troy based?
71 Felton Strreet, Waltham, MA 02453. Phone on file: (781) 899-6683. Registered with FMCSA since October 2004.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 17, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.