B
FIRST USA MOVING & STORAGE LLC (DBA 500 RELOCATION NETWORK)
USDOT 1078585 • MC-448861 • GLENDALE, AZ
MoverAudit grade: B, based on federal records below
⚠ High risk: book with caution
Complaints by category, last 4 years
Other Commercial Complaints3
2 hostage-goods complaints on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameFIRST USA MOVING & STORAGE LLC
Doing business as500 RELOCATION NETWORK
Address5555 N 51ST AVE #104, GLENDALE, AZ 85301
Phone(602) 721-7676
Company officerARIE SKONIK
In business sinceDec 2002
Last FMCSA updateJan 2026
Fleet & authority
Power units (trucks)2
Drivers7 (7 CDL)
Operation classAuthorized For Hire
Carrier operationInterstate
Broker authorityn/a
Carrier authorityn/a
Safety ratingSatisfactory (Apr 2005)
Prior revocationNo
MoverAudit risk score: 15/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!2 hostage-goods complaints on federal record.
!3 insurance policy cancellations in the last 3 years.
✓Official FMCSA safety rating: Satisfactory.
✓USDOT registration is active.
✓2 trucks registered with FMCSA.
✓In business since 2002: a long federal track record.
✓Never had operating authority revoked.
Complaint history, year by year
2026 1 complaint
Loss and Damage: 1
2023 4 complaints
Claim Settlement: 4
Estimates/Final Charges: 4
Loss and Damage: 3
Other Commercial Complaints: 3
Hostage Goods: 2
Pickup and Delivery: 2
Shipment Documents: 2
Weighing: 2
Deceptive Business Practices: 1
Insurance: 1
Leasing Violations: 1
Operating Authority: 1
Whistleblower Complaint: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections2
Driver inspections2
Crashes, last 3 years0
FMCSA safety ratingSatisfactory
FMCSA safety categories (SMS BASICs), last 24 months:
Driver FitnessBelow cutoff
Controlled Substances/ AlcoholClean
Hours-of-Service ComplianceClean
Unsafe DrivingBelow cutoff
Vehicle MaintenanceBelow cutoff
Insurance on file
Liability insuranceOn file
InsurerAmeritrust Insurance Corporation
Policy effective sinceNov 2025
Cancellations, 3 yrs3
3 insurance cancellations in the last 3 years, most recently Apr 2025. Repeated cancellations often mean unpaid premiums or dropped coverage, ask this company to show you a current certificate of insurance before booking.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Nov 2023 → Nov 2024
Century Surety Company (Cargo)
$750k
Cancelled
Nov 2022 → Nov 2023
Century Surety Company (Cargo)
$750k
Cancelled
Nov 2021 → Nov 2022
Ameritrust Insurance Corporation (Cargo)
$750k
Cancelled
Nov 2020 → Nov 2021
Ameritrust Insurance Corporation (Cargo)
$750k
Cancelled
Apr 2020 → Apr 2025
United Financial Casualty Company (Bipd/primary)
$750k
Cancelled
Nov 2019 → Nov 2020
United Specialty Insurance Company (Cargo)
$750k
Cancelled
Oct 2019 → Apr 2020
Ace American Insurance Company (Bipd/primary)
$750k
Cancelled
Oct 2019 → Apr 2020
Ace American Insurance Company (Bipd/primary)
$750k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
May 14, 2025 Walk-around, KS
2 violations
49 CFR 393.60D: Windshield / Windows - Tinting permits less than 70% of light transmi…
49 CFR 395.30B2-ELDDFC24
Dec 2, 2024 Walk-around, NM
Clean, no violations
Last 2 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Nov 7, 2024 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Nov 14, 2023 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Nov 24, 2021 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Mar 20, 2020 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Nov 25, 2019 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Feb 19, 2019 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Nov 27, 2018 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Nov 24, 2017 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Nov 23, 2016 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Nov 24, 2015 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is First USA Moving & Storage LLC reliable? Our read of the record
The federal record argues for real caution with First USA Moving & Storage LLC: 2 hostage-goods complaints on federal record. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above. There are movers in Arizona with cleaner records doing the same routes; two of them are listed below.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in Arizona
About First USA Moving & Storage LLC
First USA Moving & Storage LLC, doing business as 500 Relocation Network, is a federally registered mover based in Glendale, Arizona, registered with FMCSA since December 2002. Federal filings show 2 power units (trucks/tractors) and 7 drivers.
Over the last four years, consumers filed 5 complaints against this company with the federal government. The most common complaint category is "Claim Settlement" (4 complaints): in plain terms, customers reported that damage claims were denied, delayed or underpaid. Most seriously, 2 complaints fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 1078585, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about FIRST USA MOVING & STORAGE LLC
Is First USA Moving & Storage LLC legit?
First USA Moving & Storage LLC has an active USDOT registration (1078585). It has 5 federal complaints in the last 4 years. Review the categories above before booking.
Is First USA Moving & Storage LLC a broker or a carrier?
Federal records do not show interstate household goods authority for this company. Ask them directly who holds the authority for your move.
How many complaints does First USA Moving & Storage LLC have?
5 federal complaints in the last 4 years, most in the "Claim Settlement" category. That includes 2 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is First USA Moving & Storage LLC based?
5555 N 51st Ave #104, Glendale, AZ 85301. Phone on file: (602) 721-7676. Registered with FMCSA since December 2002.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 18, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.