A
ACE RELOCATION SYSTEMS INC (DBA MILLS VAN LINES)
USDOT 1052359 • MC-495480 • SAN DIEGO, CA
MoverAudit grade: A, based on federal records below
⚠ High risk: book with caution
Complaints by category, last 4 years
1 hostage-goods complaint on federal record. Hostage complaints mean movers demanded extra money before releasing belongings. Treat this as a serious warning sign.
Company details
Legal nameACE RELOCATION SYSTEMS INC
Doing business asMILLS VAN LINES
Address5608 EAST GATE DR, SAN DIEGO, CA 92121
Phone(858) 677-5500
In business sinceSep 2002
Last FMCSA updateSep 2025
Fleet & authority
Power units (trucks)108
Drivers89 (31 CDL)
Operation classAuthorized For Hire
Carrier operationIntrastate
Broker authorityn/a
Carrier authorityYes
Safety ratingNot rated
Prior revocationNo
MoverAudit risk score: 7/100
Computed from objective federal flags only: broker-only registration, fleet size, complaint volume and severity, hostage-goods reports and past revocations. Lower is safer. This is a summary of public records, not a review.
Complaints vs. other checked movers
Red flags & green flags
!1 hostage-goods complaint on federal record.
✓Liability insurance on file with FMCSA, no recent cancellations.
✓USDOT registration is active.
✓Holds real carrier authority: they move goods themselves.
✓108 trucks registered with FMCSA.
✓In business since 2002: a long federal track record.
Complaint history, year by year
2025 2 complaints
Loss and Damage: 1
Claim Settlement: 1
Estimates/Final Charges: 1
Hostage Goods: 1
Shipment Documents: 1
This year includes hostage-goods complaints: customers reported belongings withheld pending extra payment. That is the most serious category in the federal system.
2024 1 complaint
Loss and Damage: 1
Roadside safety & insurance
Roadside safety record
Vehicle out-of-service rate, this company vs. national average:
Vehicle inspections8
Driver inspections10 (1 OOS)
Crashes, last 3 years0
FMCSA safety ratingNot rated
FMCSA safety categories (SMS BASICs), last 24 months:
Driver FitnessBelow cutoff
Controlled Substances/ AlcoholClean
Hours-of-Service ComplianceBelow cutoff
Unsafe DrivingClean
Vehicle MaintenanceBelow cutoff
Insurance on file
Liability insuranceOn file
InsurerArch Insurance Company
Coverage1000
Policy effective sinceFeb 2011
Cancellations, 3 yrs0
Stable coverage. Insurance is on file with FMCSA and no cancellations were recorded in the last 3 years.
Source: FMCSA Licensing & Insurance filings, refreshed nightly.
Insurance policy history
Dec 2016 → Feb 2020
Continental Casualty Co. (Cargo)
$750k
Cancelled
Feb 2010 → Feb 2011
Arch Insurance Company (Bipd/primary)
$750k
Cancelled
Feb 2010 → Feb 2010
Arch Insurance Company (Bipd/primary)
$750k
Cancelled
Feb 2010 → Dec 2016
American Automobile Insurance Company (Cargo)
$750k
Cancelled
Jul 2004 → Feb 2010
Vanliner Insurance Company (Cargo)
$750k
Cancelled
Jul 2004 → Feb 2010
Vanliner Insurance Company (Bipd/primary)
$750k
Cancelled
Every liability policy this company filed with FMCSA, newest first. Frequent insurer changes or repeated cancellations are worth a direct question; one long-running policy is what stability looks like.
Recent roadside inspections
Jul 3, 2026 Full inspection, CA
Clean, no violations
Apr 30, 2026 Full inspection, WA
6 violations, 1 out-of-service
49 CFR 396.3A1-BOS, OOS
49 CFR 390.21TB2-DOT
49 CFR 393.11A1-LRR
49 CFR 393.201B-FR
49 CFR 393.47E: Brake Out of Adjustment - Roto Clamp (Short & Long) DD-3 or Bolt
49 CFR 393.53B-B
Apr 20, 2026 Full inspection, MD
5 violations
49 CFR 393.95F: Emergency Equipment - Stopped vehicle warning devices missing or impr…
49 CFR 393.9A-LIL
49 CFR 393.9A-LCL
49 CFR 390.21TB2-DOT
49 CFR 392.2-SLLTCD (driver)
49 CFR 393.95F: Emergency Equipment - Stopped vehicle warning devices missing or impr…
+4 more
Jun 16, 2025 Walk-around, CA
Clean, no violations
Jun 13, 2025 Walk-around, CA
8 violations, 1 out-of-service
49 CFR 395.8A1-HOSP (driver), OOS
49 CFR 392.2-SLL (driver)
49 CFR 392.2-SLLTCD (driver)
49 CFR 390.21TB1-MC
49 CFR 390.21TB2-DOT
49 CFR 390.21TE2IV-D
+2 more
May 23, 2025 Driver-only, CA
3 violations
49 CFR 390.21TE-LCMVINFO
49 CFR 392.2-SLLSR
49 CFR 392.2-SLLSR
Mar 5, 2025 Full inspection, CA
2 violations
49 CFR 390.21TB1-MC
49 CFR 390.21TE2IV-D
Mar 5, 2025 Driver-only, CA
Clean, no violations
Last 8 roadside inspections from FMCSA records (up to 3 years). "OOS" means the driver or vehicle was ordered out of service on the spot.
Authority history
Jun 8, 2021 Discontinued revocation
Common: involuntary revocation -> discontinued revocation
Shared identity check
Clean identity check. This company's address, phone number and officer do not match any other registered mover in our database. No sign of the "chameleon" pattern where a burned company re-registers under a fresh name.
Is Ace Relocation Systems INC reliable? Our read of the record
The federal record argues for real caution with Ace Relocation Systems INC: 1 hostage-goods complaint on federal record. These are not opinions or reviews: each one is a fact filed in the federal system, and hostage-goods complaints in particular describe intent, not accidents.
If you already have a quote from this company, do not send a deposit before reading the complaint categories above. There are movers in California with cleaner records doing the same routes; two of them are listed below.
This assessment is generated from the public federal records shown on this page: registration, fleet, complaints, inspections, insurance and authority filings. It is a summary of records, not a review or an accusation.
Carriers to compare in California
About Ace Relocation Systems INC
Ace Relocation Systems INC, doing business as Mills Van Lines, is a federally licensed household goods carrier based in San Diego, California, registered with FMCSA since September 2002. Federal filings show 108 power units (trucks/tractors) and 89 drivers.
Over the last four years, consumers filed 3 complaints against this company with the federal government. The most common complaint category is "Loss and Damage" (2 complaints): in plain terms, customers reported belongings that arrived broken or never arrived at all. Most seriously, 1 complaint fall under "Hostage Goods", meaning customers reported their belongings were withheld pending extra payment.
How to read this report
The grade and risk score at the top are calculated by MoverAudit from objective federal flags: whether the company is a broker or a carrier, how many trucks it operates, the volume and severity of complaints, hostage-goods reports, and past authority revocations. They are not official government ratings, and they are not reviews: every input is a public federal record shown on this page.
The complaint categories come from the FMCSA household goods complaint system. A single bad move can generate complaints in several categories at once, so the category sum can exceed the total. Pay the most attention to "Hostage Goods" and "Deceptive Business Practices": those describe intent, not accidents. "Loss and Damage" at low volume is normal friction for a carrier doing thousands of moves; the same number at a tiny company is not.
The fleet numbers matter more than they look. A company advertising nationwide service with zero or one registered truck is not doing that work itself: your move will be handled by someone you have not vetted. Compare the fleet size to the promises in your quote.
If you are considering this company, use this report as a starting point, not a verdict. Get the estimate in writing and check whether it is binding, confirm the USDOT number on their paperwork matches 1052359, and if a different company shows up on moving day, stop and check that company here before a single box goes on the truck.
Questions about ACE RELOCATION SYSTEMS INC
Is Ace Relocation Systems INC legit?
Ace Relocation Systems INC has an active USDOT registration (1052359). It has 3 federal complaints in the last 4 years. Review the categories above before booking.
Is Ace Relocation Systems INC a broker or a carrier?
A licensed carrier with 108 registered trucks.
How many complaints does Ace Relocation Systems INC have?
3 federal complaints in the last 4 years, most in the "Loss and Damage" category. That includes 1 hostage-goods complaints, the most serious category. Complaints are filed by consumers with FMCSA and cannot be removed by the company.
Where is Ace Relocation Systems INC based?
5608 East Gate Dr, San Diego, CA 92121. Phone on file: (858) 677-5500. Registered with FMCSA since September 2002.
Sources: FMCSA Motor Carrier Census (registration, fleet), FMCSA Household Goods Complaint History via NCCDB (complaints, checked Jul 17, 2026). MoverAudit summarizes public federal records; it does not accuse any company of wrongdoing. Verify details at protectyourmove.gov.